What do I do if I delete or lose my e-ticket?
If you accidentally delete the email containing your e-ticket, or you lose a printed copy of the e-ticket, log in to your Customer Account where you can download it again. To download the e-ticket, click on the relevant booking and the link to the document will be located under Travel Documents on the side menu.
More questions about Travel documents
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Can I use my European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) abroad?
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Do I need any extra documents to travel to Mexico?
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How long will my passport need to be valid for when I travel?
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I haven't received my confirmation email - what do I need to do?
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My passport is damaged, can I still travel on it?
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What do I do if details are wrong on my confirmation or e-ticket?
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What is an e-ticket?
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What type of ticket will I get?
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When will I receive my ticket?
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