Cancun Bay Resort

There were things i loved about this hotel and things i didn't love but if i got hung up on the bad things it would of ruined my holiday. First thing the hotel was small which i loved because it wasn't overcrowded and it felt like sometimes we were the only ones in the resort. The food was really good and was aimed towards Mexican guests which i loved even more because i hate eating English food on holiday, i want to eat what the locals eat. The service from the serving staff was top notch and we never wanted for anything, they would know what we wanted and got it before we left our seats. The room was good and the air con was a life saver i don't think i could of coped without it. The pools and the private beach were small but again that wasn't an issue i felt very comfy and didn't have the feeling of overcrowding and being looked upon. No air con in the hotel only in the dinning area so this was a killer for me, it's all open plan so the bar is in the open, going to your rooms are in the open but this is something which i had no control over. The biggest issue i had was the lady on the check in desk she was very abrasive. We had just got off a 10 hour flight and then the journey to the hotel and we were made to feel like we were back in school when we checked in with the little sheet of paper she went through of the rules of the hotel. You would be fined if you do this, fined if you lost this and so and so on, i really did feel like where the hell have i booked into. This is something you just don't need when you get off the plane she could of easily said it in a different tone and way. My first impression of the hotel wasn't a good one but i just had to get past it or i would of ruined my holiday. Other than that i was a nice little hotel maybe the wrong end of the hotel zone but we had a nice little break and caught some sun.

Staff were amazingly friendly and attentive. Food was geared towards Mexican/Cuban guests, we found some of the food rather unusual. Italian restaurant was a nice change. We found breakfast unusual however the staff were more than happy for us to request fried eggs when we asked. We had a great time but we’re not impressed with the seagulls constantly flying around the pool and beach with guests encouraging them by feeding them. Think the hotel should state that guests should not feed the birds that would have been a great improvement to our relaxation. We made use of The little red bus service which was fabulous value at 50p per trip and there were loads of them constantly riding up and down the strip,