Silver Sands Serenity

Had booked hotel for 3 days for a Family get together. Overall good hotel. Notes on each Dept. 1. Front office - Very bad impression of that Rude lady Miss Tasha. Honestly I have never seen such a Rude behaviour from Front office dept in any other hotel I have ever stayed. Her voice and facial expressions were so bad that we once thought of Booking another hotel that vary time. But had paid 21000/- already which was non refundable so couldn’t do it. 2. Room service was excellent & up to the mark so which made our stay very comfortable. 3. Restaurant- Food was awesome and tasty. Both Indian and English breakfast. 4. Pool area was the best thing, Infinity pool with a sexy view of Arabian sea. 5. Rooms- No ventilation in the bathroom. Leaving the bathroom misty after shower and Smelly after using the loo, which was somewhat irritating. Hotel location was easy to find, with so many nearest Party locations and Other food Points.

worst experience so far very rude and impolite staff specially lady guest manager. 'we don't know sir as we have not stayed in the room' this is her excuse for each and every complaint. we checked out early because of dirty hotel rooms. 1.ac was not working later they had changed our room (staff was already aware about the issue still they had allocated the same room) 2. bed sheets and towels were dirty 3.chair got fungus on it. 4.room toilet was not clean when asked service guy told this stain will not go away. 5.used toiletries were kept in a room. FOR ALL ABOVE COMPLAINTS LADY GUEST MANGERS ANSWER WAS, 'Sir we don't know about the issue as we have not stayed in this room also our previous guest never complained' a big LOL to staff and their service.

Been here a couple of times food is good the staff are lovely and friendly.its a new hotel ,and something is missing I'll try again next season. Once again the staff are excellent,down to the security man,who helped me up the ramp as i was using a walker.