Flying with other airlines

Your questions answered.

More questions answered

Can I request special assistance when flying on another airline?

If you or anyone you're travelling with requires assistance when flying on another airline, we’ll help make the necessary arrangements to ensure you have a smooth flight. Just give us a call on 0203 451 2688.

Other airlines might have different policies regarding seating, what medical or mobility equipment you can bring on their aircrafts, and whether assistance dogs are allowed onboard. We can help you navigate this, or you can visit the airline's website for full details.

For more information on specific airlines, see the relevant airline information below. If your airline is not included, please check the carrier website directly for more information.

How do I choose my seats if I'm not flying with TUI?

If your flights aren't with TUI or are not flying under a TOM or BY flight number, then you'll see see a few little differences to your booking. Instead of using Manage My Booking you'll need to visit the individual airline's website to choose your seats.

You'll find the name of the airline you're travelling with, the airline's booking reference, and their website on your Manage My Booking page, just below your flight details. Once you head to the other airline's website, remember to use their separate booking reference - not your TUI booking reference - to log in.

For SunExpress flights you can manage seat selections by logging on to https://www.sunexpress.com/reservation/ibe/modify?locale=en_US using your TUI booking reference,

Some airlines only let you choose your seat once you've paid in full, your flights have been ticketed and you've checked in, so it's best to do this as early as possible. If you need any extra help please contact us.

*Our partner airlines are Smartlynx, Titan, Air Explore, Avion Express, TUIFly Nordic, EnterAir, Fly4, Freebird, Alabastar and Air Ascend

How do I manage my booking if I'm flying with another airline?

If you're flying with another airline that is not flying under a TOM or BY flight number, submitting your passport Information, check-in options and boarding pass requests, as well as making seat* and luggage selections will be handled and confirmed by the third-party airline and accessible to you only within their booking management system on their website. TUI is not able to display changes to your flights in Manage My Booking.

To log into the airline website you will be asked for your flight reference number. Please note, this is not the same as your TUI booking reference. Your flight reference number will be a 6-digit code (7 digits for Easyjet flights) and can be found on your booking confirmation, e-ticket or in View/Edit a Booking on the TUI website.

Please note: *For Turkish Airlines you will need your ticket number to access manage your booking and for SunExpress you can manage your booking via our special portal https://www.sunexpress.com/reservation/ibe/modify?locale=en_US using your TUI booking reference

I'm flying with Aer Lingus, how do I manage my booking?

For more information on your Aer Lingus flight, please check your booking confirmation email. This is where you’ll find information on how to check in, your luggage allowance, and other details for your flight.

To help identify if you are flying with Aer Lingus, you will see your flight number will start with EI and this can be found on your booking confirmation. 
 

Standard seat pitch on Aer Lingus is 28 inches.

I'm flying with Air Explore, how do I manage my booking?

For TUI flights that Air Explore operate, you can expect to see faces from both them and us throughout the cabin. There’ll be a full TUI service throughout the flight, offered at the level of quality you’d expect on a TUI plane with a full TUI crew.

You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras for your trip in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.

Please be aware that Air Explore's extra space seats are located in the emergency exit rows. To ensure passenger safety, this means they are not permitted for pregnant passengers or children under the age of 12

Standard seat pitch on Air Explore is 29 inches.

I'm flying with Air Malta, how do I manage my booking?

Air Malta offers online check-in for flights departing from London Heathrow and London Gatwick.

You can check-in, add advanced passenger information, download or print your boarding passes or book flight extras for your trip via the Manage section on the Air Malta website Air Malta | The Airline of the Maltese Islands : Air Malta

You will need to enter your Air Malta booking reference (this is your 6-character alpha-numeric TUI flight reference number, NOT your TUI booking reference) and surname[s].

Your flight reference number can be found on your booking confirmation email, e-ticket, on Manage my Booking on the TUI website or on the TUI app.

If you’re unable to check in online, you can check in at the Air Malta check in kiosks at the airport. We recommend doing so between three and six hours before your flight as this must be done before the bag drop closing time.

Seating

Seats can be selected via their flight extras page.

