The Grove Resort and Spa

Pros- rooms are clean, water park, nice spa, 20 minutes to disney Cons- horrible housekeeping ( a call for towels takes hours), front desk does not accommodate anything. Will not extend checkout and your room will not be ready to check in until 4. Disgusting and dingy hallways, setup very inconvenient to walk anywhere.

Where to start? I guess I’ll start at the beginning . We arrived about fifteen minutes before check out time and was told our room wasn’t ready. Unusual due to being so close to check in time, but did not push the issue since it wasn’t exactly check in time. Was just told by the receptionist that we would get a phone call. Well after driving hours with a screaming toddler that’s not quite the news you want to hear but being in customer service, I try not to be that customer. Well minutes begin to pass , the lobby is a zoo bc apparently no guest rooms are ready and seating becomes very limited bc of it. I go up to ask a time frame -the lady proceeds to tell me she doesn’t know when my room is going to be ready and to get to the back of the line so she can assist me more...you’re kidding me? And honestly, she was better off helping me because that was one more check in to sit in your already chaotic lobby . My child is restless and my fiancé is hungry-where’s the manager. I find her and she makes a call and magically the room is ready. Relief right? Think again ! The bellman did not answer the phone after holding for a min of 10 mins , to bring our luggage . My fiancé had to go back downstairs to tell them to bring the luggage . Another 15 mins pass and nothing . Call the front desk and the lady said I just missed a load so it would be yet another 15 mins. Finally a nice guy brings the bags and we’re on our way. This place is advertised as minutes to Disney ....if by minutes you mean 30 then yes you are correct! It’s not close to any attractions -heaven forbid you have a trip planned to universal . That’s 45 mins with traffic. The hallways were nasty. The carpet was dirty. The walls looked to have had soda or at least I hope it was soda splattered on the wall. My shower had hair in it. Disgusting ! The setup is confusing-I’m not sure who the architects were that drew up the floor plans but they need to turn in their badge. It’s poorly designed and there is minimal access to elevators . In fact, there is only one from the lobby in the hotel and heres the kicker-it’s one way ! There is no’this elevator is going up’ ! You’re riding either way. And you may find one that tells you what floor the elevator is on or you may wait aimlessly in hopes that it is near Fees ? They are everywhere . 15.00 to park (surprised at Check in)only to not be let in by security after hours bc they are not paying attention. They charge you 20.00 if you don’t return pool towels which is insane to me. I understand trying to control cost but in my mind I don’t think the concept is fair when all towels look alike making it easy for someone to pick up any towel to turn in if they laid their own towel down and someone picked it up by mistake. The lady at the pool purposely sent my food poolside when I told her I was waiting at the restaurant. They don’t clean your room and when they do, they eat your snacks. And FYI this facility is not new...they did a rebuild one of the workers said which makes everything makes sense. I will not recommend this to anyone and I hate that I pushed my family to choose this hotel over westgate and their excellent location

I took my 83 year old mom to The Grove Resort for her birthday. Everyone we were in contact with were wonderful! From checking in with Piper and having dinner at Valencia where Emanuel was amazing! The bell personnel were excellent as well. I have told all my coworkers at Costa D’Este how great our experience was. Definitely plan on returning.”