Still got some questions? Here's a quick guide to everything you need to know about Marella Cruises.
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How do I pay for things onboard?
All our ships have a cash-free system. Everything is priced in sterling and is charged to your cabin account. At the end of your cruise you can settle it in cash or by credit or debit card. If you decide to settle your bill in cash we’ll ask for up to £200 deposit per cabin per week.
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How much can I expect to pay for a drink onboard?
All our ships are All Inclusive as standard, so selected draught beer and cider, wines by the glass, branded spirits and aperitifs, and a range of cocktails and soft drinks by the glass are all included in the price of your cruise. You can upgrade to our Premium All Inclusive drinks package for an extra range of drinks, which are normally chargeable. These include upgraded cocktails, premium spirits, Lavazza coffee, soft drink cans and a 1.5 litre bottle of water per cabin, per day.
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How do you look after solo travellers?
Our Guest Experience Coordinator arranges get-togethers for solo travellers, like dinners and coffee mornings. If you’re worried about dining alone, have a chat with the ship’s restaurant manager, who’ll make sure you’re seated with other guests.
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Can I reserve a particular cabin ahead of my cruise?
Of course. You can reserve a cabin at the time of booking, or up to 15 days before you go. Take a look at our deck plans below:
Marella Discovery
Marella Discovery 2
Marella Explorer
Marella Explorer 2
Marella Voyager
If you see a cabin number you like, you can reserve it from just £50. Give us a call on 0203 451 2682 and we’ll do the rest.
Phone lines are open between 9am-7pm Monday to Friday, 9am-6pm Saturday and 10am-5pm Sunday. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
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What time do I have to check out of my cabin?
You’ll normally need to leave your cabin by 8am on your last day, but you can still use all the onboard facilities until your transfer arrives. Speak to reception about a courtesy cabin so you can freshen up before you leave. Alternatively, you can organise a late check out. Again, reception will advise on this.
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What should I pack?
Packing for a cruise is just like packing for any other holiday, but there are a few things to bear in mind. Hairdryers and all towels – including pool towels – are provided. And don’t panic if you forget any essentials as our onboard shops stock things like toothpaste and other toiletries. Other than that, it’s a good idea to bring a light jacket with you, as there’s often a strong sea breeze.
Our dress code policy’s easily broken down into Beachwear, Casual and Smart. The first is a ‘come as you are’ affair, so bikinis and trunks get the thumbs up, plus we ask that you wear something on your feet for safety reasons. Meanwhile, Casual speaks for itself – we’re talking tops and shorts or a sundress. Then you’ve got Smart, which is when you’ll need to dress up a bit. Put your sports or swimwear away, and opt for trousers, smart tailored shorts or a skirt or dress, a shirt or polo shirt and smart shoes, so no trainers or flip flops. If you want to add a jacket or tie, that’s up to you. But our gala evenings, formal nights and Dress to Impress nights give you the chance to get really suited and booted. Each of our restaurants has a dress code, and this can differ depending on the time of day, but we’ll always let you know.
Finally, think about what’s suitable to wear on excursions. Some churches, for example, ask for legs and shoulders to be covered. Islamic countries have strict laws on dress, and in certain areas it will be required that you cover your shoulders and knees. When visiting Mosques or other holy sites, women may be required to cover their hair, arms and legs. Men will be required to wear long trousers and a top with sleeves.
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Do you cater for special diets?
Of course. If you've got any dietary requirements, please make sure you mention it when you book and let the restaurant manager know once you're onboard. We also provide vegetarian, vegan, gluten-free, dairy-free and diabetic-friendly options on request. If you need to bring your own food for medical reasons, please let us know in advance so we can ensure we have the correct facilities in place to store and prepare this. There may be some requests we aren't able to accommodate, so it's important you let us know when you book your cruise.Take a look at a sample menu to see the kind of dishes on offer.
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Can I do my own thing in ports?
It’s up to you if you want to explore without the help of a guide. Our onboard Destination Services team can give you plenty of tips. Just remember that one of the benefits of our organised excursions is that if the tour is delayed, the ship will wait. If you’re on your own and you’re not back on the ship in time, we can’t wait for you. Take a look at our excursions for more information.
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What adaptors should I bring for the cabin sockets?
You can use either a European or a US 2-pin adaptor in the cabins.
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Do I need to bring my passport?
Yes. You’ll need your passport for every single one of our cruises. Without it, you won’t be able to board the ship.
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ARE THERE ANY AGE RESTRICTIONS FOR A CRUISE HOLIDAY?
Yes. No-one under the age of 18 can travel on their own onboard our cruise ships. For cruise itineraries that include stops in the USA, the minimum age to travel alone will be 21 and over – this applies both onboard the ship and while ashore. For trips that include both a cruise and a hotel stay, travellers aged between 2 and 12-years-old are classed as children. Infants under 6 months old are not permitted to travel on our cruises.
Just so you know, Marella Explorer 2 is exclusively for adults, and we have a handful of itineraries on some of our other ships that are adults-only, too. Don’t worry, though, all sailings that are just for grown-ups are clearly labelled as adults-only.
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Can I smoke onboard?
All our ships are non-smoking, which means you can only smoke in designated areas of the open deck. The same goes for e-cigarettes. Please note, e-cigarettes are banned in certain countries and will be confiscated at the airport. Make sure to check the Foreign Office website for the latest updates.
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What is a tender port?
It’s not always possible to tie a ship up at a dock. If this is the case, we’ll anchor a little way out from the shore, and use tender boats to get you to and from the ship. Tender ports are indicated in the itinerary where possible. You’ll still get plenty of time in the port, plus you can use the tender services to go back and forth from the ship as much as you like. Guests with disabilities or mobility issues will need to have some independent mobility to step in and out of the tender boat as our crew aren’t allowed to lift you. Go to our Customer Welfare page for more information.
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Do you cater for disabilities?
Absolutely. Give our Customer Welfare Team a call before you book your cruise for advice on things like ship accessibility, bringing equipment onboard, disabled facilities, and medical care. We’ve also teamed up with AccessAble, who have created detailed access guides for each of our ships. Visit their website to find out more. All our ships also have a small number of adapted cabins for less mobile passengers. Just remember to make sure one is definitely available before you book.
Making sure your wellbeing is looked after at all times while you’re onboard is really important to us. That’s why if you need help with daily tasks, like using the bathroom, eating, or moving around the ship, you’ll need to travel with a companion or a personal assistant who can help you. Unfortunately, our crew aren’t able to help with these kinds of responsibilities.
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Is Wi-Fi available?
We have designated Wi-Fi zones onboard. Internet access is charged to your cabin account at the rate advertised onboard. Mobiles can be used – make sure to check with your provider for charges in each country and in international waters, which applies when the ship's at sea. There are telephones in each cabin, too, so it’s easy to stay in touch with people back home. If you’re pairing your cruise with a stay in one of our hotels, we’ll let you know which places have free Wi-Fi – just look out for the special logo.
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What sort of medical facilities can I expect?
Each of our ships has a medical centre and we have an English-speaking doctor and nurses on board who keep surgery hours. For emergencies, there’s always someone on call. If you need to pay for a medical procedure, the first £200 of your bill will be payable to the medical provider onboard.