Air Malta do charge a fee for choosing a seat, although you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Baggage

Your baggage allowance will be shown as you go through the booking process or on your customer documents, which are sent to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Air Malta hold baggage allowance and dimensions, see their hand baggage page.

For more information on special baggage allowances, see their special baggage page.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased via the Manage section on the Air Malta website .
 

Meals and trip extras

Air Malta offers a range of meals that can be bought on board. Please note, only card payments are accepted onboard the plane.
 

Travelling with children

For more information about travelling with children on Air Malta, please see their travelling with children page. Here, you can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.
 

Assisted Travel

For more information about Air Malta special assistance, visit their special assistance page. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

I'm flying with Air Mauritius, how do I manage my booking?

Air Mauritius’ online check-in opens 24 hours before your flight departs.

You can check in, add Advance Passenger Information, download or print your boarding passes or book flight extras for your trip directly on the Air Mauritius homepage. 

You’ll need to enter your Air Mauritius booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

You’ll find your flight reference number on your booking confirmation email, e-ticket, and on Manage My Booking on the TUI website or in the TUI app.

If you’re unable to check in online, you can do it at the Air Mauritius check-in kiosks at the airport. Just make sure you do this at least two hours before your flight, as this must be done before the bag drop closing time.

Seating

Seats can be selected from 30 days before your departure date via Manage Bookings on the Air Mauritius website.

Air Mauritius do charge a fee for choosing a seat online, but you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

You can also upgrade your seats by calling us on 0203 451 2688.

Baggage

Your baggage allowance will be shown as you go through the booking process or on the customer documents that we’ll send to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Air Mauritius hold baggage dimensions, see about checked baggage.

To find out about your Air Mauritius hand baggage dimensions, see carry-on baggage.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased via Manage Bookings on the Air Mauritius website.

Meals and trip extras

Air Mauritius offer onboard meals and you can order special meals if you have any dietary requirements.

Travelling with children

For more information about travelling with infants and children on Air Mauritius flights, please see travelling with infants or travelling with children on Air Mauritius. This is where you can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information about Air Mauritius’ reduced mobility support, please see passengers with reduced mobility and other disabilities. This is where you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs. You can also find general information about travelling with a medical conditions.

I'm flying with Albastar, how do I manage my booking?

Online check-in is not available, but you can check in at the AlbaStar desk at the airport. You can provide your Advance Passenger Information at this point, too. Your luggage allowance will be shown on your booking confirmation email. You can manage seat selection or purchase seat upgrades through Manage My Booking on the TUI website or call us on 0203 451 2688. To add additional luggage or sports equipment, you must send your request to ops@fordaviation.com and payment will be made at check in.

Standard seat pitch on Albastar is 28 inches.

I'm flying with Ascend Airways, how do I manage my booking?

If you’re flying on an Ascend Airways plane as part of your TUI holiday, your flight will be operated by our friendly crew. That means you’ll get the usual top-notch service you’d expect if you were flying on one of our smile-sporting planes.

You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras for your trip in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.

Standard seat pitch on Ascend Airways is 29 inches.

I'm flying with Avion Express, how do I manage my booking?

Avion Express flights will have TUI crew onboard and offer full TUI service.

You can check in, add Advance Passenger Information, download or print your boarding passes, or book flight extras for your trip in Manage My Booking on the TUI Website or in the TUI app. Alternatively, you can check in at the TUI check-in desks at the airport.

Standard seat pitch on Avion Express is 28 inches.

I'm flying with BA CityFlyer, how do I manage my booking?

BA CityFlyer flights operate with their own cabin crew but provide an equivalent service to our own. Online check-in is not available, but you can check in at the BA CityFlyer desk at the airport. You can provide your Advance Passenger Information at this point, too.

Your luggage allowance will be shown on your booking confirmation email.

To manage seat selection or purchase seat upgrades call +46 8 12 13 38 60 or, if you’re due to travel in 30 days or less, please visit www.bacityflyercharter.com. You’ll need to have your TUI booking reference to hand.

