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Why Marella Cruises is number one for service

From 24/7 support to helping you celebrate something special, here’s the service you can expect with us.

What is it that sets Marella Cruises apart from our competitors? We’ve got three decades of sailing experience under our belt, so we know a thing or two about cruising. And we always put warm and welcome service first. In fact, our customers love our team so much that we scooped the Good Housekeeping Reader Recommended stamp of approval for onboard service again for 2022. Read on to find out how we go above and beyond to make your trip extra special...

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1. YOU'LL BE WELCOMED LIKE ROYALTY


There’s nothing like starting your holiday off in the right way, and when you step onto one of our ships, you’ll get the warmest of welcomes. You’ll notice straight away how our crew make you feel at home, as they help you to relax and get settled in.

2. WE'RE WITH YOU EVERY STEP OF THE WAY

We won’t just give you a friendly welcome and then leave you to your own devices. We’re on hand to help for the duration of your holiday, and we’ll always go the extra mile to make you feel at home. You’ll never be just a face in the crowd on one of our trips, as our friendly and familiar service is all about giving that personal touch. In 2019, Good Housekeeping found that a whopping 90% of customers said our service was good or excellent – and loved that our staff recognised them on a return visit.

3. YOU WON'T HAVE TO TIP FOR GOOD SERVICE


Unlike a lot of other cruise lines, we include tips and service charges in the price of our holidays. So, you can relax and enjoy the special attention, knowing that everything’s taken care of.

4. WE'RE ON CALL 24/7


Our 24-hour reception means that we’re on hand to chat at any time of the day. So, you won’t have to wait until morning to get those pressing questions answered.

5. WE'LL MAKE THAT SPECIAL OCCASION EXTRA SPECIAL


Celebrating a special birthday, anniversary, or honeymoon? Chat to one of our dedicated Guest Experience Coordinators and they’ll help you organise a special surprise, whether you want to arrange a fancy dinner, a thrilling excursion, or gifts in your cabin.
A couple walk hand-in-hand along a beach with traditional windmills in the background

6. WE'LL HELP YOU EXPLORE EACH DESTINATION


As tempting as it is to spend your whole time onboard our ships, you’ll probably want to get out and about to see some amazing cities and ports of call. Our Destination Services team are on hand to help you plan each stop, offering advice on shore excursions and even where to book future holidays. You don’t have to book an excursion, either. There are plenty of things you can do on your own in each port and our team are there to advise you on the best places to explore.

7. WE'LL MAKE YOUR CABIN A HOME FROM HOME


As soon as you arrive our crew will help you get settled in. Our friendly cabin stewards will tidy your room every day and provide a nightly turndown service, too.

8. YOU CAN MAKE BOOKINGS USING OUR APP


On all of our ships you can use the Navigate app – your very own digital concierge – to book onboard restaurants, spa treatments and excursions at the click of a button. The app is free to use and you won’t need to pay for Wi-Fi to download it, either.

9. ACCESS YOUR TRAVEL DOCUMENTS ONLINE

Make your journey even easier and head to our online hub, Cruise Control, to complete the online check-in process and access your travel documents. Plus, use it to download your luggage labels and boarding passes, and much more.

Ready to experience the amazing service onboard our ships?

Browse our Marella Cruises holidays. Or, find out more about our Cruise & Stay breaks.

Psst. Head to the Discover homepage for our latest articles. 

Author: Selina Akhtar

Last updated: 16.03.2022

Holiday Type

Destination

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