Contacting us

Your questions answered.

More questions answered

Can I contact you via live chat?

Yes, you'll find the live chat option at the bottom of the Contact Us page. Just look for the blue chat bubble.

How do I sign up to hear about any offers?

To be the first to hear about our offers and discounts, please sign up to our email newsletter.

Where's my nearest TUI Store?

You can search for one of our TUI Holiday Stores using our Shopfinder.

Who can I contact with a question about my Marella Cruises booking?

To speak to someone about your Marella cruise, or to make a new booking, please take a look at our contact us page where you’ll find the numbers you need to call. 

Who do I contact about my booking?

Before you travel
If you need to speak to us about your booking before you travel, visit our Contact Us page to see the different ways to get in touch.

Whilst you're away
If you have any questions while you're away, you can contact a rep digitally through  our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here's how you can get in touch:

  • Download the TUI App - this is the easiest way to get hold of us
  • Use our online form to send us a message
  • Call +4433 33 365 147 (calls from abroad will be charged at international rates)
  • Text 80247 (text messages are charged at your standard network rate)

When you get back
If you need to contact us after you've returned from your holiday, please contact our After Travel Customer Support team within 28 days of your return. 

Who do I contact if I've got a question about my Crystal ski holiday?

If you've got a question about your booking with Crystal Ski, please visit their dedicated website where you'll find their contact details. 

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