To add additional luggage or sports equipment, or reserve seating, please contact +46 (0)8 12 13 38 60 from 08:00-12:00 CET, Mon-Fri.

Standard seat pitch on BA CityFlyer is 30 inches.

I'm flying with British Airways, how do I manage my booking?

Check-in

British Airways’ online check-in opens 24 hours before your flight departs.

You can check in, add Advance Passenger Information and download or print your boarding passes for all your flights directly from the British Airways website.

You’ll need to enter your British Airways booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

You’ll find your flight reference number on your booking confirmation email, e-ticket, and on Manage My Booking on the TUI website or in the TUI app.

If you’re unable to check in online, you can do it at the British Airways check-in kiosks at the airport.

Seating

Seats can be selected once your flight has been ticketed – which is usually around 50 days before your departure date – via Manage Bookings on the British Airways website.

British Airways charge a fee for choosing a seat, but you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Please contact us on 0203 451 2688 if you want to upgrade.

Baggage

Your baggage allowance will be shown as you go through the booking process or on the customer documents that we’ll send to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your British Airways baggage allowance, including hold and hand baggage dimensions, see baggage allowance information.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased via Manage Bookings on the British Airways website.

Meals and trip extras

On short-haul economy flights (Euro Traveller), British Airways High Life Café items are available for pre-purchase. A limited range is available to buy onboard and you’ll receive a complimentary bottle of water and a snack.

On long-haul economy flights (World Traveller), you can expect a starter, main and dessert, with a choice of hot, cold, and alcoholic drinks. British Airways also offer mid-flight snacks and a second meal on longer flights.

If you have special dietary requirements, please check the information on how to order special meals.

Travelling with children

For more information about travelling with children on British Airways, please see family travel with British Airways. You can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information about British Airways Special Assistance, please visit their disability assistance web page. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments, and travelling with service dogs.

For general information about medical conditions, pregnancy and bringing medical equipment on board, see medical conditions and pregnancy.

I'm flying with Corendon, how do I manage my booking?

Check-in

Online check-in opens 72 hours before your scheduled flight time and closes five hours before departure. If you don’t check in online, you may need to pay for check-in at the airport.

If you’re flying from London Gatwick or Manchester, you can check in online, add advanced passenger information and download or print your boarding passes for all your flights directly from the Corendon Airlines website.

You’ll need to enter your Corendon Airlines booking code – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

Your flight reference number can be found on your booking confirmation email, on your e-ticket, on Manage my Booking on the TUI website, or on the TUI app.

Online check-in is available depending on the airport you’re flying from and is free for all ticket types. If you don’t check in online, you may need to pay for check-in at the airport. At the airports where online check-in isn’t available, airport check-in is free of charge.

Please be aware, your return airport may offer online check in. For a full list of all Corendon Airlines airports where online check-in is available, please visit the Corendon Airlines website.

Seating

Seats can be selected at any before you check in through Manage Your Flight Booking on the Corendon Airlines website. Please select the Corendon Airlines option on the login form.

Corendon Airlines charge a fee for choosing a seat online. However, you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Baggage

Your baggage allowance will be shown as you go through the booking process, or on your customer documents which are sent to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Corendon Airlines hand baggage dimensions, visit the hand luggage page on their website.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased through the Book and Manage section on the Corendon Airlines website.

Meals and trip extras

Corendon Airlines meals aren’t included in the price of your ticket. To see menus, or to pre-order a meal onboard, visit the additional flight services page on the Corendon Airlines website.

Travelling with children

For more information about children’s baggage allowance on Corendon Airlines, please see the for infants page on the Corendon Airlines website.

Assisted Travel

For more information about Corendon Airlines assistance, visit their special assistance and care webpage. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

I'm flying with easyJet, how do I manage my booking?

Check-in

easyJet online check-in opens from 30 days before your flight and closes two hours before departure.

You can check in, add Advanced Passenger Information and download or print your boarding passes for all your flights directly from the easyJet website. If you’re signed into your easyJet account, you’ll need to sign out.

