TRS Yucatan Hotel

I've finally got round to writing this review. My wife and I had our honeymoon here at the end of October. For a while it looked like we may not get to visit after Thomas Cook disappeared but luckily a family member managed to help us to re-book. So where to start? The People, from check-in to Check-out every single member of staff gave us amazing service. The Ladies and Gents on Reception, the bar staff, the servers, cleaning staff and the butlers, all absolutely fabulous. A special mention for our Butlers Erick and Paola, they made everything so easy, ordering carts, booking restaurants and even correcting my awful Spanish!! Next up, the restaurants, we were in block 66 which was right by Helios and the Infinity pool, We used helios every day for breakfast. Every member of the team went out of their way to make sure we had everything we wanted but i have to single out Gabriel who really did make us feel special. From Latte art to petals on the table. We tried all of the TRS restaurants and were massively impressed by all of them, El Gaucho was my firm favourite followed by the italian. We also tried some of the other restaurants, the Japanese we loved, The Thai not so much, the Brazilian wasn't great, it really didn't live up to expectations, Also tried poseidon, i could take it or leave it. The room service was fantastic for those times that i just didn't want to move from the room. We spent a lot of our time out by the infinity pool which was nice and relaxed, great service from the bar teams and the servers around the pool. We also tried some activities, archery and shooting, fantastic demonstrations from the team there too. The cleaning and replenishment team were also fantastic, our room was always cleaned to a high standard and every product we ever wanted re-filling was done with no problem. This honestly was the best honeymoon we could have imagined and we would like to thank everyone for going above and beyond for us. Given the opportunity we will definitely look to come back.

We took a chance and stayed at a new place and loved it. Great suite, excellent food and terrific service. Really recommend. A big shout out to some of our great service people.... At Helios, Martha was always on top of our needs and remembered our preferences from the day before. We kept seeing people hug her goodbye when they left and we found out why. So sweet and caring. And also at Jorge was great and very responsive. Really recommend the Chic Cabaret where the show, food and service were excellent (Manuel and Francisco really hustled and we never had a low wine glass!). Our butler Ricardo was fabulous. He made great restaurant recommendations, took care of all of our needs and was always so pleasant. And we got lucky at checkout when Steve came to pick us up and drag all of our luggage down from the third floor. He took care of getting our taxi and kept us company while waiting for it. He is so wonderful and a great representative for TRS

We stayed for 1 week in this resort in a suite. Positive: - nice large rooms. However a nice lounger on the balcony would be nice - quite OK beach, however also erosion occurred here and see improvement points. - FOOD! This is truly really good for an all inclusive hotel - Drinks, wide selection of good drinks To improve: - smell in the suits. It has a moldy smell. - beach! On the website it states there is an exclusive beach. However this is only a VERY small area and during out stay at 0830am all beds were already "reserved" also there is NO exclusive beach bar and as all the other palladium hotel guests also order there the lines are long. Funny enough people of the other palladium hotels also used the TRS "exclusive" area another weren't sent away?? Other hotels we have been to in mexico have truly reserved areas and they ensure availability. The beach is nice but with all those large resorts on it there.are.simply not enough loungers.. very bad!! -Pool: we haven't managed to sit around the pool as loungers/cabanas are already " reserved " at 0730! Bit strange for a hotel that tries to be upscale to allow this. Especially as people dont or hardly us their loungers. We were informed that they take towels away after 30min but this hasn't been enforced at all! Would we go back? NO, especially due to the fact that you would expect exclusivity / availability on the beach and around the pool. The complex is too big for the pool + beach... next time we go back to a smaller sized exclusive resort. It's a pity as the food here is just sublime!