The Grove Resort and Spa

We first stayed here in 2018 and loved it so much we returned for a cheeky week away however it was not the same. We didn’t upgrade our room to a superior as before and you could tell, won’t be making that mistake again. After a long flight from the uk with two broken toes and top of foot which I did three days before travel, we arrived about 8pm to be put in block 3 and second to top floor. Just what you want with crutches! Entered our room and yuk, grim everywhere! Juice or something splattered up the master bedroom door, door handles not secured on door, I don’t think the skirting boards had ever been cleaned, the shower had jagged edges along the metal railing, the bath hadn’t been sealed properly and the last occupants smoking ashtray was left on the balcony! Of which two days later we then got accused of leaving despite us complaining about it and the state of the room straight away! They came the next day to clean it all up. We then had to complain again as the cleaners are meant to come every other day, they did not. Nor did they come at any time without us complaining that they hadn’t been. We also had an ants issue which apparently was our fault for leaving food on the side however there is no cupboard or pantry spare for food. Fridge door also can not be opened fully due to how close it is to the washer/dryer area. Rooms are not large however unless raining you do not spend anytime in them except to sleep. We were told they had staffing issues however this is not my problem nor should it effect my holiday. The water park is absolutely fantastic. Just a shame it’s operating hours are not longer! 8pm in the summer is too early to shut. Flowrider is such good value for money! We had booked this resort for three weeks in 2020 but I have now cancelled it and booked another complex in Orlando as I couldn’t take three weeks of cleaning issues. We will however return but for a shorter break later in the year. If they could sort out the cleaning and maintenance issues this resort would be beyond amazing but they just do not have the staff to do so.

This is our first trip to Florida. We had a reservation for the weekend at a nasty water park hotel then on the time share. The Grove has an opening when we realized the first hotel wasn’t clean or safe. It was a last minute decision but the best place we could have been. The website doesn’t do the water park justice! It’s so nice and has lifeguards. It’s spotless clean. I can’t say enough about it. They could charge for the water park and we would have paid. The room was huge. My only complaint is it was too big for our family and the pool area closed at 8. I would have like to see it open till 11-12. I believe they had plenty of business to support it! The food downstairs is good. Service wasn’t bad. Front desk was very nice. Check out was busy because they only had one girl but it moved along well enough. The washer and dryer in my room made me want to upgrade mine at home. We will definitely come back when we return to the area. The time share wasn’t nearly as nice. I wish we had stayed at The Grove the whole time.

So when we checked into the hotel accommodations were nice, but service seemed to be lacking. We called on the second day because the toilet bowl had an issue where the water was constantly running and this was fairly loud. We asked them to fix it, but nothing was completed. After 6 days the toilet got even louder and when we called cause we couldn’t even sleep cause it woke us up all night, they fixed it while we were at Disney but left tons of water on the floor and we stepped into a huge puddle when returning at 12am after a long day at the park. It was truly frustrating having a loud toilet cause us not to sleep well and then having to wait for over 2 hours on the first night to have 2 cribs delivered. If you want to reach me and discuss further we were in room 1213 and checked out Tuesday morning. I’m fairly disappointed by your apparent lack of service and not wanting to help people once they have checked into the property... In addition , the fire alarm going off at 4am our second night was real fun and all the front desk said was oh sorry everything is fine now..