You’ll need to select the option ‘Find Booking’ and enter your surname[s] and flight reference number. Your flight reference number is a seven-character alpha-numeric code that you’ll find on your booking confirmation email, on your e-ticket, in Manage My Booking on the TUI website, and in the TUI app. You won’t be able to access your easyJet account with your TUI booking reference.

If you’re unable to check in online, you can do it at the easyJet bag drop desks at the airport. However, we recommend doing so at least two hours before your flight, because it must be done before the bag drop closing time.

Seating

Seats can be selected at the time after booking, or at any time before you check-in, through Manage bookings on the easyJet website.

easyJet charge a fee for choosing a seat. However, you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Baggage

Your easyJet baggage allowance will depend on the type of holiday you book.

The allowance will be shown as you go through the booking process, or on the customer documents sent to you after booking.

For standard (23kg) baggage allowance, this allows one bag of up to 23kg per passenger, as well as hand luggage of up to 15 kg 45 x 36 x 20 cm (including any handles or wheels).

Hand luggage only allowance means one bag of up to 15 kg 45 x 36 x 20 cm (including any handles or wheels) and is included in your booking.

Please note – easyJet may change their baggage allowances from time to time, so be sure to check these details on the easyJet website before you travel.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased through Manage bookings on the easyJet website.

Meals and trip extras

Meals and snacks can be purchased onboard. You can also pre-order meals online.

Travelling with children

If you haven't paid to select your seats, the best way to ensure everyone is seated together is to check in as early as possible. You’re more likely to be allocated seating together at this stage. Check-in opens 30 days before departure.

By default, TUI holidays with easyJet flights for infants under the age of two include seating on an adults’ lap. Only an additional baby changing bag is allowed for the infant (max. 45 x 36 x 20 cm). Bassinets are not available on easyJet flights.

Assisted Travel

For more information on special assistance on easyJet flights, please see medicine, medical conditions and equipment.

I'm flying with Emirates, how do I manage my booking?

Check-in

Emirates’ online check-in opens 48 hours before your flight departs.

You can check in, add advanced passenger information and download or print your boarding passes for all your flights directly from the Emirates website.

You’ll need to enter your Emirates booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

Your flight reference number can be found on your booking confirmation email, on your e-ticket, on Manage Your Booking on the TUI website, or on the TUI app.

If you’re unable to check in online, you can check in at the Emirates kiosks at the airport. We recommend checking in three hours before your flight, because this must be completed before the bag drop closing time.

Seating

Seats can be selected once you have purchased your ticket, usually around 35 days before your departure date through Manage Your Booking on the Emirates website.

Emirates do sometimes charge a fee for choosing a seat however, you will be allocated a seat for free at check-in if you would prefer not to pay.

Please contact us on 0203 451 2688 if you wish to upgrade your seat

Baggage

Your baggage allowance will be shown as you go through the booking process or on your customer documents sent to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Emirates hold baggage allowance and dimensions, visit their checked baggage page.

To find out more about your Emirates hand baggage allowance and dimensions, visit their cabin baggage rules page.

For more information on special baggage allowances, visit their unusual baggage and special allowances page.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased through the  Manage my Bookings section on the Emirates website.

Meals and trip extras

Emirates offer a range of meals and snacks. You can find their sample menus online on their economy class dining page.

Check out the information about children’s meals. These can be booked through Manage my Booking on the Emirates website.

If you have special dietary requirements, you can order a special meal up to 48 hours before your flight through Manage your booking. You can also find details about Emirates special meals on their dietary requirements page.

Food allergies

Emirates serve gluten‑friendly and low‑lactose meals, as well as meals to suit other medical conditions.

Emirates can’t guarantee their meals are nut free. They serve nuts on all their flights, either as a meal ingredient or as an accompaniment to drinks. Other passengers may also bring food on board that contains nuts, and traces of nut residue could be passed on to other surfaces of the aircraft as well as through the air conditioning system. 

If you have a nut allergy, we recommend discussing your travel plans with your doctor before you fly and please contact your local Emirates office(opens in the same window).

Travelling with children

For more information about travelling with children on Emirates, visit their travelling with children page. Here, you can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful info to help you prepare for your flight.

