ABOUT THE HOTEL
- Official Rating
- Rooms: 144
This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.
Things you'll love
- Infinity pool suites available
- Gourmet restaurants
- Excellent kids’ facilities
- 25km to Playa del Carmen
- 17km to Mayakoba championship golf course
- View Location
Fly Long Haul With TUI
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary meals accompanied by your choice of wine
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
A la Carte
Luxury hotels from around the world
- First Class hotels
- International brands and boutique properties
- Private taxi transfers
- 20kg luggage allowance with TUI
- Free Select Your Seat service with TUI
FOOD & DRINK
- Evening Meal
24-hour room service. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
FacilitiesView all facilities
This luxurious retreat, one of Karisma’s signature Naay spas, includes a sauna and steam room. The menu includes a full beauty salon service and an indulgent list of treatments – from couples’ massages and chocolate therapies, to classics like body wraps, facials and pedicures.
Sling cocktail bar and lounge
This cocktail bar and lounge has sea views, smart décor and flatscreen TVs showing music videos.
Swell swim-up bar and lounge
This swim-up bar is stocked with premium-label beers and spirits, but also serves virgin cocktails and infused waters. And the team manning it know a thing or two about cocktail making – tell them the flavours you like and they’ll make you a drink to match. Swell has in-water tables and chairs, plus in-water bar stools, as well as poolside waiters serving drinks directly to loungers.
Exceptional Butler Service
Setting the bar high
Things To DoView all things to do
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Items marked with * incur extra charges which are payable locally