Hideaway at Royalton Negril

Seems the staff aren't bothered unless you're diamond club. We paid extra to be upgraded to hideaway to find that we were treated like second class citizens. We had several complaints and when raised to staff we were ignored every time. When we finally got to speak with a guest services manager named Maxine we were wasting yet more time. She was simply not willing to rectify our disappointment in the holiday. We actually overheard another guest who was complaining about something a lot less material a few days after and she was given a free dining experience as well as a massage - surprise surprise it turned out she was diamond club. We had 3 powercurs in 1 week and during these powercuts we had no emergency or back up lighting and was unable to shower or do anything. This happened whilst we were getting ready to go out for our meals on the night time - the hotel didn't let us know what was happening or even apologise. The water was also completely off in the hotel for a couple of nights meaning smelly toilets throughout the hotel. We were also turned away from a restaurant due to not being diamond club despite the restaurant being 70% empty and there being no queue. The beach areas are amazing however and snorkelling is a must, so many fish and sea creatures. Ladies that came and offered us drinks on the beach were really lovely and hard working and the rooms were lovely and clean and very modern. Room service was also amazing and the lady that rang to check the orders was very helpful and polite. Just a shame that our memories are negative of this place now, since we travel all the time and were eager to try all the royaltons, definitely won't be after this experience.

We stayed at the hideaway for a friends wedding. I would not recommend choosing this property. We did not have a bad experience, staff were wonderful and the property is pretty. However with all of the resorts in Jamaica it would be easy to find one that offers a better overall experience. First, the ride to the hotel. It’s far. And if you arrive in the afternoon traffic can get bad. It took us about 2 hrs to arrive. We enjoyed talking with our driver and seeing the beautiful countryside but be prepared for a long ride. We booked at the adults only side (hideaway) because it wasn’t much more expensive and thought it would be nice to be in a quieter area if we wanted to get away to ourselves. If you are looking for a true adults only I would avoid staying here. The hotel is linked to the regular royalton and you end up spending most of your time there so it defeats the purpose. You share the same buffet and most of the daily activities happen on the other side of the resort which is quite a walk. The resort gives you a bracelet that can open your door and identifies that you belong there. It’s a little fancier than I’ve seen at other resorts but we had trouble getting it to stay on. Unfortunately we lost them during a water sport activity. The charge to replace them is $50 per person! I thought this was very unfortunate and should be more clearly stated when you check in. Not the best customer service. We were also disappointed by the lack of activities and entertainment at night. We are a fairly young crowd and were disappointed to find that after 11 the resort gets very quiet. You might find a couple people at the sports club but otherwise there was not much going on. We could hear a lot of music and activity going on at night at the property next to us. We thought the food, rooms and amenities were on par with most other resorts. My only complaint about the room was that at 9 am we could hear construction that was fairly loud. I sleep with ear plugs so it was fine but might be uncomfortable to others. Beach was ok. Again you need to go to the other side of the property to enjoy the larger of the beaches. The water was very calm and clear most days. But if you are looking for the typical white beaches and waves don’t stay here. It’s bay water and doesn’t get very deep. Lastly, if you are looking to obtain marijuana, it is extremely easy on the property. Even saw a security guard helping a guest roll a spliff. On multiple occasions I saw guests smoking at the pools and while walking around. Just make sure to haggle a little if you do purchase any. We enjoyed our time with friends and family at the wedding and nothing above that I mentioned made our time less memorable. However in the future I think I would choose to stay elsewhere.