Assisted Travel

For more information about Emirates special assistance, visit their travel health page. Here, you can find information about wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

I'm flying with Enter Air, how do I manage my booking?

If your TUI holiday includes flights that are taken care of by Enter Air, the cabin crew will mostly be Enter Air staff. But, there’ll be some TUI faces on board to lend a hand and make sure you receive the level of service you expect from us.

You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras for your trip in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.

Minimum seat pitch on Enter Air is 28 inches.

I'm flying with Fly4 Airlines, how do I manage my booking?

Similar to our relationship with Enter Air, your flights operated by Fly4 Airlines will have a mix of Fly4 and TUI cabin crew, and you can expect the full TUI service at all times – we wouldn’t have it any other way.

You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras for your trip in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.

Standard seat pitch on Fly4 Airlines is 29 inches.

I'm flying with Freebird Airlines, how do I manage my booking?

For more information on your Freebird flight, please check your booking confirmation email. This is where you’ll find information on how to check in, your luggage allowance, and other details for your flight.

Please note: Freebird Airlines only accept cash payments onboard their aircraft.

I'm flying with Go2Sky, how do I manage my booking?

If you’ve booked a TUI package holiday that includes flights with Go2Sky, you’ll notice that the cabin crew on board will mostly be Go2Sky staff. However, there’ll be a few TUI faces on board, who’ll lend a hand and make sure you’re getting the same level of service you’d expect from us.

You’ll also be flying on a Go2Sky plane, complete with a Go2Sky flight crew. But, it’ll be flying with a TOM flight number (which are TUI registered flights).

Since your flight will have a TOM flight number, that means you can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras in Manage My Booking on our website, or through our app. If you’d prefer to check in at the airport, you can also head to one of the TUI check-in desks.

Please be aware that Go2Sky's extra space seats are located in the emergency exit rows. To ensure passenger safety, this means they are not permitted for pregnant passengers or passengers under the age of 18.

Standard seat pitch on Go2Sky is 29 inches.

I'm flying with Ryanair, how do I manage my booking?

Check in

Ryanair check-in opens 24 hours before travel. If you haven’t reserved a seat, it will be allocated at this point. If you’ve reserved a seat, you can check in online up to 60 days before travel.

To check in, you’ll need to create a myRyanair account or log in if you're already signed up. To create an account, click on 'Sign Up' in the top right-hand corner on www.ryanair.com and follow the instructions. Please sign up using your own email address.

Once you’ve created your myRyanair account, click on 'My Bookings' and log in with your email address. Click on 'Can't see your booking?' then enter your six digit reference, which you’ll find on your TUI booking confirmation, alongside the email address 3PFRyanair@tui.co.uk.

Just so you know, if you don’t check in online, you’ll be charged a fee to do it at the airport.

Seating

You can select a seat when you make your booking, or at any time before you check in, through My Bookings on the Ryanair website.

Ryanair charge a fee for choosing a seat. You’ll be allocated a seat for free at check in if you’d prefer not to pay.

Luggage

Your Ryanair luggage allowance will depend on the type of holiday you book.

The allowance will be shown as you go through the booking process, or on the customer documents sent to you after booking.

You’ll be able to take a small bag onboard, which can be a handbag or rucksack with dimensions no larger than 40x20x25cm.

If you’ve chosen to include hold luggage in your booking, each passenger can check in one bag that weighs up to 20kg.

As well as this, you can take a larger bag onboard, weighing up to 10kg. This should measure no more than 55x40x20cm.

There’s no cabin bag allowance for infants aged 8 days to 23 months old. However, a baby bag of up to 5kg that measures no more than 45x35x20cm is allowed free of charge, for babies travelling on an adult's lap.

You can bring two items of carry-on baby equipment for free. This can include a pushchair/ or buggy, car seat, booster seat or travel cot. Please bear in mind that Ryanair may change their luggage allowances from time to time, so make sure you check these details on their website before you travel.

Extra bags, extra weight, special items, or a larger hand luggage allowance can all be purchased through My Bookings on the Ryanair website.

