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Travel Information
I had a problem with the excursion I went on, am I entitled to a refund?
We're sorry that you experienced problems on a recent excursion you booked with us. Please contact us and have the following information to hand:
- Name of excursion
- Date of excursion
- Excursion booking reference
- Cost of the excursion.
To help us investigate and get back to you quicker, please also state how you booked the excursion - online, in store or in resort. In instances of duplicate payments, please provide us with a copy of your bank statements clearly showing the transactions.
More questions about Feedback on your resort and hotel experience
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I booked an extra facility at my hotel but was unhappy, am I entitled to a refund?
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I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund?
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I didn't receive the special request on my holiday, am I entitled to any money back?
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I didn't receive the view I was expecting, am I entitled to a refund?
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I lost something on holiday - who do I contact?
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I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund?
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Why was there a child in a property that was shown as adults only?
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