Solterra Resort

My family and I have visited Solterra Resorts by Villatel for four years, from May 2023 until recently June 6 through June 12, 2026. We left the morning of June 13th. During the arrival of our very first stay, the houses were very nice, clean and the furniture was in very good condition. We were very pleased with our experience at all three houses, But from the first year to the next year and each year since, the experience has changed from great to 'never again.' The address of the house that I occupied along with several family members is 1697 Oak Blossom Drive. Maintenance had to be called because the range wasn't working properly (some of the burners didn't work). The refrigerator wasn't getting cold, just cool! The couches are dirty and the rugs also needed to be cleaned. There were some other issues that we encountered. The day of our checkout there were bugs found in a couple of the bedrooms and the room which I slept in was one of them. My grandson found a bedbug on my bed! Unless these issues are taken care of and resolved, I will not recommend your houses to anyone. This is not acceptable!

I am writing to express my disappointment regarding our recent stay and the declining condition of your properties over the past several years. My family and I have been loyal customers of Villatel Solterra for the last four years. During that time, we have rented at least two to three 12-bedroom homes and have consistently chosen Villatel for our family vacations. Our first stay in 2023 was generally a positive experience. The primary issue we encountered was the lack of hot water in the kitchen and showers, along with a few minor maintenance concerns that were promptly addressed. In 2024, we began noticing a decline in the property's cleanliness. The furniture and rugs appeared dirty, and we again experienced issues with hot water in both the kitchen and bathrooms. We also needed to contact maintenance several times for minor repairs. Unfortunately, the situation continued to worsen in 2025. The furniture and rugs remained visibly dirty, the floors appeared as though they had not been properly mopped, and the hot water issues persisted. Maintenance visits became a regular occurrence throughout our stay. Our most recent stay, from June 6 through June 12, 2026, was by far the most concerning. We stayed at House 1697 on Oak Blossom, and what occurred during this visit was completely unacceptable. Shortly after our arrival, my 33-year-old daughter, who has no known health conditions, woke up struggling to breathe and feeling extremely ill. Out of concern, we took her to the nearest hospital for evaluation. After blood work and testing, she was discharged, but over the following days she continued to complain of bite marks on her neck and episodes of chest tightness. As her condition continued to worry us, my granddaughter and I slept in the same bed with her for comfort and support. During the night, my granddaughter repeatedly complained that she felt bugs crawling on her, although we could not initially see anything. The following morning, we discovered bed bugs in the room. We later learned that the adjacent room was also affected, and several members of our group had developed unexplained bite marks. We immediately contacted Villatel, and a representative was sent to the property. He reviewed photographs of both the bed bugs and the bite marks. After years of loyalty and repeated concerns regarding cleanliness, maintenance, and ongoing hot water issues, discovering a bed bug infestation was the final straw. This experience not only disrupted our vacation but also raised serious concerns about the health, safety, and condition of the property. I hope Villatel takes this matter seriously and conducts a thorough inspection and remediation of the affected property to prevent other families from experiencing the same ordeal. Regrettably, after this experience, my family and I will no longer be staying at Villatel Solterra properties.

Booked home through Airbnb. Had great reviews and pictures were beautiful. The host was fantastic and very responsive, that's the only positive. The resort is overcrowded, parking is tight if there are a lot of people visiting the resort. There are rules for the resort, but people do what they want. With the homes being on top of one another, you can hear everyone who plays their music at sound levels you can hear inside your home with the doors and windows closed. There is no privacy on your back patio. While the front of the homes look nice and upkept, once you walk inside you can see it's treated strictly as a money maker. Pictures are not accurate, furniture tired, missing knobs, scratched, etc. Patio furniture missing cushions, grills, etc. Housecleaners do not care for the property. There were so many issues with regular maintenance. It's sad. I doubt the home owner of the house we rented has seen his home in a while and counts on the cleaners to address issues (he stated so). Entering the resort can be a nightmare and safety issue with the traffic. No joke. Will not stay here ever again. Too many other options for places to stay!