Riu Palace Bavaro

I booked 14 nights through TUI. Holiday was / is from 26 August 2019 to 9 September 2019. First hint of issues were the transfer, after a 9 hr flight we had to wait on a coach for over an hour in the airport before the transfer left. All our cases had been pulled from the belt and we spent untold time shifting through to find all of ours. 10 in our family group. On arrival a porter from the hotel slid my case and damaged it throwing it to the floor. I was less than impressed with my first impression. Then inside the desk clerk was trying to book several families in at the same time and gave no personal service until I said stop I want one on one please. The room was a VIP junior suite. Well... mini bar fridge was empty for two days despite asking for a fill. The walls in the room were poor with limiting paint from what seems to be water damage. Bath has damaged ceramic inside the mirror on the wall is hanging tilted noticeably and is clearly very old and shows delaminates all over it. The draws and units were damaged through age and use badly. The tub on the wall was tilted badly and the wall bracket broken. The TV reception was like watching TV in 1959 The reception was that bad. I reported the TV issue on day one day to a technician arrived to check what the issue was and told me the TV signal was poor across the whole of the hotel which I need to be in accurate as I had been in other rooms where the TV reception was good I mention this to the technician who said oh well it is what it is and pay no attention to repairing the damaged wall bracket so I am left with the TV tilted with no reception. I reported the TV issue on day one day to a technician arrived to check what the issue was and told me the TV signal was poor across the whole of the hotel which I need to be in accurate as I had been in other rooms where the TV reception was good I mentioned this to the technician who said oh well it is what it is I’ve paid no attention to repairing the damaged wall bracket so I am left with the TV tilted with no reception. I was here for my sisters wedding and I was to walk her down the aisle myself and others all have matching waistcoats however the day before which is today as I write this report I have looked for my waistcoat and it has been stolen from the room upon reporting this to reception and customer service I was asked am I sure I packed it I find it very insulting housekeeping came looked around the room and said again am I sure I packed it I went back to customer services who said they have checked and it is not in los property Overall I feel very let down and disappointed with the service and the overall finish of this suppose it five story Palace hotel photos don’t do the room justice for how poor it actually is. Also when ordering a drink they feel they must overfill with alcohol all your drinks I even asked for just Coke and was told no I must have alcohol not what I expect. All this in the first week I have seven more nights to go I feel I would rather be back in the UK and have wasted £3500 of my hard and cash

What an outstanding establishment, right when I walked into the doors of the establishment it was absolutely breathtaking. Being greeted from a very nice gentlemen tat the bar who offered me an exceptional drink. The restaurants were absolutely incredible and the food was worth dying for. The pools were great and the ocean with the scenery was incredible. Would love to go back again.

Food was great, the entertainment/club (coco bongo) was spectacular it was multiple live preferences. They have 24 hour room service which was convenient and the hotel property it was clean open space and well maintained