Hideaway at Royalton Riviera Cancun

Our first holiday together and it was fantastic.  The resort is beautiful, clean, nicely located.  This includes the rooms, restaurants, pools and beach everything is spotless and just fantastic.  The staff is super friendly, helpful, trustworthy and grateful.  All Inclusive here is really all-inclusive. you can drink and eat the whole day and if you want something special or whatever its possible! there are some employees who may be put in the spotlight because they are just great.  Henry (pool bar) makes the best cocktails  Glendy (beach bar) always cheerful and sweet  Carlos (Dorado restaurant)  Roberto (waiter in several restaurants)  There was one downside ... Mr. Hilario... he comes across as a lovely man and he claims to be the manager / chef.  He would give us a romantic dinner with a bottle of our choice (sounds great) He would compose a menu, a romantic setting and according to Hilario it would be unforgettable experience. So we choose a bottle and we were very excited for the romantic dinner that was promised.  Conclusion, you only pay for a bottle of wine and dinner is nothing different from the regular a la carte restaurants. No romantic dinner at all! Its just a trick to let you pay for a bottle. He's just a crafty salesman so do not buy something from him!!!

We stayed at Hideaway Punta Cana last year and were offered a room upgrade to honeymoon suite. It was fantastic. Saw our butler constantly. He always made sure we had “surprises” in our room of our favorite items. We had the Presidential Suite which we reserved ahead of time. We weren’t offered any upgrades though we did pay extra for room selection. During our stay we were surprised to find we only had turndown service two out of six days. Drinks were not replenished daily nor were the snacks. Had to ask for espresso and the condiments several times during our stay. Our butler, though he was very nice, we rarely saw him. I’d we didn’t run into him in the hallway or me looking for him, nothing would have happened. In Punta Caña our butler escorted us to the restaurants so we wouldn’t have to wait in line since we had reservations. The private beach was beautiful but I noticed several non Diamond Club people in our area so there was no seating. We weren’t offered drinks poolside or beachside and we were in the Diamond Club Hideaway pool amazing beach area. Punta Caña has specialty drinks every half hour served wherever you were, be it in the pool or on your lounger. And they also didn’t replenish certain alcohols daily. We only visited a few of the restaurants as we were disappointed in the Tex Mex and opted to stay with ones we knew were good. Several of the restaurants didn’t have main course offerings either which was a huge disappointment. One meal we upgraded to purchasing the lobster ($100) which was fine but it was a menu item “not available” This years planning we automatically wanted the Presidential Suite Diamond Club expecting the same service. We were so disappointed. We stayed we are planning to visit all of the Hideaway properties around the world but now feel that we won’t be getting the same service as before. I reached out to the property several times before posting this and have had no response.