TUI MAGIC LIFE Fuerteventura

It's quite easy to review the Tui Magic , it is simply wonderful. The all inclusive is the best I've been to , no wrist bands ! Proper glasses for your drinks, ( except by the pool) wich is huge , with loads of sunbeds ! There is a adults only section also if you so wish. And i want to say how fantastic the staff are ,bar staff, cleaners,catering all of them are so friendly polite and professional, brilliant. The hotel is spotlessly clean , it has a focus on fitness and well being and the facilities are amazing. If you aren't into that sort of thing it's also a great place to relax. There is access down to the beautiful sandy beach , we walked along it most days stopping for a beer at the small beach bar. The entertainment team are great , shows most nights and carrying on late in the Plaza bar great fun . The food is great , massive selection, every night , and snack food available all day. We loved it , and will definitely go back , several couples we spoke to have been back multiple times. To some up , Tui have got it right here . Thank you to the whole team for a great week.

I booked this holiday to arrive on my wife’s birthday. She’s also pregnant at this stage. Tui’s flight was late leading us to arriving at the resort an hour late. I had originally arranged a special meal and informed the hotel that we are vegetarian and don’t eat fish. To which we were assured that there would be plenty selection. The staff member that checked us in told us that our booking was at 11.30PM. We were hungry so we ventured out around 9.30/10pm to find out if this could be moved earlier as my wife was hungry. We went to the resturant, none of the staff understood English. I had to find someone to translate to them and they had no idea about the booking. We had to come back and forth to reception (it’s a big resort and a bit of a walk) to clarify. We were told the last resturant shuts 11.30. They run a small buffet at one of the resturants - all unlabelled food. Only vegetarian thing was potatoes and fruit. Everything else was either fish or meat. I explained the situation to the staff at the reception if there was anything they could arrange as my wife’s pregnant. Even though her birthday had been ruined my main concern was getting her nourishment because she was hungry. The staff was not helpful at all and were very rude. A staff member called Roberto [-] and two of his female staff were very hostile. To be honest we did not expect this from tui. It’s turned out to be a holiday from hell. Probably one of the worst holiday experiences. The fact that the staff take no ownership of their mistakes & the fact that they wrote down the wrong time. The only time the staff looked concerned was when I called tui helpline and started giving details. The lady on the phone was shocked too and said they can’t do anything until guest services arrived. After check in we had to go find our own room in a maze of a resort. Definitely rubbish customer service. I think I’m just shocked at the staff were not prepared to make a few calls to see if anything as simple as a cheese sandwich could be put together so a pregnant woman wouldn’t go bed hungry (after paying the amount we had for this holiday). The blame was put on us about the tui flight was late. After complaining and noting their names etc.. we were finally given cheese sandwiches.(pic) Birthday ruined and questioning the staffs’ morals. Not great at all, absolutely appalling and shocking. I expected much better from a quality star resort. Do not recommend most especially if anyone has dietary requirements.

What can I say hotel great staff fantastic great location beach 10 minutes walk fantastic beach yes it can be windy you can walk along the front to the working harbour 30 minutes walk has steps and the steps into the harbour are not easy there are a cafe and restaurant the fish is fresh and the staff are friendly I found a lot of locals eat their so it must be good plenty of walking options water sports all within 20 minutes plenty of shopping for the girls ,also local supermarket very nice resort