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    Ocean Riviera Paradise

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

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    Based on 9698 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    This beachfront hotel boasts stylish junior suites, ten restaurants and a great pool scene.

    This place has a prime beach postcode – a couple of palms are the only thing standing between you and the ocean. Plus, it’s just 10 minutes’ drive to Playa del Carmen, with its shop and bar-packed 5th Avenue.

    Junior suites will come as standard, and you can pick from one in the family area, adults-only area or by the beach. Alternatively, go all-out with a Privilege suite, and you’ll be treated to extras like a welcome gift, 24-hour room service, and a private beach area with Balinese beds.

    • Rooms: 974

    Things you'll love

    • 10 restaurants and 11 bars
    • Beachfront setting
    • Family and adults-only areas

    Location

    • Beachfront
    • 10 minutes from Playa del Carmen
    • 50 minutes from Cancun
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Properties for families through to adults
    • High-quality hotels around the world
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • 4 outdoor pools

      There are four good-sized outdoor pools. One lies between the beach and the hotel, and is lined by lots of sunloungers and parasols.

    • Pez Vela Restaurant

      This place is set on the beach it serves a variety of grilled Caribbean dishes form the à la carte menu.

    • Mini kids' club

      There are activities for 4-12 year olds. They've got a playground, as well as board games and shows.

    Rooms

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    • Junior Suite Daisy Section, Balcony or Terrace

      These junior suites are in the Daisy section and are good for families with children.

    • Privilege Junior Suite with Balcony/Terrace with Private Whi

      The privilege junior suites are in an exclusive section with plenty of luxury touches. You'll have 24-hour room service, concierge and butler service, shoe cleaning, laundry and ironing services*, reservations at the Despacio Spa Centre, and private check-in at the Privilege reception. You'll also have access to exclusive areas like the Privilege Lounge and VIP beach area with beach towels. The Privilege Lounge offers à la carte breakfasts, premium drinks, a Daisy welcome pack for the children, plus books and DVDs.

    Justin Tega
    23 Jan , 2020 justinsS2389JF
    We just want to say how fabulous this resort is. The food and drink quality is exceptional. The restaurant Pez Vela has the best waiter. His name is Fabricio and he went out of his way to teach us Spanish and just be personable with us. Thank you Fabricio!!!!!! We have friends coming in March. We will recommend d this resort to others. Justin Tega Canada Inuvik North West Territories
    Great Vacation - would definitely go here again!
    23 Jan , 2020 KristyRLM
    Great resort, excellent staff, excellent attention to detail and care of the vacationers. The facilities are well maintained and cared for. Lots of lush tropical areas within and around the resort with monkeys and wildlife - feels like you are in a jungle at the edge of the water. Beautiful. The food is good with lots of variety and restaurants. Whether beach or poolside - waiters are there to take beverage orders - Tip them! There are open air musicians every night in the courtyard in front of the main building, or at El Beso pool side. Jazz, Samba, Blues, Rock - each group was excellent. The best performance / food was the Cultural night on Sundays. The whole main area is turned into a Mexican market with buffet, street food, mariachi band and traditional Mexican performers in full regalia. Extremely well done! (Skip the Theatre performances - great choreo and costumes but music is all lip sync - disappointing). Reasonable distance to shopping in Playa del Carmen shopping is a $20 taxi ride each way. Go to 5th avenue open market. Be aware as soon as you get out of your taxi, you are recognized by the resort bracelet - people will say "do you remember me, I was your waiter,... come over here, I'm on my day off and helping my Mom with her store". Be wary. If you are looking for good prices, go to the larger stores. T shirts, Vanilla, Tequila or whatever, they will have the best prices on it. At least, go check prices there first and then go interact with the smaller vendors.
    Amazing!
    23 Jan , 2020 milenaboland, 154996
    We were a group of 22 people travelling over New Year's for my 50th birthday. We had a bit of a rough start at check-in...we booked 2 of the rooms in the Eden, when we arrived they tried to get us to pay more to upgrade to the adults only building El Beso, we said no thanks, we actually paid more to be in the building closer to the beach. At the end of it all, they still gave us 2 rooms in the adult building because there were none available in the Eden... so very shady that they tried to get us to pay more initially. The following day we were moved to the correct building. After this, it was a fantastic week. We travel a lot and I will say there was not much to complain about. Plenty of food choices... Blue Moon and Italian were our best meals. If you want action and entertainment, El Beso pool is the best...foam party, pink party...great!! The dinner and party on New Year's Eve were top notch. Many thanks to Oracio for a being a great entertainer and continuing the karaoke party way past the end time!! All of the staff work very hard ...tip generously!!
    Baby vacation
    23 Jan , 2020 Christian367890
    The vacation was absolutely pleasant. Jorge the chef from SAKURA RESTAURANT was very professional at what he cooked for the group. Zulema and Ezequiel and Monica from the breakfast restaurant were also very pleasant and professional with their duties. Absolutely would come back. Thank you.
    Good in most aspects
    23 Jan , 2020 Sergei69, 297574
    Generally, our impression was very positive apart of only a few points that could be improved (see next section). The best references we could give to quality of the dinners in Italian and services in Mexican Restaurants of this property. The staff of Dive It center was also greatly appreciated by us due to given attention for preparation and execution of our 6 dives with them. Disliked · 1) It would be great to have at least couple changing rooms in the beach area; 2) Our room (as well as some other places in Eden building) had some moldy smell. From our experience of living in warm countries we know it’s difficult to combat the mold, but the level of this property accounts for better sanitary conditions, in our view. 3) we are active tourists, who start the days early, and never stay in the hotel(s) during the day. This lifestyle, virtually, kicked us from possibility to taste the dinner in Sakura restaurant as the reservations could only be made between 11:30 and 16:00, when we were out of the premises to explore attractions of Yucatan. I bet, the people like us would appreciate possibility to book the table in Sakura in early morning hours or evening of previous day.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally