Hideaway at Royalton Negril

We have stayed in Rolayton hotels before (Cancun and Punta Cana) and with the expectations of those hotels, this one was a bit of a let down. The rooms are nice. The jacuzzi in the room is a real plus. The first room we stayed in had 2 twin beds and a couple of faults: toilet door didn't close, the wood of the door frame was chipped and the room wasn't clean. After 1 night we changed to a room with a king bed, which was clean. We did talk to other people that stayed in the Hideway that had booked a room with jacuzzi but didn't get one, so not all rooms are similar. There is no real beach. There are little beaches, but if you like the beach, this is not the hotel for you. If you like watersports: you can go kayakking, zayacking, paddleboarding and snorkling for free. Which is a nice plus. With Royalton we are used to having great buffet food. This wasn't really the case here. There weren't a lot of options at the buffet. Breakfast was ok. The staff at the buffet was so slow, if you order a drink you have to wait forever. Also little annoyances: at breakfast, at the yoghurt station, there are plates. You have to get a bowl at the other end of the buffet. The same at the fruit drink station, you have to get a glass somewhere else. Everyday it was like this. Lunch was well planned. At the pool there was a bbq everyday. Also there is a foodtruck and a snack point at the big Royalton pool. You could also go to restaurants ofcourse. We had dinner at the buffet 2 times, which was not much. We had dinner at the steakhouse, which was good. The Italion place was just really bad, pizza's weren't cooked and pasta was bad as well, so we left. The last night we ate at the ocean point restaurant(I don't reamember the name I hope that's it) and that was just really good. Go eat there! The poolbar was fine, but there was no service while you were laying at the pool. You had to get your drinks yourself. Maybe once a day someone would come by and ask you if you wanted something to drink. Which we are not used to in Royalton and resorts in general. The pool is small, but okay for us, since it wasn't busy during our stay. There's no smoking at the pool bar, but this doesn't stop people from smoking there. The staff does nothing about this. I don't mind smoking, I do mind smoking while people are in the pool and the ashes get in the water. The gym is nice. We did not use the spa. The spa is really expensive. And so are the excursions, but that's Jamaica, all excursions were expensive, not just the ones that you could book in this hotel. Overall we had a nice stay. However, we chose to stay in this hotel because our good experiences in Royalton in the past. Royalton Negril does not compare to the Royalton hotels we stayed at previously. It was just a big let down.

We traveled to many places and sunny destinations, stayed at different resorts but at Royalton everything was made possible.....we stayed at the adult section Hideaway but truly enjoyed the beach diamond club section on the family side . Beautiful place and amazing people, great food and drinks, a big thank you to Patrick outstanding customer service, our butlers Theon and Anthony they treat us like royalty and made us feel like family . Tracey-Ann was the most amazing cabana waitress there is ,she never missed a beet always there for us she truly proved herself through hard work and great customer service ! We were a large group 6 couples but somehow they made it all possible for us , favourite restaurant was Ocean Point and Zen . Beach is beautiful ,clear water Rooms are very clean and modern Great food Good entertainment We would highly recommend this resort to anyone !