Hideaway at Royalton Negril

Sorry review us late ! We absolutely loved it here , staff , food , scenery and rooms beyond my expectations! We stayed in the adults only , friends stayed in area where you have a butler , they loved it ! Butler they had was a female , Dorrett , she was fabulous!! One of the reasons we will most likely return ! The only reason I gave it four stars , was the entertainment at night was hardly evident, been to many other all-inclusive in Negril , Couples, Rui , all outstanding entertainment not here, the hotel has to improve on that . Also really don’t like the tub right when you walk in , very unusual .

Choose the Royalton for my wedding and vacation spot. First impressions were great. We had the penthouse diamond with the butler. The butler met us upon arrival and took us to the room and showed us around the room. The room: The room was great at first glance except for the bathroom in the bedroom was designed by a person that had no business designing anything. The put the door to the toilet to open in. When you open the door there was a 1in space between the toilet and the edge of the door. So there was no room to get into the toilet with out clinging to the back of the toilet to close the door. We also had an ant infestation. My wife was getting bit. We complained to management and they changed our room. But guess what. the room they changed us too was not clean and was just as infected with ants as the first. The outdoor Jacuzzi was dirty and had a bottle of what look to be urine on the deck. Management sent housekeeping to clean the room thoroughly and spay the room. Question. why didn't they do that in the first place?.. with all of the room changing we lost a day of activities. Management did nothing to compensate us for the inconvenience. The food: The food was great at the buffet. We went to the Hunter steakhouse to try the food due to it being the location of our wedding dinner. This place was horrible. The food was cold and the service was even worse. The server knocked over my wife drink as she was trying to put some soup done. No apology at all. All she said was she was glad she did not spill the soup on her. Then she disappeared. We just left with worry of what will the wedding dinner be like. The Zen restaurant was AWESOME. The best hibachi grill I have ever been too. The food and the entertainment was beyond great. The kept every engaged during the dinner. Room service was not the greatest but came in handy when wanting something to nibble on. The staff Majority of the staff was awesome. With the exception of a couple. There were a couple of lazy waitresses. The sad part is that they rely on tips. so how will you get a good tip for poor service. All of the bartenders were great. Housekeeping was topnotch when needed. Now for our butler, he was great whenever we saw him. We had planned on making the Royalton our anniversary location but after we received no compensation for our troubles we are not going to give them anymore of our money, We did not even get a credit for the couples massage. The wedding. The wedding was spectacular. Everything was on point by the wedding planner. She made my wife's dream wedding come true. The dinner at Hunter Steakhouse went without any issues worth mentioning. The wedding package was great but the price for getting the pictures taken outside of the ones that come with the package were way over priced. They wanted $20 per image. lol the pics were not that great. $20 x 137 pics. ummm no way in hell. They should have given them to us for free due to all the issues we had. but that is ok. Cause they will never see me again and I cant even recommend them to friends that are looking to do what we did. Royalton you lost mine and anyone I know business.