Iberostar Bouganville Playa

Renovations in early 2019 have created 3 new adult only terraces for use by "Star Prestige" guests, for a premium obviously. This was the reason we booked here as we know the area which is quieter than a lot of Costa Adeje. Rooms on floors 9, 10 and 11 are prestige location rooms, again adult only. The terraces have fantastic views and are luxuriously appointed with good quality sunbeds with comfy cushions on artificial grass surface with NO lack of beds for the number of guests on this regime. Three terraces occupy what was previously unused space on floors 11, -1 and -2. On pool level -3 is a Star Prestige lounge where you can help yourself to high quality branded spirits, mixers, wines, cava and San Miguel with or without alcohol. Nice little snacks too. Terrace -2 has a bar open from 1000 to 1800 (or 1750 on most evenings!) which serves -1 also. Floor 11 has a smaller affair which doesn't close! You can also access the Lounge "after hours". These areas are serviced by the most friendly, industrious staff, of which there are a large number constantly replenishing supplies and attending to the furniture; staff to guest ratio must be quite high. Each terrace has either a jacuzzi or water feature for cooling off. This turned out to be a super offering, we were half board but there is an all inclusive option. The hotel in general is a mini resort having 4 pools, 2 for children, a medium sized one and a very large one where serious swimmers can get a good workout - if they don't inadvertently meet the paddle board session! Families would hardly want to leave the grounds although the beach front is easily accessible through a door at pool level. The rooms, however were a little disappointing. Although child free - none running up and down outside your room, they were only prestige LOCATION rooms, unless you have a suite they are the same as on any other floors. Rooms in general suffer due to the characteristics of an older building, It has previously been a family orientated hotel and as long as you just want to sleep in your room and are not large people or have movement difficulties they are fine. Very comfortable beds, well serviced by staff and spotlessly clean. Star Prestige have a coffee machine, dressing gown and slippers and a fresh bottle of water delivered each day. Free safe and fridge, although half board guests don't get the free mini bar. Sea View rooms are an odd shape with balconies at an angle to the sea. The bathroom doors do not open fully as they are prevented by a supporting pier behind the door. The toilet is semi hidden behind a gap of around 50-60 cm which you have to squeeze through. One of us has Parkinson's Disease and obstacles like this are not ideal. We asked to change rooms, even upgrade but the only other available would have been without the sea view and would get no sun at all. The very helpful young manager did his best and checked to see if we were OK a few days later but we decided to "stick it out" but for the amount we paid, such difficulties should really not happen. Attention to the design of the architraves and moving the door hinges could solve that problem - Hotel please take note! Another couple one of whom was of a wider girth did actually move rooms as they couldn't cope. Another disappointment was the height of the balcony front. If you sat down it was impossible to see the view you had paid for. You'd need to hire a couple of pairs of step ladders to sit and admire the view. The Parkinson's sufferer goes to bed early but the partner/carer sat on the table last thing at night with their night cap but still felt like a donkey looking over a five barred gate! Regarding disabled access, most is good, large lift, wide doors, level access to reception and a very handy small garage to charge your mobility scooter, Whoever designed the new terraces has forgotten wheelchair users as floor 11's is accessed through double doors with a step up which was OK for us as the wheelchair user can get out and walk up with difficulty. The personable young manager did offer to put a ramp there at the start of our holiday but we said we'd manage. Got fed up though and just used the easier accessible terrace on -1. -2 Terrace is inaccessible as it is down a set of iron stairs. The able bodied one fetched the drinks and snacks and we were quite happy there, although on floor 11 you do feel on top of the world! Big bug bear - no separate disabled toilets in public areas, only good ones in the Ladies. A bit embarrassing at times for the disabled gentleman! Full marks to the attentive management and staff in all areas. In a hotel this size you'd expect to feel a bit anonymous. Not a bit of it! Be it ground staff, chambermaids, bar staff, waiting staff, all made us feel so welcome. Now for the food. While breakfast was excellent with a choice for any taste, dinner was quite variable. The show cooked items tended to be overcooked, dry and under seasoned. Some small dishes of Spanish items bore little resemblance to what they were supposed to be. We did manage to find something to eat, always a good selection of desserts, fruit and cheeses if nothing else, and the vegetables OK too. Overall we had a good holiday but may I suggest that if the hotel is trying to attract guests willing to pay for a superior offering, the rooms and food should be improved to match. A long term project is needed to cut out balcony fronts and fit glass or railings which can be seen through. Some like to make use of the peace and quiet and wonderful views in the evenings Entertainment however much promoted by the albeit very pleasant young ladies at dinner time, who did accept that for some it is not their thing, is not how all guests wish to spend their time. Some kind of alternative restaurant facility would be nice also, although not, as in a neighbouring hotel just offering Italian food from a never changing menu! Overall a very well run establishment we feel in the early days of eventually become a superb venue for a wonderful experience.

Great hotel,refurbished to a great standard.Rooms spotless clean beds very comfortable. There was a fantastic choice at breakfast and the staff were very organised.Anna on reception was especially helpful and caring, a big asset to the hotel. Would certainly like to return to the hotel in November next year.

Stayed here for a week in the beginning of November and had a great time. Have got to say all the staff from Checking in to leaving were excellent. We stayed all inclusive and have to say the food was excellent and top quality. Pool bar and staff like every where else were always smiling. My only small gripe was that people put towels on sunbeds and coming back 3 to 4 hours later to use it. Apart from that we would highly recommend this hotel. See you all again in March.