Villas Olivera and Mediterranea

We have recently arrived home after a last minute 4 night stay. When booking our holiday I struggled to find many reviews hence me leaving this one! We sorted our own taxi transfer and upon arriving at the Villla, the taxi kindly offered us a lift back down the hill to ‘Menorca Rentals’ to collect the key! I just assumed the key collection point would be closer than it was. The villa was perfect for us - it’s the first time we’ve stayed in a villa and we loved it! It did feel a little remote and if I was staying longer we’d of ‘definitely’ hired a car. It is a good walk down the big hill to get to the resort however we managed it every morning for a trip to the bakery and again in the evenings for our meal out. The pool was bigger than I expected, and the villa was kitted out better than I expected it to be. Local supermarkets were expensive, I’ve read that people do online food shops which I believe are much cheaper.

This was the most amazing villa. The pool of fantastic, we went with our 3 adult children , we all loved it. The bedrooms and bathrooms are gorgeous. The kitchen is fully equipped with every possible thing you could Need! The only thing to note is you need to collect the key in the reception which is down the end of a very strap hill about 10 minute walk. We found we did need a car there to get around. It was one of our top holidays ever! Menorca is spectacular!

Advised on arrival we were being given a "free upgrade", I suspect our villa had been double booked. We were allocated Villas Finesse 14. It was filthy, poorly maintained and a health hazard, too many to go through in detail. The smoke alarm was missing, a live electrical socket hanging out of the wall, deep scratches, marks, stains and grime on the furniture, walls and kitchen appliances and trip hazards around the pool due to poorly fitted and maintained tiling, to name but a few. Not an understatement to say it ruined the holiday. This holiday was advertised as luxury with plush decor - this description was not what we experienced, at all, it was dirty, poorly maintained and very outdated. We obtained photographic evidence and complained. Within a week we received 20% of the booking price back, no quibbles, even though the tour company had not even seen the photographs as there were too many to send. This is a clear indication that this may not be the first complaint and/or they know the condition of it. The holiday cost us a small fortune, I've stayed in better Premier Inns. Also the complex is situated at the top of a very steep hill, car hire is essential, we could not leave the complex without using the car. Never, ever, again.