Holidays 
Cruises 
Flights 
Hotel Only 
Deals 
Destinations 
Extras
Travel Information
I have received an error message while trying to check in online for my TUI flight. What should I do?
If you encounter an error during online check-in, this may be due to an issue with our systems, or simply restrictions from your destination of travel. Please don't worry, head to the TUI check-in counter upon arrival at the airport where our TUI Team will validate your travel documents, collect your bags and issue your boarding passes. No need to contact us, we can check you in at the airport, free of charge.
Check-in opens at least two-and-half hours before departure for short and mid-haul flights, and at least three-and-a-half hours before departure for long-haul flights.
More questions about Check-in
- Can I check in online? View more details
- Can I check in online if I'm travelling with a baby? View more details
- Can I reprint my boarding pass if it's lost or damaged? View more details
- Do I have to pay to check in online? View more details
- Do I need to print my boarding pass if I check in online? View more details
- Do I need to print the payment confirmation page if I've bought extras or upgrades? View more details
- How does mobile check-in work? View more details
- How do I check in online? View more details
- I'm on the My Booking page. When I click on Check-in, nothing happens - what's going wrong? View more details
- I'm trying to check in online, but I'm getting a message saying Check in at the Airport. Why is this? View more details
- I've checked-in online from my smartphone. How do I save or print my boarding passes? View more details
- I've heard there are new airport scanners that mean some hand luggage restrictions are lifted, is this correct? View more details
- I couldn't print my boarding pass when I checked in online. Can I print it later? View more details
- I didn't check in online before my outward flight. Can I still check-in online for my flight home? View more details
- What happens if I can't check in online? View more details
- What happens if I don't check in online? View more details
- When does online Check-in close? View more details
- When does Online check-in open? View more details
- Which documents do I need to take to the airport if I've checked in online? View more details
- Why did I get a confirmation of check-in document instead of a boarding pass when I checked in online? View more details
