Encore Resort at Reunion

Fake 5 star resort. Not accommodating at all. Everyone has a nonchalant cavalier attitude. I've been all around the world from 3 to 5 star this place is a 3 star in 5 star clothing. They're plenty of good resorts who are caring about their customers this place isn't one of them.

We rented a 9 bedroom house for a family reunion of 20. As far as the home is concerned, Encore exceeded our expectations. There was plenty of space/privacy for each family, but there were also large meeting spaces for everyone to get together. The kitchen was huge and open to the rest of the dining/living areas. We appreciated the large pantry and two full sized refrigerators. Our family especially enjoyed the private pool/hot tub. In the evenings we would all get together and recount our days at the theme parks. The community water park was also a favorite although the green slide (50 foot drop slide) was broken for a large portion of our stay. The only negative is that the water park was only open until 6 PM and at that time of year lighting closes the park most afternoons. The bedrooms were large and nearly all of them had private bathrooms attached. Of the 9 bedrooms three were what I would consider true master suites. It would have been nice to have a couple bedrooms with bunk beds for the kids. Encore struggles with service, but the do make an effort. I would say the problem comes from having so many different owners/rental companies that don't always communicate very well with each other. One disappointment was that we requested a grill two weeks prior to our visit and were told it would be there at check in. Somehow our request was lost and had to change our plans of a first night "grill out". We did get a grill about midway through our stay. The house itself was in good condition, but there were some problems. On our last full day there was a large rain storm and the roof leaked through the ceiling in two places. We had to get used to the annoying pool alarm that squealed every time the door opened (unless you remembered to press the button). We eventually put up reminder signs on the doors which helped. I understand why they are there but I wish there was a way to opt out of having the alarm if there are no small children on the premises. Overall, I would highly recommend Encore. If you are looking for space, but also want resort style amenities this is the place to go. As long as you don't expect perfection in the area of customer service you will not be disappointed.