TUI MAGIC LIFE Fuerteventura

Let me start with several good things before I write about the negative bits. The hotel is huge and allows for different activities - pools, exercise, etc. The food was not bad at all, very much enjoyed the Santiago pie. The staff in the restaurant take the plates away quick and that’s nice. Now, upon arrival the receptionist were extremely rude, ignoring our questions about the room - whether it was quiet and if there is a kettle. She told me the hotel is fully booked and I don’t have a choice of rooms (please note that I had asked to be placed in a quiet cluster in my reservation and it was confirmed). I asked for a kettle and she refused me because I don’t have a baby. After 10 min of arguing about why I need a kettle (for medicine), she did me a huge favour and allowed me to have a kettle in the room. Not a fantastic start. We went to the room (about 10 min walk from reception) and felt a super strong sewage smell. Honestly, my husband thought that someone had just used the toilet for number 2. I called reception where they pretended that it is the first time they hear about it. No options to change the room. In the morning we were continuously woken up by screaming babies, children and parents from 7:00am. I went to reception to complain about the noise, hoping they would have a room coming up available on this day. Sadly, they didn’t care and informed me that this is a ‘family hotel’, as if I have never been to one before. (I have been and it has been 100 times more quiet due to better insulation, reservations, etc). The next day we hoped to be moved and they showed me the only available room in the entire hotel. Now, I’m not exaggerating when I say, this room looked like a storage room where the staff maybe hung out from time to time as it smelled super strong of cigarettes and had parts of broken chairs, etc. I refused it and accepted that I will not have a lie in on this vacation. On one of the mornings, there was even a lawn mower before 9:00am. At this point I just started laughing. Unfortunately, you can’t really have an early night either, as there is loud music from the bar and theatre until 12:00 or 12:30. The noise is constant. The staff have golf cars and drive very fast on the tiny pathways and I was nearly ran over one morning on the way to breakfast. I also saw a small child nearly getting hit at the same place. It is going to happen one day, and I am sure it has happened before. The sun beds are so old and uncomfortable, and broken but don’t worry they are not enough and squeezed soooo closely together. I went to ask what activities are available to book from the hotel and I was pointed to a wall where I can read myself. As I said, extra rude staff.

Went here in September, have visited the island for many years but have never been to Jandia. The hotel is superb, lovely friendly staff, really clean, loads of meal choices even if you're fussy like me!! On one day they had a singer on the bridge that crosses one of the pools and waiter's in the pool with a floating bar handing out cocktails. There are activities on during the day, also Magic radio playing music which was nice, a gym, sports pool for the serious swimmers, tennis courts and an archery area with instructor. At night there are shows in the theatre some nights and entertainment in the bar area, if you want a quiet night there is also an indoor lounge with bar and snacks. Would highly recommend this hotel, my only negative is the distance from the airport but it was worth the longer transfer.

Easy flight from Manchester. Transfer in about 45mins. Room was perfectly adequate. Exercise programme is awesome. Ari, the cycling coach, was extremely precise in his teaching which was great. Buffet was well stocked and fresh. The staff work so hard and are very professional. A delight of a holiday! Thank you.