Silver Sands Serenity

We stayed here back in October and had booked 4 Rooms. Pros- Good and Comfy Bed, Nice view from Infinity Pool Cons - - Worst Service, Zero Attention to Detail was asked for my Room Number and confirmation if Breakfast was Included on every Single day by Same Person!!! - Shower Head is Half over the Bath Tub and Other Half Outside Bathtub - Had to call Room Service on all 4 Days to fix Bath Tub as Water would not go out - After bit of Rain Water in the Room came from "Closed Window" - Anything you want will be at Added Cost - Asked for Bread and Butter Sandwich at Bazar Restaurant - Was given 2 Cold Breads from Freezer along with Couple of Butter Packs on the Side!!!!! - Never Ever goona recommend this Place to Anyone - Collectively Paid over Rs 100,000 and went in Drain due to worst Possible Service

I now understand why a man can sleep on the pavement out side this hotel After staying in two of the other sunshine hotels on beach road previously for a two week period with no problems ,,,we thought the serenity would be amazing with it rooftop pool and being fairly recently built,, the noise on our landing from doors shutting and people shouting and kids screaming was unbelievable , quiet period from 4am until 7.30am ( no response when calling reception at 2am ) the second night was the same noise until the early hours ,The man sleeping on the street had more peace and serenity then me ,buffet breakfast was basic , No parasols or mattress on sun beds on rooftop , so very uncomfortable and couldn’t spend much time up there ( guy in roof top bar said they was on order for next month 👌) on checkout explained our problems and felt we deserved some money back from the lack of serenity and was treated with such contempt and told we was making up stories and we would not receive a discount under any circumstances ( silver sands you have now lost a loyal customer . So disappointed with your reception man who had no care for our terrible stay with you )

Experience : Front Desk Manager (Tanish Aldanakar) extremely rude , arrogant with no customer ethics. Just value for money Hotel considering location advantages , else its average on service, food, cleanliness, maintenance of property, staff response.