De Alturas Resort Goa

This is the first time that trip advisor rating was misleading. I always book my hotels after checking their rating at trip advisor. Did the same for De Alturas and it was so disappointing. First of all this is not a 4 star property and not a resort. Resort means there are some activities or open spaces, at least a garden. There is nothing in this property. Spa is closed. There is only rooms, one restaurant and pool. Pool size is too small. Restaurant includes bar, so there is no space to sit and relax except your own room. The place has extremely bad mobile connectivity. We had both Vodafone and jio. The wi fi offered is 126 Mbps speed and keeps disconnecting. If you are like us and work emails still pour even if you are on holiday, please DONT go here. You will feel stranded. They refuse to offer hand towels in the room. The only good thing about the place is rooms. They are spacious and modern, even though half charge sockets don't work. I would have been ok if we booked this believing we are going to 2/3 star property. The place is old and needs modernization. Definitely let down as 4 star. Wouldn't book it again or recommend to others. They are way better properties in Goa in this price range

We stayed here in this hotel for 4 nights with two rooms and it was worst ever experience of my life. The place is too dirty, grubby, unhigenic. Rooms are full dirty and as well as bed linen was full of stains, alongwith blood stains on bedsheets, pillow case, duvets. There was no proper amenities in the rooms, no towels, toilet papers, toiletries. Curtains was full of food stains, bathroom was with mosquitos, ants running over the walls, flies was rounding here and there. When i approched reception for my rooms change with no single issues they shown me different rooms with worst standard quality and lack of cleaniness. The staff is soo rude and i called front office in charge to help me out from this, rudely he asked me to cancel the booking if you wanna. What a hospitality shown by him!!!!! It was 10PM and instead of accommodating us in better rooms he replied by this way. And laterly we was accommodated in the dirty rooms for a night with full of mosquios which caused me biting marks over my body. Next day i meet to HK incharge the person in slippers unprofessional, instead of apology he was trying to prove that nothing is happend. Next they they accomodated us to another rooms, rooms was again with flies and full of chemical smell, which was another problem to take breath properly. The staff in Hosekeeping and front office is unprofessional, lack of situation handling techniques,Ungroomed working in slippers, don't know how to react and when to react. The lobby and restaurant itself us full of flies, around the buffet counter and as well as on plates when we was eating. Really disgusting, unhigenic place. The staff in restaurant is nice have sense of humor but they should pay attention towards the guest needs through there eye for detail. Needs a lot of improvement, i don't know how they got 4* classification category. If any of the Govt authorities is reading my review they can directly approach me for more photos, i have more than 50 photos of this dirty hotel . I will never ever comeback to this hotel and even i won't recommend this hotel to anyone to stay here and to waste there money.

The great service by kaushik & Rubi, a yummy food by chef kamal.candle light dinner was nice.only need to HK to be active, HK should keep on round in public area, and most important pool attendance should be there, waited for 45mins for just a pool towel. smooth check in...A great fnb service deal by Mr sudama...will like to come back on this year. room no was 223