I booked an extra facility at my hotel but was unhappy, am I entitled to a refund?

The key aspects of your holiday will be included in your holiday price, but there may be some extra items that you wish to arrange which carry a charge. This can include items such as safety deposit boxes or a mini-bar. As these are optional, unfortunately no refunds are available for these items.

More questions about Feedback on your resort and hotel experience

I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund?
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I didn't receive the special request on my holiday, am I entitled to any money back?
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I didn't receive the view I was expecting, am I entitled to a refund?
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I had a problem with the excursion I went on, am I entitled to a refund?
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I lost something on holiday - who do I contact?
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I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund?
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Why was there a child in a property that was shown as adults only?
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I booked an extra facility at my hotel but was unhappy, am I entitled to a refund?

More questions about Feedback on your resort and hotel experience

I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund?

I didn't receive the special request on my holiday, am I entitled to any money back?

I didn't receive the view I was expecting, am I entitled to a refund?

I had a problem with the excursion I went on, am I entitled to a refund?

I lost something on holiday - who do I contact?

I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund?

Why was there a child in a property that was shown as adults only?

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