Grand Bahia Principe Coba

If you are in SanKan or Akumel also Tulum resort, stop by the Golden lobby bar and see bartender IVAN, HE IS ONE OF THE BEST BARTENDERS there, great service as well as all the other amenities in this wonderful resort.Food choices a plenty, could never go hungry. Would recommend the new restauraunt Masua as one of the best a la cartes.

My room safe was broken into by hotel staff and sub director "Edorado Sousa" at front desk at that time handled the situation very poorly, did not offer any support or acknowledged that it was wrong or offered any compensation of any kind, refused to even call the cops. My friends with their family was visiting for spring break/ 3rd week of march so i decided to join them for 4 days. i was staying alone in my room, on 2nd last day of my stay when i returned from the beach , my room key was not working, i went to the front desk and i was informed by a supervisor "Angela" that my room safe was broken into by hotel staff and she would take me to my room to show me what has taken place. reason i got from hotel staff was very bizarre, they told me that some guest called the front desk and told them that there room safe was still locked with a lock, may be by last occupant and they need some one to come into the room and open the safe so they can use it. so hotel staff went into my room, broke into my safe !!! this made no sense to me, if the other guest is not in the room, hotel staff just go into any ones room and break into the safe ? my belongings were all over the room, clearly some one was staying in that room and if the guest is not present in the room, you go ahead and break the safe ? this was a very bizarre explanation, to top it all, sub director spoke very rudely to me and his explanation was that it was just a mistake as if tis happens all the time and it is very normal and happens all the time. i was shocked and felt very unsafe in this hotel after my meeting with this sub director. he Offered no words of support, showed no kindness or understanding to what i was feeling or going thru. he was extremely rude, offered no compensation to what i have lost or to make things right and show some degree of customer care. i asked to call the cops and file a official complaint, for that too he told me do it urself , we dont call cops. it was 9 pm on wed night, he took full advantage of my situation there as i was alone and knew that i will not to go police station at 9pm by myself. this is really shameful that how this hotel management treats their customer. next day when i was checking out i informed them that i am missing $200 from my safe, they asked me if i had taken the money out from ATM which is located in their lobby otherwise there is no proof. you break into my room safe and i have to prove that i have lost money and my sleep. i would not go back to this hotel or any sister hotels in any country. i will also warn every friend, family member, any acquaintance not to ever take vacation in any hotel owned by this chain. this kind of incident leaves you feeling very nervous, unsafe or ever trusting that your belongings are safe in the room or the safe and you dont feel safe staying there . i couldn't sleep all night and couldn't wait to check out next day. i have been to many other resorts in cancun/ riviera maya area and this is the 1st time when hotel management was so incapable of taking care of issues such as this and treated their customer so rudely.

My family and I visited this beautiful resort April 5th-12th. 1st trip to Mexico 2nd to a Bahia property When booking we asked to be on high floor, king bed and close to the other family we were traveling with. Check in was pleasantly fast and easy, although our room was not ready we grabbed a quick bite to eat checked back in and were off to our room. All requests made were granted with the added bonus of being centralized to the lobby, buffet and a path way away to a pool. Our room was large and clean with a comfortable bed, fully stocked fridge and bathroom amenities. My son said the bed (seating couch) was very comfy and had no trouble getting a good nights rest. Throughout the week our maid kept our room clean and well stocked. The complex is as many have said large but well cared for and beautiful, you will always see people working. There is a trolly system always going around (never waited more than 3-5 min) The pools are busy and we found it hard to find a seat with shade which meant we had to join in on the towel game. Getting up at 6am just to ensure relief from the hot sun sucked as there are signs posted (no reservations aloud) but not once did we see this enforced. We only made it over to the family pool once during our visit as we found it to be way over crowded but we did find it more lively and offered way more entertainment than the pool we chose to stay at. Hibiscus? Pool bar was ran with only one waiter which made for some very long wait times but given the amount of people at any given time he did a great job. The Beach is definitely in my opinion nothing to write home about and we only visited once during our stay which lasted less than an hour. Getting a sun bed mid afternoon was easy but the amount of seaweed washing up was a big factor for leaving. No fault at all of the resorts or the workers who worked tirelessly to clean it up. Food was plentiful no matter where you ate the food was fantastic full of flavour and choices. You will never go hungry :) All workers we had encountered were welcoming, pleasant and carried positive attitudes. We set aside a fair amount every trip just for tips and this was the first resort we have been to where tipping was truly optional. Not once did we feel pressure to tip which we still did but was a nice change to receive the same level of service if we didn’t. We went into town 5th ave, via public transit for 40 pesos per person each way. Had a great time and felt safe would do it again without a second thought. Nightly entertainment only watched Michael Jackson. The effects are great show was good but again nothing to write home about and I would say I’ve seen better in Cuba. They have singers by the lobby/buffet before the nightly shows and after which is nice to enjoy while sipping on a drink. Not once were we approached to attend the “time share” breakfast although we did receive a note in our room about a “gift” Did not redeem threw it away and that was it for the week. Wonderful if you ask me as we have traveled to some that non stop harass you about attending the pitch I am horrible at names but I would like to mention the 2 I remember *Luis in the buffet, this man was pleasant,kind and never stopped moving. Luis always made sure your glass was full and you were enjoying your meal. *Victor the bellboy very kind and talked to us about Mexico and it’s history we enjoyed our interaction with him. We checked out Tulum but didn’t use any restaurants or swam in the pools as we felt Coba suited us just fine and had everything we were looking for All in all this would have to be the best trip we have had and worth every penny which we feel we got a very good price. We will return maybe for longer or try another resort in the complex