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Help CentreAndrew Flintham, Managing Director TUI UK and Ireland,
“The announcement from the Prime Minister on 22 February was positive and shows that by working with the travel industry on a risk-based framework our customers will have the opportunity to travel abroad this summer. We will continue to work closely with the government so people can look forward to a well-deserved break away, after what has been a very difficult year for many.
“We know there’s a huge demand to travel, with demand for Greece, Spain and Turkey from July onwards the most booked overnight, with bookings up 500%.
“In line with the UK Government’s latest lockdown announcement, all TUI holidays from England will not operate before 17 May. We will be contacting impacted customers directly, in departure date order, to discuss their options, which will include amending to a later date with an incentive or cancelling and receiving a full refund.
“We know our customers are looking forward to their holidays, so to offer continued flexibility and reassurance, we have extended our free changes policy to the end of June. Those due to travel between 17 May and the end of June can change their booking to a later date fee-free.”
