Travel alerts

Our hearts go out to the people of Jamaica who are facing the aftermath of the worst storm in their history. During this incredibly difficult time our thoughts remain with them, and their loved ones.

Due to the devastation caused by Hurricane Melissa to local infrastructure including hotels and roads, we have made the decision to cancel package holidays and flights up to, and including, 23 November 2025.

We’re able to resume part of our programme to Jamaica from 24 November. Customers travelling up to and including 30th November will be notified of any impact to their booking.

While the situation is beyond our control, we appreciate how disappointing this news will be, as we know how much you were looking forward to your holiday.

We are contacting all impacted customers directly or you can call 0203 451 2688 (Monday to Friday, 9:00am–5:00pm) to discuss with a member of our team.

If your booking is a TUI package holiday that includes flights with a partner airline such as Virgin Atlantic, please contact us on 0203 451 2688 so we can assist you further.

From 12th October 2025, the EU is starting to roll out a new system called the Entry/Exit System (EES). This will happen gradually across EU and Schengen zone countries over six months.

For more information visit: What’s EES and what does it mean to me? | TUI.co.uk

While UK airports are installing new scanners to prepare for changes in security restrictions, at this time you should still follow current guidelines as not all airports have changed and destination airports still have these restrictions in place for your flight home.

For more information on airport security click here or visit the information page for your local UK airport below.

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport

Birmingham: Important Updates - Birmingham Airport Website

Newcastle: Welcome to Newcastle International Airport (newcastleairport.com)

Leeds Bradford: Going through security | Leeds Bradford Airport

London Southend: londonsouthendairport.com/flights/security-preparation/

London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

It is our customer's responsibility to check their passport validity before travel.

• Check passport validity if travelling to a European destination.

• Check passport validity if travelling to destination outside of Europe.