Mandalay Bay Resort and Spa

Amazing first time experience, we were lost because of the size of the place, but every staff member we asked helped us with ease. Everything was tidy inside our room and well organized. Everything was spotless and clean.

They have slowly started declining with their customer service. I feel I am an inconvenience when I visit now. I'll be staying at a different MGM property now. Sad because this use to be my favorite spot. Now it's away from the action on the strip and bad service.

Mandalay takes "all for us, none for you" very seriously. They were bought out by MGM who went public and are trying to cash in on every aspect. Hotel rooms are decent for the price. But that's it. Parking is added at $15 per day (even for guests staying there...valet is $24 per day). We booked a room that came with 2 breakfast/lunch buffets per day but they conveniently have the buffet ending at 2:30, and check-in at 3pm so they tell you it is for the next day and check-out day. No problem... but when you get to check out day, the rule is for the arrival day, not checkout day (surprise...they lied...intentional or ignorance? Does it matter now?), The room has coffee, but they don't tell you it's $12 for a styrofoam cup and a pod for the maker. I called down to check luckily, but that is not just price gauging... It is outrageous! In room refrigerator, but if you want to use it, they want $50 a day. If you touch anything in there, you buy it. They ask you not to wash your towels to conserve water, yet try to sell you a styrofoam cup for your coffee. Conserve? Ha! No... please save us money on having to hire people to run this hotel. Oh, sure, let me hop right in there and help you gauge all of your customers. Go down to the casino, and neither the tables nor the machines have enough bar help. We saw 4 walk by, tried to stop them and they said, "I'll tell your server." and walked away. Did they? Don't know... server never showed up. Mandalay used to have service for the customers. Have stayed here many times. But this time, just awful service. They received the last penny they will ever get from me. Will try other MGM properties in the future, but will definitely use caution on their claims. If they tell you a buffet is good for the day of check out, get it in writing... in fact, get everything in writing. It appears MGM is run by lawyers and shysters (one who uses unscrupulous, fraudulent, or deceptive methods in business). A defense of "Other hotels do it" or "Standard practice" is not legitimate. You set your own standards. But at Mandalay, it seems they are leading the race to the bottom with other casinos on the strip.