Jumeirah Zabeel Saray

I don’t normally write reviews but wanted to as 1. The hotel is amazing and 2. I struggled to find info on whether to travel to Dubai in August especially with young children because of the heat. Read a lot of things online saying it would be too hot, yes it was 42 degrees whilst there but it was not unbearable and the children were fine, in and out of water, very catered for in Dubai with the heat. I recently returned from 6 nights at the hotel with my 2 young children aged 6 and 4. I was worried about travelling to Dubai with children as told it was too hot, yes it was hot but the children were absolutely fine, in and out of the water, didn’t get burnt. We didn’t really travel around, I think it would be too hot to walk about outside, so trips etc. We didn’t bother with mall, that’s all air conditioned but I’ve seen them before. I would definitely say anyone thinking about going to Dubai in August (when you can get really good deals because of the weather and it being so hot) do it! It’s luxury and they really do cater for the warm weather. The hotel had complimentary bottles of water all around hotel, and ice lollies, fans, buzzers at the table by sun lounger if need anything etc so it’s really not unbearable. The hotel was amazing, I initially booked Atlantis but changed to Jumeirah Saray because the kids club was free to use (the holiday had cost a lot already and In Atlantis there is a charge for kids club of like £40 per child a day so was just an added cost I didn’t want to have to pay ) and as I travelled by myself with my two children I knew I wouldn’t venture out from hotel much so wanted to make sure they would be able to visit the club if got bored of playing in water etc. The kids club was one of the best things about the hotel, my children loved it, they had lots of activities, really friendly staff, cinema showings daily in the cinema with popcorn etc, and it was right next to Childrens pool so I sat around there so they could come in and out of the club and pool area. The staff went above and beyond and even made a little card and gave them some balloons when they left, and added touch that I thought was so lovely. Kids pool area was great, two shallow pools and a little water park/slide bit which kids loved. Was several lifeguards around it so felt really safe. We only went to the big pool a couple of times, again that was also great, it is an infinity onto sea which was beautiful, it’s also quite big so never felt crowded in the water. They have life jackets etc for kids which meant I didn’t needed to bring their arm bands floats etc. Also closes quite late around 8pm so we was able to do a couple of nighttime swims which the kids loved. Room was amazing. Very friendly check in, we arrived around 10am and wasn’t due to check in till 3pm. Hotel offered us breakfast whilst we waited, and our room was ready by about 11am which I really didn’t expect. Room was lovely, very big size with seating area, balcony with sea views and a huge marble bath the biggest We’d ever seen! Breakfast was brilliant, so much choice. Fresh fruit and juice area, continental, cold meats/salads, Asian, about 4 cake and pastry areas, so many jams spreads, a hot breakfast area (bacon, beans, sausages etc) and an egg area which the chefs made omelettes, scrambled, fried etc. I had poached eggs everyday, with some salmon from the meats/salad etc aswell as Nutella pancakes/waffles most mornings!! Restaurants we tried the Lebanese, Turkish, Imperium and also the rib room which is a really nice restaurant, great for a special occasion and very popular (people travel to the hotel for the rib room restaurant). We ate most days for lunch either round the pool or at the plaj restaurant which did a lovely Caesar salad, pizzas and kids sandwich. I also did a couple of deliveries to hotel, McDonald and and pizza was easy to do and paid cash on delivery to reception as the kids were tired some evenings and didn’t want to eat out. Didn’t try the spa but had a look round and looked lovely. Went to the gym a few times and there was lots of equipment. Went on the beach a few times as hotel is literally on it so few steps to it, lots of sun loungers, sand was not to hot to walk on, water was so warm. You get free access into wide wadi waterpark when staying at the hotel. We went once, didn’t make the first complimentary shuttle bus there which left at 9am, and didn’t want to eat for the second one which was like midday so we just got a cab, it was cheap only like £10. Waterpark was great, it was very busy though and hard to find a sunbed but a great day out. It’s really worth while staying in a hotel that offers access to water park as it’s expensive to go, for me and the 2 children would have cost about £150 if we’d had to pay to go in. In summary the hotel is brilliant, great for kids and adults. It is very luxurious, staff are friends and so helpful. I would definitely recommend and am even thinking of going back next year. Thank you so much Jumeriah Zabeel Saray

We were very disappointed with our stay here, A number of reasons I need to eat gluten free upon arrival they had nothing prepared for me so my wife had something to eat on her own, I had to wait for 30 minutes until something was prepared for me so we ate separately. We were celebrating our wedding anniversary we went to the spa to spend sometime together, we were told the areas were separated for male and female but they did have a couples area but if you want to go in the couples area you have to pay a premium but if separate it is free. Why should I pay a premium to spend time with my wife. We had a meal during our stay in the Amala Indian restaurant the staff serving us were very rude to us, I would not recommend this restaurant at all. The other restaurants were okay and some staff were very helpful indeed. Then on checking out I asked for a checking out invoice I was told this would be emailed to me after two days since leaving I have still not received this checking out invoice yet, but have received three surveys to fill out since leaving. Very poor indeed.

Excellent, very welcoming, caring, cleanliness and excellence and I wish you success from the bottom of my heart. اتمنى ان ازوركم في القريب ومن احب وانا من الداعمين لكم والشاكرين وهذا لاينسى ولايستغرب منكم