Meals and trip extras

You can buy meals and snacks onboard. You’ll find all the details on what’s available in the Ryanair Inflight magazine.

Assisted Travel

For more information on special assistance on Ryanair flights, please see their Special Assistance FAQs.

I'm flying with SmartLynx Airlines, how do I manage my booking?

SmartLynx flights will have TUI crew onboard and offer full TUI service.

You can check in, add Advance Passenger Information, download or print your boarding passes, or book flight extras for your trip in Manage My Booking on the TUI Website or in the TUI app. Alternatively, you can check in at the TUI check-in desks at the airport.

Standard seat pitch on Smartlynx Airlines is 29 inches.

I'm flying with SunExpress, how do I manage my booking?

Check in is available between 36 hours and 3.5 hours before departure. 

Check-in is free of charge if you complete online, for each sector of your flight. Alternatively, Airport Check-In can be purchased through My Booking, on Sun Express website. If you fail to do either of these you will be charged a fee at the airport. 

You can provide your API (Advanced Passenger Information) when you check-in online.

To submit your API online, go to the My booking tab on the Sun Express website.
 
To purchase extra luggage or sports equipment click here 

You can pay to select a seat or upgrade your seat by accessing your booking on the Sun Express website, otherwise you will be allocated a seat when you check-in online. 

Sun Express Child Ages: When registering passenger details on the Sun Express portal, child ages are defined as 12 and under. This does not affect any price aspects, however when completing API information or adding ancillaries with Sun Express any child over the age of 12 must be recorded as an adult.

Standard seat pitch on SunExpress is 29 inches.

Special assistance for SunExpress flights

If you or anyone you're travelling with requires assistance when flying, please call us on 0203 451 2688 and select the relevant option, so we can make the necessary arrangements to ensure you have a smooth flight

Sun Express require proof of disability to allocate a welfare seat. This may be a disability ID card, badge or disability report. Proof can be provided via the Sun Express Whatsapp support line -  +90 541 444 0797

Please note that if you have requested special assistance you will not need to pay for the counter check-in at the airport. 
After travel
Delay compensation - In case of any delay on your flight, please contact SunExpress directly for compensation claims

Baggage 

Any lost or damaged baggage can be reported to Sun Express on their website

I'm flying with Titan Airways, how do I manage my booking?

Titan flights will have TUI crew onboard and offer full TUI service.

You can check in, add Advance Passenger Information, download or print your boarding passes, or book flight extras for your trip in Manage My Booking on the TUI Website or in the TUI app. Alternatively, you can check in at the TUI check-in desks at the airport.

Standard seat pitch on Titan Airways is 28 inches.

I'm flying with Virgin Atlantic, how do I manage my booking?

Check-in

Virgin Atlantic’s online check-in opens from 24 hours before your flight until 70 minutes before departure.

You can check in, add Advance Passenger Information and download or print your boarding passes for all your flights directly from the Virgin Atlantic website.

You’ll need to enter your Virgin Atlantic booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

You’ll find your flight reference number on your booking confirmation email, e-ticket, and on Manage My Booking on the TUI website or in the TUI app.

If you’re unable to check in online, you can do it at the Virgin Atlantic check-in kiosks at the airport. Please bear in mind that airport check-in desks usually close 60 minutes before departure, so keep an eye on the latest check-in time for your airport.

Seating

Standard seats can be selected free of charge at check-in. Alternatively, you can select any seat in advance for a fee via My Booking on the Virgin Atlantic website.

Baggage

Your baggage allowance will be shown as you go through the booking process, or on the customer documents that we’ll send to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Virgin Atlantic hold baggage allowance and dimensions, see baggage information.

For more information on special baggage allowances, see extra baggage and overweight bags.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased via My Booking on the Virgin Atlantic website.

Meals and trip extras

Virgin Atlantic flights include meals. For more information, or to find out about children’s meals and special dietary requirements see food and drink in Economy.

