TUI MAGIC LIFE Kalawy

We have been to many CML hotels, and love the CML Sharm, since we can not go there we decided that we would go to this hotel, we actually went there in February for my birthday and had a good time, food and drink was great. The only bad thing was the langue barrier between us and mostly all the staff! But we did feel like they tried their hardest to learn. We decided that we would return again for my boyfriends birthday and what a mistake that was! Firstly we arrived at the hotel as usual, we had one of them little buses that was awful! When we arrived they said that the food would be put on for us in about 1hr time so this gave us time to shower and unpack, No!!! The hotel staff loss our luggage! They said that we have them the incorrect room number and we had to wait 3hrs for this to be found! I was not very happy! Then we found that our safe would not work we called reception and they come and fix this for us after persuading that we could not wait until the morning! Then to top it off NO HOT water! At this point it was well pass 1am so I decided to have a cold shower and report this in the morning, we went down there at 9 and reported the cold water, then went and. Spent the day down the beach, come back wanting nothing more than a hot shower and still NO HOT water!!! I was fuming! I went back to reception and after finding someone that does speak English they agreed that they would move us rooms. The new room was fine and a lot more room. Al a cart was not worth it this time. We walked out of one due to smoking! Like a lot of other reviews we also asked for on smoking area but was seated with smokers! Buffet room food was nice, always found something to eat, big let down was the coffee guy, we knew that he avoided us and would serve everyone else then come to our table 5 minuets later. So rude! We done some of then activities which was fun, however it’s not so much fun when your the only English there and feel by the other guest that they don’t want you there. I too go very Ill on my last day, I had to go and buy tablets that cost me £20, I have been back for 1 week now and am still very ill! I am waiting for my results to come back from my GP to advise me what the bug was. Would I return, 100% NOT!!! Mostly all the staff was rude and made us feel like we was not welcome.

We have just spent a week at this fabulous resort. I am puzzled by the poor reviews on here as we experienced none of those things. The transfer from the airport took just over an hour as we dropped a couple off at a hotel on the way. Not an issue as we were comfortable an air-conditioned coach and the journey seemed much quicker. The TUI staff were very helpful and gave us lots of information once we arrived. We didn't go on any excursions as we were only away for a week but they do look great and you book once you're there. The hotel is very luxurious. Decorated in an Egyptian style and the gardens surrounding the resort were beautiful. The resort is spotless and the staff work very hard 24 hours a day to keep it this way.. The staff were fantastic! They work so hard and for such long hours too. They were very friendly and we had a bit of banter with them daily. We were friendly and they were friendly back. Unfortunately we did notice that some guests were extremely rude to the staff which was upsetting. The service in the restaurants was 10/10. We had some excellent meals, no-one was sick or had an upset tummy and we tried everything. There was such a huge variety of food and everything was amazing. The A La Carte restaurants were great. Again, the service was amazing and they made you feel really special. We had no issues booking into the restaurants. They ask you to book the day before which we did and we ate at the time we requested. We had so many different types of meat, salad, fish (including lobster, plans, mussels, calamari). The cakes were beautiful and there were so many to choose from. The entertainment was the only thing that we found a bit much. The loud music in the main pool area during the day was at times overwhelming. Not so noticeable from the beach so it didn't bother us too much but I don't think it needed to be so loud. The evening entertainment was geared towards the Germans which is understandable as most of the guests are German. This didn't bother us at all. Tips... I was confused before we went on who to tip and which currency to use as there are so many reviews stating different things on here. I don't understand the logic of tipping in another currency (GBP, Euros, American dollars) and then making the staff save up all of their coins (until a guest will change coins for a note) to then exchange into their own currency. If you're going to tip a pound/euro then why not just tip 25 Egyptian pounds which is the equivalent. We tended to tip someone at the end of the day if they had been serving us drinks whilst at the pool or beach. We tipped the waiting staff at the end of the week - they were ecstatic! And we tipped the cleaners in our room. One thing to mention - there is a machine in the airport and one at the hotel where you can get money exchanged/use your bank card to get Egyptian pounds out. However, the machines DO NOT take the new English £5 and £10 notes!!!! Which also means that staff have then got to save up 20x £1 coins to then get their money exchanged if you tip in GBP. The machine at the airport had also run out of cash so I would get a little money exchanged before you fly or we used our bank card at the hotel to get out 100 Egyptian pounds at a time so that we always had smaller notes to tip. Snorkelling - excellent!!!! So many fish as soon as you get into the way on the coral reef. We saw so many different fish and we didn't have to swim far. Tended to be better at the end of the day once the wind dies down. We went in when the flag was yellow (caution) but it was still calm and you would never get into difficulties. We went for the food and the snorkelling which were both fantastic. Couldn't have asked for a better holiday. And the staff really do make you feel special when you're there. Would definitely return.

AMAZING food (all you can eat lobster, seabass, so much choice, never been anywhere so goo), the reefs were out of this world (giant moray eel, turtle, lion fish, rays, octopus, fantastic!), friendly staff, plenty of room by the pool and loads of options (quiet pool, pool with slides, pool with activities) great beer. On the last day we had to check out before lunch but could spend the whole day by the pool and get washed and changed in a lovely changing room before we left (towels and everything). Cound't fault it! Will be back for our honeymoon! Thank you to all lovely hard working staff.