In line with the Government’s travel restrictions, we’re not currently operating any holidays.
WHEN AND WHERE CAN I GO ON HOLIDAY?
Our handy tool shows you where you can go on holiday with us. You can also see where we expect to be able to take you soon.
Click on a country to find out what your holiday will be like.
- Available now
- Available soon
YOUR QUESTIONS ANSWERED
Following the recent announcement from the UK government, customers travelling from England will be subject to a new traffic light system with ‘green’, ‘amber’ and ‘red’ destinations.
Coronavirus FAQs >
For peace of mind, you’re protected by our Holiday Promise. And, selected bookings are subject to our free changes policy.
Should I allow more time to get through the airport?
With social distancing and enhanced health and safety measures in place, it will take longer than usual to get on board, so please do allow plenty of time.
Will there be temperature checks at the airport?
Different airports will have different measures in place, and some may check your temperature before you fly, or when you arrive at your destination.
How do I check my bags in?
For TUI flights, we’ll be asking you to use self-service bag drops where these are available.
Will the security checks be different?
Expect airport security staff to be using personal protective equipment (PPE). Please be patient if they need to change gloves or other disposable items.
How will I get from the terminal to my aircraft?
For those who need to catch a bus from the terminal to the aircraft, we’ll be making more vehicles available, so that the usual social distancing rules can be applied. We’ll also be ensuring our transfer buses are deep-cleaned between journeys.
How do I check in for my flight?
You can check in for your flight 48 hours before you take off, up to three hours before departure, online or via the TUI app. We will also be asking you to complete a brief health declaration as part of the check-in process and you’ll need to do this before you can download your boarding card. We will have a limited number of check-in desks available at the airport in case you aren’t able to check in online.
Who needs to wear a face mask on the flight?
Everyone over the age of six needs to wear a face mask during their flight, even while sleeping, and you’ll also need to wear one in the airport. Your face mask must cover your nose, mouth and chin – you can wear a face shield, but you’ll need to wear a face mask, too. Different overseas destinations will have different measures in place, but we would advise keeping your mask on until you are advised that you can remove it.
You will need to bring your own masks, and it’s recommended that you change your mask every four hours. We’d recommend you have a supply with you, so you can change them regularly and use them overseas if you need to. Some airports may have masks on sale, but it’s a good idea to be prepared and buy them in advance. If you have a medical condition that means you shouldn’t wear a mask, you won’t need to.
Should I bring hand sanitiser?
There will be plenty of hand sanitiser dispensers in the airport terminal, and we will provide sachets on board TUI flights for use ahead of eating and drinking. However, we’d recommend you have some handy, too. Remember, liquids in your hand luggage must be 100ml or under.
Will my luggage allowance change?
For TUI flights, luggage allowances will remain the same, but do bear in mind there will be fewer airport staff to help and, where possible, bag drops will be self-service.
How much hand luggage can I bring on board?
For TUI flights, you can bring one small piece of hand luggage per person – it should fit under the aircraft seat in front of you. This will ensure minimal contact with other passengers and cabin crew. If you need larger bags for children, or for medical supplies, please get in touch with us before you travel.
Will social distancing be in place on board my flight?
For TUI flights, we will make sure your journey is as contactless is possible and ask everyone to keep a distance where possible. That’s why our crew won’t be able to help you put your luggage in the overhead compartment. Please be aware that the majority of seats in the aircraft will be occupied. We’ll ask you to stay in your seat unless absolutely necessary, keep movement in the aisles to a minimum and avoid queues for the toilet.
Will I be sat next to my family or the other passengers on my booking?
We always try to seat bookings together where possible, however, we can’t guarantee this. To ensure that your party is sat together, you can select your seats through our Flight Extras website up to 90 days before departure.
How will I board my flight?
For TUI flights, we will invite people to board in small groups, possibly by row, and ask you to follow social distancing rules as you make your way through the departure gates. We’ll also encourage you to make a note of your seat numbers, so we can get you seated quickly as soon as you are on board.
What measures have you put in place on planes to reduce the risk of infection?
Before you board your flight, your TUI plane will have been deep-cleaned from nose to tail, with special attention given to the surfaces you will come in to contact with, like seats and tray tables.
All our aircraft are fitted with super-efficient, state-of-the-art ventilation and filtration systems to control air quality and circulate fresh air around the cabin every few minutes. These systems are similar to those you would find in hospital settings and meet the highest standards of clinical hygiene. Absolutely everything we do will be in line with the very latest government and holiday industry expert advice.
We’ll be minimising contact points between you and our crew, who like you, will be wearing face masks at all times. They won’t be able to put luggage in overhead lockers for you, and we’ve increased the availability of contactless payment onboard.
