Travel alerts

Our hearts go out to the people of Jamaica who are facing the aftermath of the worst storm in their history. During this incredibly difficult time our thoughts remain with them, and their loved ones.

We have teams on the ground continuing to assess the full impact and the extent of damage to local infrastructure including resorts, roads and airports. We want to reassure our customers that their safety and wellbeing remains our absolute top priority.

FOR PACKAGE HOLIDAY CUSTOMERS CURRENTLY IN JAMAICA

We understand this is an unsettling time and ask that customers currently in Jamaica continue to follow the advice of local authorities and their resort teams. Our teams are working hard to support those on the ground and ensure you have access to food, water and essential items.

Our repatriation efforts have now begun, starting with guests staying in hotels most impacted by Hurricane Melissa. This is a carefully managed process which will take a number of days, and our priority is to ensure that all travel arrangements are safe and coordinated. As soon as we have confirmed details of your flight, we will contact you directly with information about your pick up date and time.

In the meantime, our local teams have already extended your hotel accommodation and are on hand to support you. If you need any additional help, please contact us via the TUI app, call our TUI Guest Experience Centre on +44 203 830 3111, or speak with your local TUI Representative.

If you have family or friends in Jamaica who have travelled with us and you are concerned about them, please contact the TUI Family Assistance line on 0203 451 2688.

FOR PACKAGE HOLIDAY CUSTOMERS DUE TO TRAVEL TO JAMAICA

Due to the devastation caused by Hurricane Melissa to local infrastructure including hotels and roads, we have made the decision to cancel package holidays up to 9 November 2025.

The following package holidays have been cancelled:

• 26/10/25 TOM114 – Manchester to Montego Bay

• 27/10/25 TOM044 – London Gatwick to Montego Bay

• 28/10/25 TOM636 – Birmingham to Montego Bay

• 29/10/25 TOM138 – Manchester to Montego Bay

• 30/10/25 TOM036 – London Gatwick to Montego Bay

• 31/10/25 TOM052 – London Gatwick to Montego Bay

• 1/11/25 TOM854 – Birmingham to Montego Bay

• 2/11/25 TOM114 – Manchester to Montego Bay

• 3/11/25 TOM044 – London Gatwick to Montego Bay

• 4/11/25 TOM646 – Birmingham to Montego Bay

• 5/11/25 TOM138 –Manchester to Montego Bay

• 6/11/25 TOM063 –London Gatwick to Montego Bay

• 7/11/25 TOM052– London Gatwick to Montego Bay

• 8/11/25 TOM854– Birmingham to Montego Bay

• 9/11/25 TOM114 –London Gatwick to Montego Bay

While the situation is beyond our control, we appreciate how disappointing this news will be as we know how much you were looking forward to your holiday.

At this time we can't guarantee the holiday experience you deserve or expect under the conditions in Jamaica following Hurricane Melissa.

We have contacted all impacted customers directly with the option to either select an amendment to another TUI holiday, or cancel through Manage My Booking on the TUI website or App. Or you can call 0203 451 2688 (Monday to Friday, 9:00am–5:00pm) to discuss with a member of our team. Please note that amendments or cancellations should be made within 10 days of notification.

If you have booked a TUI package holiday that is due to depart over the above dates that includes flights with a partner airline such as Virgin Atlantic, please contact us on 0203 451 2688 to discuss your options.

Our hearts go out to the people of Jamaica who are facing the aftermath of the worst storm in their history. During this incredibly difficult time our thoughts remain with them, and their loved ones.

We have teams on the ground continuing to assess the full impact and the extent of damage to local infrastructure including resorts, roads and airports. We want to reassure our customers that their safety and wellbeing remains our absolute top priority.

FOR FLIGHT ONLY CUSTOMERS IN DESTINATION

Our repatriation efforts have now begun, starting with those customers in areas most impacted by Hurricane Melissa. This is a carefully managed process which will take a number of days, and our priority is to ensure that all movements are safe and coordinated. As soon as we have confirmed details of your flight, we will contact you directly with information about the date and time.

In the meantime, we kindly ask that you to speak to your hotel or accommodation provider to extend your stay. We will be able to support you by reimbursing all reasonable accommodation, transport and meal costs. We have been in touch directly to share details of this process.

Our teams will continue to monitor the evolving situation and work to confirm the next available flight schedule as soon as possible.

If you need any additional help, please contact us via the TUI app, or call our TUI Guest Experience Centre on +44 203 830 3111.

FOR FLIGHT ONLY CUSTOMERS DUE TO TRAVEL TO JAMAICA

Due to the devastation caused by Hurricane Melissa to local infrastructure including hotels and roads, we have made the decision to cancel package holidays up to 9 November 2025.

The following flights have been cancelled:

• 27/10/25 TOM114 – Manchester to Montego Bay

• 28/10/25 TOM636 – Birmingham to Montego Bay

• 29/10/25 TOM138 – Manchester to Montego Bay

• 30/10/25 TOM036 – London Gatwick to Montego Bay

• 31/10/25 TOM052 – London Gatwick to Montego Bay

• 3/11/25 TOM044 – London Gatwick to Montego Ba

• 4/11/25 TOM646 –Birmingham to Montego Bay

• 5/11/25 TOM138 – Manchester to Montego Bay

• 6/11/25 TOM063 – London Gatwick to Montego Bay

• 7/11/25 TOM052 – London Gatwick to Montego Bay

• 8/11/25 TOM854 – Birmingham to Montego Bay

• 9/11/25 TOM114 – London Gatwick to Montego Bay

While the situation is beyond our control, we appreciate how disappointing this news will be. We have been in direct contact with those customers affected by these cancellations.

From 12th October 2025, the EU is starting to roll out a new system called the Entry/Exit System (EES). This will happen gradually across EU and Schengen zone countries over six months.

For more information visit: What’s EES and what does it mean to me? | TUI.co.uk

While UK airports are installing new scanners to prepare for changes in security restrictions, at this time you should still follow current guidelines as not all airports have changed and destination airports still have these restrictions in place for your flight home.

For more information on airport security click here or visit the information page for your local UK airport below.

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport

Birmingham: Important Updates - Birmingham Airport Website

Newcastle: Welcome to Newcastle International Airport (newcastleairport.com)

Leeds Bradford: Going through security | Leeds Bradford Airport

London Southend: londonsouthendairport.com/flights/security-preparation/

London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

It is our customer's responsibility to check their passport validity before travel.

• Check passport validity if travelling to a European destination.

• Check passport validity if travelling to destination outside of Europe.