What happens to my shore excursion if plans change, or I cancel my holiday?
If your excursion or port of call is cancelled, you’ll receive a full refund automatically. It can take up to 7 to 10 working days for the refund to show in your bank account.
If you cancel your holiday, any pre-booked excursions will also be fully refunded to your original payment method within the same timeframe.
If you miss your excursion or don’t turn up, it’ll be classed as a no-show, so we won’t be able to offer a refund.
More questions about Marella Cruises shore excursions
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Are Marella Cruise excursions suitable for less-mobile passengers and wheelchair users?
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Are there rules, restrictions or important things to know for shore excursions?
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Can I book an e-bike tour with Marella Cruises?
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Can I book more than one excursion in a day?
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Can I still book an excursion, if I am completing a Cruise & Stay package?
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Can parents leave their children onboard while they go on an excursion?
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Do I get a discount if I book my shore excursions pre-departure?
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Do I need to contact anyone when I arrive to confirm my booking?
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How do I pay for shore excursions onboard?
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How do you book shore excursions?
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If I book an excursion online, will I receive an e-ticket or will a ticket be posted to me?
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I’m travelling in a large group – will we all be together on our shore excursion?
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I’ve experienced a technical error loading the Shore Excursion website, what should I do?
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What age counts as a child when booking a shore excursion?
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What if an excursion is full or doesn’t run?
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What if I have dietary requirements on a shore excursion?
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What information is required to book an excursion?
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What should I bring with me on my shore excursion?
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What should I expect on my shore excursion?
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What’s included in a shore excursion?
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When booking an excursion, do I need to provide my passport details?
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Why can’t I see an excursion I know someone else is doing, I’ve done previously, or I saw when browsing?
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