The Grove Resort and Spa

2 positives: The room itself was nice & the staff was very accommodating in issuing a refund when we asked to leave because everything else sucked. The best way I can describe this hotel: imagine the first crappy apartment you rented in college, put some nicer finishes in the rooms, and add a water park filled with so many love bugs you can’t get comfortable. It was impossible to find your way around the “resort” because it is clearly a converted apartment complex and has no cohesive plan as a hotel/resort. While in the marketplace looking for ice and salt, the staff told my mom to go to Wawa. I love me some Wawa, but you’re categorically not a 4-star if you tell my mom to go there for ice. The. Lovebugs. Were. Insane. In October. I’m from central Florida and I deal with lovebugs all the time in the spring. I killed 357 in 6 minutes but they just kept coming. The pool/water park would be great if they invested in some simple pest control treatment. But they don’t. Presumably because they’re still trying to figure out how to have ice. They don’t valet. Not a huge deal in general. But don’t call yourself a 4-star. And don’t make me pay $20/day to self park. No poolside service. It’s in the middle of nowhere. 20 minutes west of Disney, just past some farms and a trailer park. Seriously. All of the other guests were confused and complaining. Probably explains why it was so easy to get a refund on my non refundable nightly rate. The employees at check-in/check-out didn’t even ask why we wanted to leave early and get a refund. Not because they were indifferent; they were extremely nice and accommodating. They already knew why we wanted to leave - because the Grove put lipstick on a pig and advertised it to be something it’s not. THIS IS NOT A 4-STAR HOTEL/RESORT.

Our experience here has been horrible from the start. The hotel is impossible to navigate. When we finally got to our room, it was not ready. It had not been cleaned at all. There was no toilet paper in the bathrooms and there were no sheets on the bed. When changing to a different room the bellman had to check his phone to find out where he was going. You have to walk through many doors to get to your room. It is a huge inconvenience when you have luggage and two children. I can’t believe this place is still in business. I strongly advise you to not stay here. I will write a review on every site possible to deter people from staying here.

Nice pools. MILLIONS of love bugs right now.... 4 different but none the less annoying maintenance issues with this unit. Arrived as tired travelers to find master shower not draining water. Kitchen sink squeals whenever it’s on. Master toilet flush handle is now broken. Would advise maybe checking around... It is nice for those looking to be off-site from Disney.