Travel Money Card App

To use the new and improved TUI Travel Money Card app, you’ll need to:

1. Download it from the App Store or Google Play on your Apple or Android device.

2. Once downloaded, tap ‘First time here? Sign up’ to register your TUI Travel Money Card(s).

3. Just so you know, you’ll need access to the email address associated with your TUI Travel Money Card and your mobile phone for verification. You’ll then be prompted to set a new password and secure passcode.

Any logins used on our previous Travel Money app will not work on our new app. To continue using the app to manage your Travel Money Card, you’ll need to follow the steps above to register as a new user.

Following the launch of our new Travel Money Card app in 2025, our previous app was decommissioned in May 2026, therefore any logins used on this app will no longer work. To continue using the app to manage your Travel Money Card, you’ll need to:

1. Download our new Travel Money Card app from the App Store or Google Play on your Apple or Android device.

2. Follow the instructions under ‘First time here? Sign up’ to create a new login.

3. You’ll need access to the email address linked to your TUI Travel Money Card and your mobile phone for verification. You’ll then be asked to set a new password and passcode.

Wherever you are in the world, the app puts you in control. You can:

• View your PIN

• Check your balance and transactions

• Top up your card

• Move money between currencies in seconds

• Tap and pay using your mobile wallet

• Freeze or block your card if it’s lost or stolen

And don’t worry, the card isn’t linked to your bank account, so your money stays safe.

No, you can only access one TUI Travel Money Card account via the app. If you have more than one account and require any help, please contact our Travel Money Card Customer Services team on 0203 1300 133. Calls from UK landlines cost the standard rate. Calls from mobiles may be higher – please check with your provider.

The app is case sensitive, so please ensure you're entering your credentials exactly as you set them up. Please be aware that some mobile phones will default to add a capital letter at the beginning of anything that’s typed in, so this may affect how your details have been registered or how they’re entered when you log back in.

1. Tap the ‘Forgot your password’ link on the login screen.

2. Follow the instructions within the app.

3. You’ll need access to the email address associated with your TUI Travel Money Card.

1. Log in to the app.

2. Go to ‘Settings’ on the lower navigation bar.

3. Select ‘Security’ then ‘Change your password’.

4. You’ll need to enter your current password and then your new one. If you’ve forgotten your password, follow the steps to reset your password in the app.

Yes.

1. Once logged in, head to ‘Settings’ on the lower navigation bar.

2. Select ‘Security’ and switch the toggle on for biometric login.

3. Just so you know, you’ll still need your 6-digit passcode to approve account top ups and switching between currencies.

1. Once logged in to the app, go to ‘Settings’.

2. Select ‘Security’ and then ‘Change Passcode’.

3. You’ll first need to enter your password before being prompted to choose a new 6-digit passcode.

1. Tap on the ‘cards’ icon in the lower navigation bar.

2. Tap ‘See PIN’.

3. You’ll then need to enter your 6-digit app passcode that you created when you set up the app. The PIN will then appear for 15 seconds. Each card has a different PIN, so make sure to check the last 4 digits match the card you want to view.

You can also change your PIN at any UK cash point that offers this facility.

Yes, you can temporarily freeze your card on the TUI Travel Money Card app.

1. Open the app.

2. Tap the ‘cards’ icon in the lower navigation bar.

3. Select ‘Freeze’. You’ll then see a confirmation message once the card is successfully frozen.

4. To unfreeze your card just select ‘Unfreeze’.

You can block or freeze your card on the Travel Money Card app under ‘Cards’ on the lower navigation bar. You can also activate your secondary card here. You’ll need to contact Travel Money Card Customer Services on 0203 1300 133 to arrange for a replacement card. Calls from UK landlines cost the standard rate. Calls from mobiles may be higher – please check with your provider.

• Check my balance

• View transactions

• Top up my card

• Move money between currencies

• View my PIN and card details

• Freeze or block my card

Unfortunately, the app can only be used on one device. If you would like to change the device on which you are using the app, please see ‘How do I move the app to a new phone?’ below.

1. First, open the app on your existing phone.

2. Select ‘Settings’ on the lower navigation bar.

3. Select ‘Security’, then ‘Unpair your phone’.

4. You’ll need to enter your password to unpair the app from your phone.

Then, once unpaired,

1. Download the app on your new phone and sign in as usual. You’ll be prompted to pair the new device. You’ll need access to the mobile number linked to your TUI Travel Money Card account to do this.

If you’re unable to unpair your phone for any reason, please call our helpline on 0203 1300 133. Calls from UK landlines cost the standard rate. Calls from mobiles may be higher – please check with your provider.

Yes, your TUI Travel Money Card is compatible with Apple Pay and Google Pay.

To get started, open your TUI Travel Money Card app and follow the instructions under ‘cards’ and ‘Add to Apple Wallet’. Learn more about using Apple Pay.

Open your TUI Travel Money Card app and follow the instructions under ‘cards’ on the lower navigation bar.

If you’ve got a question about our Travel Money Card app, please contact Customer Services using one of the following methods:

Phone +44 (0) 2031 300 133

Write to Customer Services at, TUI Multi-Currency Travel Card, PO BOX 3883, Swindon SN3 9EA

Email customerservices@tuiprepaidcard.co.uk

Customer Services lines are open 24 hours a day. Calls from UK landlines cost the standard rate. Calls from mobiles may be higher – please check with your provider.