Travelling with children

For more information about travelling with children on Virgin Atlantic, please see flying with children. You can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information about Virgin Atlantic Special Assistance, please see accessibility and special assistance. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

I'm flying with Vueling, how do I manage my booking?

Check-in

Vueling check-in opens from seven days before your flight until one hour before departure.

You can check in, add Advance Passenger Information and download or print your boarding passes for all your flights directly from the Vueling website.

You’ll need to enter your Vueling booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

You’ll find your flight reference number on your booking confirmation email, e-ticket, and on Manage My Booking on the TUI website or in the TUI app.

If you’re unable to check in online, you can do it at the airport. Just bear in mind that Vueling check-in counters open two and a half hours before departure and they close 40 minutes before the flight’s scheduled to leave.

Seating

Seats can be selected at any time before you check in, through Manage Bookings on the Vueling website.

Vueling charge a fee for choosing a seat, but you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Baggage

Your baggage allowance will be shown as you go through the booking process or on the customer documents that we’ll send to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Vueling baggage allowance, including hold and hand baggage dimensions, see their hand luggage, checked luggage and special luggage web page.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased through Manage Bookings on the Vueling website.

Meals and trip extras

Vueling meals arenot included in the price of your ticket. You can buy a range of items onboard, including meal deals and sandwiches. The airline accepts euros and pound sterling for onboard payments, as well as Visa, Mastercard and Amex. Debit cards aren’t accepted.

Travelling with children

For more information about travelling with children on Vueling flights, please see their travelling with children and infants web page. You can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information, please see passengers requiring special assistance. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

What do I do if I have connecting flights via the USA or Canada?

You will need an ESTA visa if you have a flight connection in the USA, or an eTA visa in Canada. You'll need to organise one before you travel, regardless of whether the flight is at the beginning or the end of your holiday.

What if my aircraft is changed to a TUI Partner Airline after booking?

If there is a need to change your aircraft to one of our TUI Partner Airlines after booking, you will be notified as soon as possible regarding the change.

What if my flight with another airline is delayed or cancelled?

We recommend downloading the app of the airline you are travelling with ahead of travel so you have access to all the latest information for your flight. If your flight's delayed, we'll automatically rearrange any transfers that are included in your package holiday and notify your hotel of your expected arrival time should this change significantly.”
 
If your flight is delayed or cancelled you can check your rights in accordance with EU Regulation (EC) 261/2004 here. Please note that any claims will need to be made with your airline directly and not through TUI.

What standards do TUI Partners meet?

 TUI Partner Airlines are carefully selected to ensure they meet TUI's high standards of service and comply with strict Civil Aviation Authority (CAA) or EU Aviation Safety Agency (EASA) standards.

Where can I find updates and information about my flight if I'm not flying with TUI?

Visit the airline's website for the latest details on your flight. You'll also find live updates on the screens at the airport. 

Which airlines do I need to provide Advance Passenger Information (API) for?

You need to provide API details for all airlines on your booking. If you are not flying under a TOM or BY flight number you will need to do this on the other airlines website.

Which airline am I flying with?

The airline you're flying with will be listed on the flight details page during the booking process, and is also shown on your confirmation email in the 'Your Flights' section.

Once you've booked, you should be able to find the name of the airline you're travelling with, the airline's booking reference, and the airline's website address on your Manage My Booking page just below your flight details.
 

Why am I flying with a different airline?

When you’re choosing a holiday, we know how important it is to have plenty of options when it comes to things like destinations and travel times. That’s why we package up holidays with airlines we trust as well as our own award-winning TUI Airways fleet. It means we can give you even more holiday options.

All the partner airlines we use have met the same rigorous international safety standards as TUI Airways, and you’ll get TUI’s usual high standard of service and support. We’ll make sure that if a transfer is included, your transfer will meet you on arrival. And if you need us while you’re away, you can message us 24/7 through the app or by calling +4420 38 303 111 – just bear in mind that calls from abroad will be charged at international rates.

To find out more about what you can expect on your flight and how to manage things like seating, luggage and check-in, please see our individual airline FAQs. If your airline is not included here, please see our FAQ ‘How do I manage my booking if I'm flying with another airline?’

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