The Acacia Hotel and Spa

Initially I was comparing the 4* Acacia Spa Hotel in Candolim with the 5* Hard Rock in Calangute and weren’t sure which one to go for so decided to call each hotel. After speaking with both, we chose The Acacia! I spoke to a helpful guy called Abheek there and he was kind enough to explain the difference between their property and the location with the other hotel in terms of location etc. I was happy to choose this hotel in the end and glad I took that decision! The check-in and check-out was fairly smooth, Room was decent size, public areas were clean and air conditioned, swimming pool was decent and finally the room service / house keeping was good. There were a few issues with the bathroom, however they were addressed pretty quickly and the staff was very efficient. The best part was the hotel was advised that we were celebrating our 9th Marriage Anniversary while we were at their hotel and they made it special for us by sending a wonderful Cake to our room, we loved that gesture from the hotel! Breakfast had pretty decent options and was good enough for a good start to the day. The restaurant - Arther’s Theme, within the same building was a good place with good food. The hotel is on the main road with plenty of shops, restaurants etc within walking distance. Car hire in Goa is a must and it helped us make the most of our time in Goa! We had a wonderful time overall at this hotel and special thanks to Abheek & Ritesh for being very helpful and courteous! Good job guys, we will surely visit again in future and recommend you to friends and family. Best regards, Dhaval Thakkar (London, UK).

Overall the Acacia was a lovely hotel- clean rooms, AC, fridge in room, rain shower. The breakfast was good with a mixture of international and local cuisine. Omelettes and pancakes were made to order. The waiters were very nice and happy to explain the local dishes to us and did offer other options to be cooked fresh in the kitchen. There was unlimited access to a cappuccino machine. The rooms opened out to a central area overlooking the pool and dining area. There was a retractable roof which thankfully was open so no chance of over-heating. Unfortunately the pool was a murky green for the first couple of days of our stay which we avoided! There were also a few loose tiles and my son cut his foot a couple of times. We ate in the roof top restaurant twice. It is a little more expensive than other restaurants in the area and service was very slow. However the food is excellent and the wait staff are very engaging and helped pass the time enjoyably. The location is excellent, only a 5 minute walk from the beach, and 5 minutes from the nearest supermarket. You can get a taxi from outside the front door, but agree on the price and the time of the return trip before you get in! Moped hire is also available just outside. We would definitely stay at the Acacia again

Arrived very tired and warm with the April heat but welcomed so warmly by Abhik Sen and the team. Following some communications before arrival the team arranged an amazing room swap for us and we were over the moon! The room was a suit and so perfectly laid out. Great rain shower and very very comfortable bed. The put up bed for our daughter was a bit too hard but she still slept just fine. Everywhere throughout the hotel was clean and well air conditioned which was needed with the increasing humidity whilst there. Our cleaner Pranay Naik was a gem!! The room was cleaned so well. He was so friendly and eager to please. A credit to the hotel!! Abhik demonstrated a level of service that was outstanding - I managed to loose my prescription sunglasses in the sea on the first day and when we asked which optitions to use he offered the use of his own sunglasses for our stay!! Such a nice gesture!! I needed prescription and the optitions to the right as you exit the hotel were amazing a test and glasses within 48 hours for £31!!! The breakfast is varied enough with continental, eggs anyway you like and Indian options to go with. If you like a coffee look for the machine in the outdoor eating area the espresso and hot water is a dream for a morning coffee fix. The waiters in a morning did an amazing job and even encouraged us to try some of the Indian breakfast items and they were all very very nice. The hotel restaurant upstairs on the roof is great for sunset. A bit more pricey than the rest of candolim but the food is very very very nice. The service upstairs is very slow and the food takes a long time to arrive. We had issues of the meals arriving at all different times but the quality was one of the best meals we had in Candolim. Would definitely recommend Thank you Acacia for a lovely stay.