I haven't received my confirmation email - what do I need to do?
If you don't receive your confirmation email after you book, please contact us and we'll sort things out for you.
When you contact us, please have the following information to hand so we can search for your booking...
- Reference number, if you made note of this
- Lead passenger name
- Departure date
- Destination
More questions about Travel documents
-
Can I use my European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) abroad?
View more details -
Do I need any extra documents to travel to Mexico?
View more details -
How long will my passport need to be valid for when I travel?
View more details -
My passport is damaged, can I still travel on it?
View more details -
What do I do if details are wrong on my confirmation or e-ticket?
View more details -
What do I do if I delete or lose my e-ticket?
View more details -
What is an e-ticket?
View more details -
What type of ticket will I get?
View more details -
When will I receive my ticket?
View more details