Hotel RH Princesa

Returned Thursday 7/11/19 Three adults stayed 1week at Princessa. Absolutely worst holiday we’ve ever experienced. Three days into holiday my wife struck down with severe sickness and diarrhoea, followed by myself early Monday morning, then my son Monday evening. My wife so ill she was admitted to hospital in Benidorm last Wednesday. On return to UK has visited own GP who sent her straight into hospital again. She is still very ill. My son has been unable to return to work and I am also still suffering the effects. Hotel reception and Jet2 reps. all gave same stock answer “ there is a bug in Benidorm it’s airborne “ All I believe very well practiced, but we have been on other hotels reviews and there are no other reports of sickness in Benidorm. We have stayed many many times in the other RH hotels, Royal Hotel Victoria Hotel without any problems. Hotel reception said no one else had reported a problem but now have read other reviews and when leaving we were told by a person we met in the lift that there had been other guests with exactly the same illness the week before our visit. Total denials probably due to past false claims but now pendulum has swung too much the other way and legitimate illnesses are now being totally denied and covered up by all concerned. Food in this hotel too cold and under cooked. Even porridge cold at 8-00am !! Never a problem at Royal or Victoria. We never left our rooms for the remainder of the week and feel we have totally wasted £1635 cost of holiday plus £60 spent on medication and £150 insurance excess. Just to top our terrible holiday off our Jet2 flight home was over 4 hours late. Not pleasant when all three of us still suffering. We shall certainly never return to Benidorm ever again.

I have stayed in many hotels in Benidorm and this was my first time at the Princesa. I don’t think I would return. It was ok, I thought my room could have been cleaner and I wasn’t overly enamoured with the food but it was ok for what we paid. Service at the bar is ridiculous, I only bought 2 drinks there as I had to stand so long and this seemed to be a problem for everyone. I ended up ill mid way through my stay. I am never sick (as in throwing up), now reading other reviews there could be a possibility it was the virus that seems to be making its way around!

Returned home yesterday after one weeks stay. Arrived Saturday lunchtime very ill by Monday afternoon with chronic sickness and dysentery, very worrying and scary time, problem still ongoing. We spent €50 on medication had to have antibiotics in the end. Hotel overall is adequate but cooking station needs improvement, both chicken and Turkey very pink, liver served with blood, food not kept hot enough. Hand gel at restaurant needs resiting, needs to to be placed on doorway entrance and staff should advise customers to use since no one seems to. Sickness has been hotel over recent weeks its mentioned in many previous reviews, managers reply seems to be an airborne virus?. We holiday on average three times a year, we have NEVER EVER been I'll anywhere like this. I would not return to this hotel.