Feedback on your resort and hotel experience Your questions answered. Showing 8 questions related to "Feedback on your resort and hotel experience" I booked an extra facility at my hotel but was unhappy, am I entitled to a refund? I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund? I didn't receive the special request on my holiday, am I entitled to any money back? I didn't receive the view I was expecting, am I entitled to a refund? I had a problem with the excursion I went on, am I entitled to a refund? I lost something on holiday - who do I contact? I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund? Why was there a child in a property that was shown as adults only? Didn't find what you were looking for? Try searching again Search suggestions Can I check in online? Will I have to pay any fees to cancel my holiday? How do I make a complaint about my holiday? Looking for something else? Everything you need to know in one place Airport, flights and luggage Assisted travel and health requirements Cruises myTUI account and TUI app Payments and insurance Search, book and amending your holiday While on holiday