Ramada Plaza by Wyndham Bangkok Menam Riverside

Positive: After years staying in the Sukhumvit area, we decided to stay by the river in this hotel. We booked a suite on the executive floor and if you want to stay there, I would recommend this, even though the suites are a bit outdated. Furniture looks like from the 80ies, but still okay. Room was spacious and well equipped with everything needed. Good thing with staying at Executive floor: they serve breakfast on this floor so you don't have to eat downstairs with the hundrets of buss passengers, that arrive each day. They also serve free drinks and caked through tea time as well as free food, drinks and cocktails through the cocktail hour. Staff was very helpful and nice. Hotel is big and ha a nice pool area, gym etc. Overall we liked our stay, except for one letdown (see negative). wanted to stay there again (also due to the many street food stalls, massage parlors and night market close by), but the unpleasant check out made me re-think this decision. Taxi boat (every 30 minutes to/from BTS station) as well as Tuktuk service to shopping mall worked excellent Negative: Staying in room 1108 we always had a horrible stench in the bathroom in the mornings. Especially one day this stench was so heavy I woke up and almost puked. It was gone during the day and I don't know if they can do anything against it, but it was unpleasant. But the killer was: they charged 250 baht for a broken room card at check out. Not having used this card at all (we had two), I was very surprised. I had never every been charged anything for a broken or lost room card EVER! Having spent a couple of hundred Euro for 4 nights in the Executive floor, this was a big let down- It's not about the money, but about the principle/service. And as we checked out 16 hours earlier than booked (flight), they also saved the money on two breakfasts... Just saying. So this was a big disappointment which lead to the decision not to stay there again. I am normally not the guy complaining, but this was simply a let down. May be narrow minded, but that's what they are as well. Too bad.... So when you receive your keys, check them if they are broken!!! or you have to pay for them... :-(

First ever stay in a Ramada. It’s been good. Here for 4 days at start of a Thai tour and a pleasant introduction to the country. Réception was warm & courteous on arrival. Due to the early arrival of BA London flight they kindly allowed us to check in 2 ahead of normal. They showed us a near by large lounge with complimentary water, coffee, juices and nibbles and the WiFi while we waited for the room to be made ready. The room itself is large, comfortable, especially the king bed. Nice bedding and very good sleep as a result. Bathroom good. Bedroom good. Decent mini bar. Room size very good. Everything you’d expect from a 4/5 * hotel. Breakfast generally good. Big selection. Some days everything was nice and hot some days less. However part of the problem is guests lifting the lids on chaffing dishes and then walking away without closing them. But not sure if the dishes are well heated anyway. Today the baked beans were really hot, yesterday Luke warm. Eggs to order are good at the grill as you will get them fresh and hot. Bean to cup coffee on the terrace good as well as the traditional Cons coffee spout and serve. Two days out of three run out of grilled tomatoes. That’s pretty basic. One day they replaced with sauteed mixed peppers which were excellent. Other days nothing. My partner always like to have hot food like me so asked the chef to microwave his plate of food. Chef understood in the end. My one suggestion to the restaurant and hotel management is put a couple of simple easy to use microwaves front of house so that customers can do this themselves without asking staff. Being UK we like our food piping hot. I do understand other countries and cultures don’t like that so much, but to me it’s important from a pleasure point of view plus food safety. Hot = safer to eat. Lovely swimming pool, nice bar and lounge areas. Room service and housekeeping staff good & friendly and helpful. Yes, this hotel is possibly a little bit dated in some respects but overall still a very good hotel at a good price. I would stay again. I think they are about to do some refurbishments. Definitely ask/ pay for river view rooms as the views the other side are less desirable.