Ocean Maya Royale by H10

I stayed at the Resort November 28th- November 5th 2019. I was booked into the Ocean Coral and Turquesa but ended up at this resort after a mix up at check it. Everything about the experience was way beyond my expectations. I got upgraded to the privilege package and that was incredible. The upgrade was basically top shelf liquor, a couple reserved sections of beach and getting served on the beach. Getting food and drinks delivered while tanning was a luxury. The food mostly met my expectations. The Italian restaurant on the water had a view like no other. The Yookuso restaurant had the best sushi I have ever had. The steakhouse food was meh, pretty greasy compared to the Alberta beef I am used to. We mostly ate at the buffet which never disappointed. The room was so cute and comfortable with an amazing ocean view. The hammock on the balcony was a nice place to enjoy the morning sun. The beach was so well kept with almost no sea weed. Every morning a guy would be working so hard to get the beach loungers and beach in top condition. From check in to walking around the resort everyone I passed smiled and said Hola. Shout out to the entertainment crew at the party pool, Arturo, Rodrigo, Niomi and Inez, you guys were so much fun. The swim up pool bartenders were amazing as well. We were nervous coming to an adult only resort being in our early 20’s but we met a few other young couples and had a blast. I would definitely return to this resort.

Weather - 85 and sunny every day (beach was very clean) Service - very good (never had an issue that they didn’t resolve within minutes) * Carlos did a great job making sure my drink was never empty at the beach area Entertainment - a few shows every night (live music, dancing, fire show, etc) * Daily games at pool & beach volleyball * Rodrigo, Diego, Naomi,and Selza all kept the atmosphere very fun around these activities Rooms - we upgraded to privilege suite (room was very spacious and clean) if you want ocean front do not select the honeymoon suite as it is buried furthest from beach but is very peaceful and quiet Food- Good but not great * 5 restaurants including buffet * Bluemoon, Italian Resturant, and Hibachi are good for dinner * This is only thing that separates this from being a 4.5-5 star resort Privilege Upgrade * This also has a separate area on beach to lay out and a seprerate resturant for breakfast and lunch. Breakfast and lunch are good here because only other option for breakfast is the buffet Overall very nice resort and we enjoyed our stay very much!

The hotel is great: beautiful location, nice and well maintained gardens and nice swimming pools. The animals which are living in the garden are cool to look at. The staff is very friendly and the food offering with all different restaurants was superb. Hardly can remember any hotel which had such a broad choice. What we did not like was the kind of guest that this hotel attracts. Having booked an All-Inclusive resort (which we typically dont do), we of course knew that people would make full use of the corresponding offering. But the degree to which this was done, was a bit shocking for us: there is a 24h food offering but as a normal person, you would be more than OK with having your three or maybe four meals a day. However, we often saw people ordering food even into their rooms at night...resulting in half full plates being returned the next morning. At least 50% of the guests are heavy overweight, eating abnormous amounts of unhealthy food at all occasions. This is everyone's individual choice and not my business of course but when those people get wasted every afternoon and are noisy every evening and night (every night we had people shouting around, throwing doors and having loud sex because they were drunk), it does also negatively affect your own stay. It might be difficult for the hotel to get control over this but enforcing some of their own established rules would certainly be a start: they are asking people not to reserve sunbeds but, in fact at 08:30 it is impossible to get a sunbed at the swimming pools because loads of people are going there early morning to put their towels. Why does the hotel not act as stated and remove all of those towels??? Same goes for the dress code in the evening: they ask to dress elegant casual (i.e. long trousers for men) but more than half of all guys wear shorts...without any consequence. It is the hotel's choice to do whatever they want but please do not lay out such rules if you do not enforce them afterwards. Overall: great hotel with little to improve except for it its client structure. It caters mainly to Americans who are used to consume, consume, consume and have entertainment all day long with little respect to others who are searching for some relaxation and quietness. Yes, we maybe should have known better upfront given the promoted animation program but in the end, this was not what we had expected from an Adults Only hotel. Room hint: avoid blocks 6 and 7 since this is at the outskirt of the resort and the pathways behind the buildings are used all evening long by their staff as race tracks for their motorized vehicles.