TUI MAGIC LIFE Kalawy

We stayed in this hotel in December and had such a good time that we returned again in June. The rooms are spacious and kept very clean. The mini fridge is re stocked with water and soft drinks daily. The grounds are beautiful and well tended. The staff are all friendly, helpful and can't do enough for you. There is a varied activity schedule so you make your holiday as active or relaxing as you wish. If you download the TUI Magic Life App, it tells you what is going on at any time of the day which is very useful. You can also book the Al A Carte resturants and certain daytime activities through the App. The food in the main resturant was amazing. There is so much choice and everything tastes delicious. Also, the ingredients in the dishes are labelled, which is helpful if you have a food intolerance or are vegan etc. We tried three of the four Al a Carte resturants and had a lovely time in each. The evening entertainment programme is also very good. The swimming pool areas are kept spotless and we always managed to find empty sunbeds around at least one of the pools, no matter what time of the day. There were snacks served at the poolbars during the day. The beach was nice, the sea is warm and there are a lots of fishes around the coral reef. I have only two minor gripes about the holiday. One: They only serve locally produced alcohol. The vodka, whiskey and rum etc all taste pretty much the same as each other. It would be good if they could introduce some international brands. Two: The shops are expensive and If you show even the slightest interest in a product (because you want to be polite) the salesman become quite pushy to get the sale, to the point that you can agree to buy something you don't want. I actually avoided walking past the shop area for the last two days of my trip because of this. Overall, we had a wonderful time at this hotel and will definitely be returning some time in the near future.

Hi, and welcome to my review of The TUI magic life Kalawy Resort in Egypt, I am currently staying here on a 14 day break, day 6 and counting. Firstly, on our arrival there was very limited information given to where things were located ie the main restaurant just that it’s at this time. Now go and find it.. not helpful when most guests arrive at midnight! The rooms are standard at best a tv, with one bbc news channel for Uk visitors, but plenty for other countries, not that we are here to spend our time in our room it’s (12009) by the way. The shower is pretty good, unless your children are starting to burn a little because it’s either full hose on or not ! But still a great shower for grown ups. Beds are like bricks, the fact I’m writing this at 3.50 am should tell you how hard it can be to sleep especially with the aircon on, it’s very loud, but again a god send to walk into a nice chilled room after a day by the pool, ironing we all like to dress nicely for dinner but there’s no iron, and if you do want anything ironed you have to pay to send it to laundry ! Not very 5* is it, sadly it only gets worse.. pools are nice and clean and there are lots of activities to join in with if you wish, in fact there’s a big program near the pools which is more than the hotel tells you when you arrive, glad to help ! There is also food served at each bar, sandwiches, pizzas, at some ! Fries, and burgers, sadly the chef likes to cook in batches so they are often reheated but not to a hot food standard so be careful what you eat, regarding food, the main restaurant is pretty amazing, there is so much choice every day, and to me always has been a good quality so a well done to the head chef who has over 100 chefs to over see. Sadly after visiting one al a carte, it lets it all down, flies biting you, cockroaches jumping around the floor, and sadly the food is so poor you probably won’t want to eat it, except the chocolate mousse that was actually quite nice, but stay away from the lamb ! Now the bar, the drinks are awful to say the least, there are no known international branded drinks apart from Heineken beer, which I actually think is brewed locally ! So be prepared for syrups, cheap imitations and mocktails ! You can get a sparkling Rosé but only in the main bar, which again is pretty baffling for a so called 5* hotel. The staff are pretty ok if you’re ok with them, respect goes both ways, and if you engage they will engage in return, my only real negative experience is with the lobby bar floor manager, he’s a bit of a numpty ! And needs to learn from his more friendly staff how to engage and be friendly towards guests, I know he has a job to do, but come on chill out ! One last thing to mention is the shops you have to go through them to see the shows and they do try and pounce on you a little so just try and blank it out and get through as quickly as possible, sadly once you’re through the live shows can be a let down, last night it was Michael Jackson, I mean it really was because I think all they did was mime through the whole show to his songs with fake mics, ! Sad really I mean how much would it cost to bring a singer in for the night to actually Sing ! To be factual there was one member of the team who did actually sing a few solos so well done you ! So I guess this is my review for this not so 5* hotel, I guess it does depend on what you expect for a 5* hotel, but sadly I’ve got much more for much less, it’s the little things we notice and the little things that let it down, like irons in the rooms, nice drinks, good food, a nice bed, sadly like many hotels this one has become complacent and isn’t striving to do better, so sadly it will only get worse.