Flight and Travel options

If you pay extra to Select Your Seat, you’ll get priority access to online check-in. Bear in mind, if you’re on an A la Carte holiday, you won’t need to pay any extra to reserve seats as long as you’ve booked at least 14 days before you travel.

Once you’ve chosen your seat, you can make changes (subject to availability) up until the point that you check-in online. That said, in some circumstances, we may have to change your seat. This would only be for operational, safety or security reasons. Select Your Seat Service is provided using the Civil Aviation Authority guidelines, therefore certain requirements must be satisfied before we can allocate seats near the exit.

If we do have to change your seat, we’ll try to keep it as close to what you booked as possible. A refund will only be offered if we can’t seat you in a similar position to your original choice*. In such cases, we ask that you keep a copy of your confirmation documents and boarding cards. If you choose the Select Your Seat option but then don’t go on to choose your seat numbers, we’ll still try and seat your group together. If you’re not flying with TUI, we’ll do our best to keep your party together but we can’t guarantee it.

*Seats together may be across an aisle or behind each other. A similar position means the same type of seat (window, aisle etc) as your original selected seats and within 5 rows of your original choice.

To maximise seating options for all our customers, it may not be possible to book just a middle & aisle seat. If you have a specific seating requirement due to mobility restrictions, please contact our Welfare team on 0203 4512585.

You can access Select Your Seat online on our flight extras page or otherwise, pop in to your local TUI shop or call us on 0203 636 1790 up to three days before your flight. Just so you know, if you booked through our website but you ask one of our travel shops to select your seats for you, you’ll need to pay a £5.00 admin fee.

Short and mid haul flights

On our short and mid-haul flights of up to seven hours, you can buy light bites, sandwiches, and hot snacks from our onboard café. Healthy and vegetarian options cap things off, and there’s a range of hot and cold drinks on offer. Simply take your pick and order from a member of the cabin crew.

For a taste of what you can buy from The Café, take a look at our onboard menu.

If you’re travelling to Cape Verde or Lapland, a light meal served with tea/coffee is included in your ticket price.

Long haul flights

For long haul flights of seven hours or more – You’ll get a main meal and a light refreshment offered before landing, both included in the price. Your main meal will be served with a complimentary soft, hot or alcoholic drink. You can select what type of meal you need when you’re booking your holiday. What's more, there's also a snack service available if you want to buy any additional snacks. - Find out more about TUI Airways' long haul experience.

We won't provide meals for under-2s, so you'll need to bring something with you. Remember to tell us if you've got any special dietary requirements, too.

Treat yourself to seats with extra legroom on your TUI flight. You'll enjoy up to two extra inches on your seat pitch, plus you’ll get to choose your seats from a plan of the aircraft and have priority access to online check-in. Suitable for adults and children.

These include seats that are close to, or next to, emergency exit doors, behind a bulkhead, or behind a dividing wall. If you fly in one of our 787 Dreamliners, they may also be located in the first four rows of the Economy Club cabin. Adults and children 12 years and over can book these seats in advance on a TUI flight. If you’re flying with another airline, you’ll need to be 16 years or over to book extra space seats.

Emergency exit row seats are only available to passengers who are able to move quickly and operate the emergency exit without difficultly, if necessary, in line with European Aviation Safety Authority (EASA) regulations. So, you won’t be able to book these seats if you find it hard to move due to physical or mental disability, age, sickness or physical size. Just so you know, you also can’t sit in these seats if you are:

• -Under the age of 12
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• -Under the influence of alcohol
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• -Travelling with an assistance animal
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• -Require an extension seatbelt

These regulations have been put in place by the European Aviation Safety Authority (EASA) and are for the safety of our passengers. The cabin crew has the final say and we kindly ask that their decisions are respected.

We've enhanced our Premium Club offering in a big way. You can take advantage of some great perks at the airport in the UK, including fast-track through security, lounge access, and priority boarding. What’s more, our Premium Club seats have a 38-inch seat pitch and more of a recline, so you’re in for the most comfortable flight yet.

On the food front, you’ll be served a tasty 4-course meal. As for drinks, they’re all included, too, with the exception of Champagne. You can pre-book online when you book your holiday with us – simply select Premium Club Seats during your booking. You’ll then get to choose your own seats from a plan of the aircraft.

Customers who pay to upgrade to Premium Club also get free access to choose their seat number. Just so you know, as outlined in the terms and conditions, we may have to change a customer’s seats due to operational, safety or security reasons.

When booking Premium Club seats, we always suggest that customers login to choose their seat numbers as soon as possible, ideally within 7 days, to help avoid disappointment.

If you've already booked your holiday and would like to book Premium Club seats, pop in to your local TUI shop or call us on 0203 636 1790.

No-one likes to be lumped with unexpected charges at the check-in desk. So, if you think your belongings might tip the scales, buy some extra space in your case before you go. Pre-booked kilos are much cheaper than the charges you’ll face at the desk. Prices start at £18 for 5kg.

You can pre-book online when you book with us, or you can add extra luggage allowance to your booking up to three days before your departure. Simply visit your customer account, pop into your local TUI shop, or call us on 0203 636 1790. Space is tight so it’s first come, first served.

Get your holiday off to a flying start – have a chilled bottle of bubbly or a box of chocolates brought out to you. We offer full or half bottles of champagne. Just bear in mind you’ll need to book ahead – we don’t stock the bar with full bottles, and half bottles are limited on board. You can also arrange for it to be accompanied by a personal message.

To add this to your booking, go to flight extras, pop in to your local TUI shop, or give us a call on 0203 636 1790 up to three days before you travel.

Avoid hassle at the airport by making sure your sports gear is taken care of before you go. You can book in everything from skis and golf clubs to bikes and watersports equipment. We can also take care of musical instruments for you.

To add this to your booking, go to flight extras, pop in to your local TUI shop, or give us a call on 0203 636 1790 up to three days before you travel.

Make life easier still by checking in early – a whole day early. It’s free at Gatwick, Manchester and Birmingham.

Find out more about Day before Check-in