SLS Las Vegas Hotel and Casino

If you plan on relaxing and sleeping in good luck, construction outside your window everyday at 6 am. It’s criminal to book you without warning you about that. Our kids at least let us sleep in until 7 am at home, it’s like sleeping with someone who doesn’t tell you they have an STD until afterwards. Screw this place.

We are staying for a business trip. Booked on Expedia a hotel + flight package. After checking in we noticed a really strong chemical and fragrant smell. Thought the room may had just been cleaned. But woke up to the strong odor and had a headache in the am. Asked to change rooms, manager said they would hold the new room for us because we had meetings to attend all day. When we arrived back to the hotel the room was given away to someone else and they had a downgraded room with a parking lot view. I asked what happened to our room the receptionist with attitude and no patience whatsoever she responded with "this is your room, and if you don't like it then u need to stay in your current room!" I then asked to speak with a manager and he stated "there are no other king size beds in the whole entire hotel! This is your only option!" So we downgraded to 2 queens. After checking in our new room I called to see how many rooms were available, king bed, no smoking. Operator stated "several rooms available, you'll have no problem. Why they lied to me, I don't know. But I will never stay hear again. Too many amazing options for the same price point with much better customer service. Very disappointing from an SLS establishment.