Can I buy food and drink?
A selection of food and drinks will be available on TUI flights and we’ve increased the availability of contactless payment. View our inflight menu.
Can I buy duty free?
Duty-free goods will be available to purchase on applicable flights.
Will I still get meals on my flight?
On our long-haul flights, two complimentary meals and two drinks services are included – the menu can vary depending on the time of day and which airport you’re flying to. Hot drinks will be available with your first meal service.
Can I use the inflight entertainment system?
You’ll have full access to our inflight entertainment system on our long-haul flights.
What can I expect on my long-haul TUI flight?
You’ll get a bottle of water, a blanket and headphones on board. We’re not currently able to offer kids’ activity packs.
I’ve booked Premium – what can I expect?
You’ll be given a bottle of water, a blanket, premium headphones and an amenity kit on board. Two premium complimentary meals and two premium drinks services are included with your flight – the menu can also vary depending on the time of day and which airport you’re flying to. During mealtimes, you can opt for a hot drink in a paper cup with lid. We’re not currently able to offer a welcome drink, menu card or hot towels.
How do I know I will be safe?
We won’t welcome you on board your TUI flight unless we are 100% confident every possible precaution has been taken to keep you and our crew safe and the risk of infection has been minimised.
Our filtration and ventilation systems meet the highest clinical hygiene standards and fresh air is circulated around the cabin every few minutes. We’ll ensure your journey is as contactless as possible and put in place measures to protect you at every stage of your holiday.
Will I be able to use the toilet?
You will be able to use the toilet, but we’ll ask you not to queue in the aisles and our crew will be on hand to help.
How will I get off the aircraft without coming into close contact with other passengers?
We will ask people to disembark row by row and to keep a distance from fellow passengers as they leave the aircraft. It will take longer than usual but we’ll do our best to be as speedy as safely possible.
If you need to take a bus transfer to the airport terminal, you’ll do so in smaller than usual groups.
How do I check in to my hotel?
Where possible we’d encourage you to check in online – many hotels will have apps to allow you to do this and to also book restaurants. Take a look at your hotel’s own website to check if they have an app. So that hotels have enough time to deep-clean all rooms between guests, in some hotels and destinations the check-in time could be at a slightly later time.
On the final day of your holiday, you might find that late check-out rooms are unavailable as a result of increased cleaning measures. This is because the hotel may need more time to clean the rooms to get them ready for new arrivals. If you’ve pre-booked and paid for a late check-out room, your hotel will do their best to provide one for you. If they’re unable to do so, you will be refunded for your late check-out charge.
Will I have my temperature checked before I enter the hotel?
You may be asked to take a temperature check on arrival at the hotel and each time you return to the hotel, but this depends on the destination and the local guidelines that are in place.
Will social distancing be in place within my hotel?
Each hotel will have a slightly different set-up, because the regulations vary from country to country, but there will be some level of social distancing in place. Your hotel will advise you and some may have floor markers and reminders in place.
Will I have a rep in my hotel?
We will be aiming to make your holiday as contactless as possible, and while there will be staff in your destination, we will be encouraging you to make full use of the TUI app, if you can. The TUI app allows you to access all kinds of information and to contact us 24/7 with any specific questions you might have. If you prefer, you can also contact us 24/7 by phone or email.
More information on support while you’re away >
Will my room be cleaned during my stay?
Yes, definitely. But, in some hotels, room cleaning during your stay may be less frequent to reduce unnecessary contact with staff. At some hotels, in-room facilities such as tea and coffee, minibars and room service may be unavailable to reduce unnecessary contact. And, towels may be changed less frequently.
Can I pay for any extras in my hotel by cash?
Some hotels may still accept cash payments, but be prepared for some to accept card payments only. It’s a good idea to take a credit or debit card, like Mastercard and/or Visa, on holiday to pay for anything you need in your destination – make sure your card’s set up with your bank to work abroad before you travel.
I have booked a room that has been specially adapted to my needs – will I still get this room?
Unless we get in touch with you before your holiday, you’ll still be staying in the room type on your holiday confirmation. If you have additional welfare needs, please ensure you contact our welfare team on 0203 4512585 before you travel.
Will there be a buffet?
Whether or not there is a buffet will vary from hotel to hotel. You may now be served by the chefs, rather than serving yourself, and some dishes may be plated up into individual portions.
How will restaurants operate?
There may be fewer tables in hotel restaurants. And, to ensure there’s enough time for everyone to enjoy the food on offer, they may be open for longer. Self-service options could be replaced with table service, and any payments will probably be by card, not cash. Some hotels may ask you to choose a time slot. You may also be required to wear a face mask when you’re not sat at your table. You might also find that there are fewer restaurants open at your hotel – but we’ll let you know of any significant changes before your holiday.
