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Help Centre
I've lost my Multi-currency travel money card, what do I need to do?
You can block your card on the Travel Money Card App and activate your secondary card if required.
You can also contact Travel Money Card Customer Services on 0203 1300 133 and they will cancel the card to prevent any further usage and arrange for a replacement card to be issued. Customer Services lines are open 24 hours a day. Calls from UK landlines cost the standard rate. Calls from mobiles may be higher – please check with your provider.
More questions about Travel Money card
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Can you tell me what my Multi-currency travel money card balance is?
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How can I withdraw money that's left on my Multi-currency travel money card?
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How long is my Multi-currency travel money card valid?
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How much does it cost to load currency onto the Multi-currency travel money card?
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I am trying to reload my Travel Money Card but it keeps telling me it is an invalid number, what do I need to do?
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I have forgotten my pin number for my Travel Money Card. What do I do?
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I have ordered a new Travel Money Card and it still hasn't arrived, what shall I do?
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I have reloaded my Travel Money Card/bought an item but it isn't showing, what do I need to do?
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I haven't received my email confirmation for my Travel Money card, what should I do?
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Is the second card Travel Money Card linked to a separate account?
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Is there a maximum I can spend with the Travel Money card?
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What is my MyAccount log-in/app log-in for Travel Money Card?
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What is the minimum age for a Travel Money Card?
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What's a Travel Money Card?
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Who do I contact if there's a problem with my Travel Money Card?
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