Travel alerts

FOR THOSE DUE TO TRAVEL TO CYPRUS

The safety of our customers and crew is our highest priority. Due to the current situation, TUI Airways has made the decision to cancel four flights due to travel to Cyprus on Wednesday 4^th March.

This includes:

• TOM7318 from East Midlands Airport to Paphos

• TOM6312 from Cardiff Airport to Paphos

• TOM6354 from Bournemouth to Paphos

• TOM2336 from Manchester to Paphos

Impacted customers will be contacted directly and offered a fee free amend with a rebooking incentive or a full refund.

We appreciate this may not be the update you were hoping for about your upcoming holiday and we’re truly sorry for any disappointment. Your safety, along with that of our crew, remains our main priority.

FOR THOSE CURRENTLY IN CYPRUS

The safety of our customers is always our top priority. Our teams are working with our airline partners to monitor the situation and make arrangements to bring you back to the UK once it is safe to do so.

We are working though bookings in date order and will call you to discuss your options. However, if you would prefer, please call us on 0203 451 2688.

If you choose to call us, please be aware that we are receiving an exceptional volume of calls and there may be some delay in your call being answered.

We are currently monitoring the evolving situation in the Middle East region and the latest guidance from the UK Foreign, Commonwealth & Development Office (FCDO).

As of the 1st March the FCDO advised against all but essential travel to the UAE, Qatar and Bahrain.

FOR CUSTOMERS CURRENTLY IN THE UAE OR QATAR

Our teams are working with our airline partners to monitor the situation and make arrangements to bring you back to the UK once it is safe to do so.

The current advice from the FCDO is that individuals in the UAE and Qatar remain indoors and shelter in place as a precautionary measure.

We kindly ask that you follow local guidance, remain in your hotel or accommodation and avoid any non-essential travel.

We’d like to thank customers for their patience and understanding during this time.

FOR THOSE DUE TO TRAVEL TO THE UAE OR QATAR

Due to Airspace restrictions in parts of the region, some flights to and from the UK have been impacted and may experience delays and cancellations.

If you are due to travel on holiday to any destination within the next seven days, our pre-travel team will be in contact with you ahead of your departure date.

We are working though bookings in date order and will call you to discuss your options. However, if you would prefer, please call us on 0203 451 2688.

If you choose to call us, please be aware that we are receiving an exceptional volume of calls and there may be some delay in your call being answered.

The EU’s new Entry/Exit System (EES) is now up and running, and it’s being introduced across more airports and border points in the EU and Schengen area. At some airports, you might still find longer queues, particularly at busy travel periods. We know this isn’t the travel experience you want before, or after your holiday - and it’s certainly not the one we want for you - so please know we’re doing all we can to support.

To help your journey run as smoothly as possible, please allow a little extra time when passing through border control. Keep any essential medication in your hand luggage in case of delays, and when departing the EU, head straight to passport control after dropping your bags to avoid hold‑ups. Bringing some extra water for comfort is also a good idea.

And if you think you might need any support or assistance at the airport, please let us know before you travel, we’re here to help.

For more information, visit: What’s EES and what does it mean to me? | TUI.co.uk

While UK airports are installing new scanners to prepare for changes in security restrictions, at this time you should still follow current guidelines as not all airports have changed and destination airports still have these restrictions in place for your flight home.

For more information on airport security click here or visit the information page for your local UK airport below.

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport

Birmingham: Important Updates - Birmingham Airport Website

Newcastle: Welcome to Newcastle International Airport (newcastleairport.com)

Leeds Bradford: Going through security | Leeds Bradford Airport

London Southend: londonsouthendairport.com/flights/security-preparation/

London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

It is our customer's responsibility to check their passport validity before travel.

• Check passport validity if travelling to a European destination.

• Check passport validity if travelling to destination outside of Europe.