Will the pool be open?
Main hotel pools should be open as usual. You may find there are restrictions on the number of people who can be in the water at any one time.
Expect sunbeds and tables and chairs around the pool to be laid out to enable social distancing.
Some hotels may need to close their indoor pools, saunas, steam rooms and hot tubs due to the difficulties in following appropriate social distancing measures in these areas.
Will the swim-up bars be open?
Some of our hotels come equipped with swim-up bars. Due to social distancing, some hotels may need to close their swim-up bars if they’re unable to restrict the number of people accessing the area.
Do I have to take my own pool towels?
Pool towels will continue to be provided if this is part of the service your hotel offers.
How will sunbeds work?
Social distancing measures will be applied, and there will be fewer sunbeds around the pool and on the beach to meet social distancing and local authority guidelines. They will also be thoroughly disinfected between use. At some hotels, you may be required to reserve sunbeds in advance.
Will the kids’ club be open?
Some kids’ clubs and crèches may be closed and there could be changes to club opening times and numbers, so it’s worth checking before you travel.
What sports will be available?
Some sports will be available at some hotels, but the focus will be on socially distanced games, like tennis.
Will spas and gyms be available?
The availability of spas and range of treatments on offer will vary from hotel to hotel. At some hotels, spas and gyms might not be open or might have restricted opening times. You might also find there are limits on the number of people that can use the facilities at any one time.
Will there be an entertainment programme?
Entertainment will still be on the agenda at many hotels and, where possible, this will take place outdoors.
Will hotel shuttle buses be running?
Hotel shuttle buses to the beach or to town may have reduced capacity, and you may be required to book a seat in advance. Just like on public transport at home, you’ll need to wear a face mask. Unfortunately, in some cases, the hotel shuttle bus service may not be running at all.
What health and safety measures have been put in place in my hotel?
We’ve been working really hard with all of our hotel partners to ensure all the right measures have been put in place to welcome you back safely. Our reps have had special training, too.
We’ll be aiming to minimise contact points throughout your holiday, so you might see some differences in the way restaurants, clubs, entertainment venues and even sunbeds are set up. We’ll be asking you to use contactless payments wherever possible, and, if you can, to use the TUI app to keep in touch with us and to ask us any questions you may have.
You can expect to see hand sanitising stations throughout the hotel, and you might also be asked to wear a face mask in some areas of your hotel in some destinations.
We’ll be going above and beyond our usual, already rigorous, cleaning procedures in all hotel areas. And, of course, bedrooms will be thoroughly deep-cleaned and disinfected from top to bottom between guests.
Some facilities may have been removed from the rooms, for example, tea and coffee making facilities and printed information. To allow for social distancing, you may also find that fewer people can use the lifts at any one time.
Will the same social distancing rules be in place when I arrive at my destination?
Different destinations may have different measures in place, but we’d recommend you stick to the usual social distancing guidelines as you make your way through the airport and collect your luggage.
Will there be reps to meet me when I get through arrivals?
Where possible, there will be reps to greet you off our TUI flights, but we will also keep in contact and update you frequently via the TUI app. We’d encourage you to use the TUI app to keep up to date and look out for information like hotel transfer details – it’s a great way to keep in touch with us. We also have our 24/7 rep service, where you can contact us by phone or email.
More information on support while you’re away >
What happens if I fail a temperature check on arrival at my destination?
Should you be stopped on arrival at your destination, please ask a member of your party to flag this to the TUI team at the airport and they will assist you. If you’re unable to do this in person, you can also call our 24/7 rep service on +44 3333 365 147.
Will there be any changes to the way I get to my hotel?
Like our aircraft, all our transfer buses will have increased hygiene measures in place.
Will I be able to travel beyond my hotel?
Absolutely. You’ll need to follow any relevant local guidelines while out and about in your destination. We won’t take you to places where restrictions will significantly impact your holiday, or your enjoyment.
Will I be able to book excursions?
You can book excursions at gotui.com or by using the TUI app, either before you travel or once you’re in your destination. You can also contact us 24/7 by phone or email to book your excursions.
We’ve thoroughly assessed all of our excursions, to make sure all the relevant measures have been put in place to keep you safe and to comply with local regulations.
If you do book in resort, ideally you should pay by card. Some itineraries may be amended to comply with local guidelines, and we recommend you bring hand sanitiser along.
Do I need to wear a face mask around the resort?
Regulations vary depending on the destination. You may need to wear a mask when you’re out and about and on public transport. We recommend that you bring enough face masks for your entire holiday, just in case.