Crown Paradise Club Cancun

This was our 4th time coming back to this resort and there will be 5th for sure.Need to mention, that we are not time share owners and returning by choice Kids: This is heavily family oriented hotel. My kids love it and there is always lots for them to do. Great kids club with tons of activities if your kid doesn't want to enjoy their pools. My kids were doing craft, making pizza, cookies, face painting, balloon games, etc. Having nightly entertainment for kids is awesome. It is great to know that you can sign your kid for their nightly show, drop them off and have nice time away with your significant one. Kids paradise staff work restlessly from early morning to late night. Kudos to Alfonso for keeping it great for all these years. Morning fun would start with walk to feed iguanas, make sure you don't miss it as it is early, at 9am. Then it was zip-lining and wall climbing. Make sure your kids have runners, not sandals. Saw few frustrated parents about that. Common people, rules are rules, respect them. We were upgraded to the room with bunk beds. It was comfy, great and having third bed slide in under the bunk is very helpful, when you worry that your kids might fall from rough play. Room was great, bathroom was excellent with lots of counter space. Cleaner was good. Air conditioner was good. All rooms are ocean front, so no need to worry about that. I try to get rooms on lower floors to be able walk the stairs instead of waiting for elevator. This time we were on 2nd floor and I liked it this way Food: If you stick to buffet only, you will be disappointing. Food in there is very meh with excellent service though. We sticked to the servants that were serving us previous years, Miguel, Rubicel and Yanelli, was so nice to have you there again. If you have dinners at restaurants, you will be happy. We LOVE French restaurant. We were going there every other night (thanks GOD to kids club at night as it is Adult Only place). Food there is top notch, same as service, staff there are exceptional, very professional. Steak house is also good. When I had steak at both restaurants, I always chose medium-rare. Never had any problems. Beach is great, very clean. Two lifeguards Roberto and Miguel are really professional, kept all swimmers safe, even when they weren't happy about it. It is rough sea and people need to understand that it doesn't take much to be dragged by undercurrent. Beach bar very busy. Busier then the one by the pool, but staff are work hard to serve drinks fast Pool entertainment is great. Try to engage people to activities. Charlie, Emanuel, Antonio, Alfred, Elias, Angel, Tony are all very fun and easy to talk to We spent many nights at adult only bar playing pool. Aracelli, the server, gave us hug every time we came in there and was so happy to see us back, always asked about kids, how we feel. She is so lovely. Suggestion to management: Do something to little bathroom that Beach people use. It is bad, really bad. Spice up food in the buffet. Every year we return, it is getting worse. We love that there are options for many restaurants and we really don’t mind. But for people that dine only in the buffet, it can be BIG deal, as food is very repetitive and blank. Bring more stuff to the beach area, sometimes it took 20 min to get drinks and line up was really big. Overall, we will be back, as we like the atmosphere there and kids love it too.

We stayed here a week. The service was AMAZING!!!! I had the most help from Eyra in concierge. She was always so helpful about suggestions for activities and even making dinner reservations for us off property. She’s truly an asset to the resort. Alexis in the buffet restaurant was also great. Always finding us a table and remembering our drink orders. This is truly remarkable with the amount of people they see daily. Housekeeping was wonderful honoring our special requests. All in all we had a blast, they treated us like family and we plan on returning next New Years🎉😃