Sol Costa Atlantis

Returned recently from a lovely holiday in Puerto de la Cruz having stayed at the Sol Atlantis Hotel . The hotel is nice and all the staff excellent but I will keep this short , the food is terrible . Low budget bland and mostly cold , way below the average of all the hotels we have stayed at . Ended up resorting to eating out .

I am a member of Melia Hotels International and hold a silver rewards card. This hotel was very disappointing. I am happy to pay to park my car but was told on arrival that to do so you have to book despite the fact that this does not say so on their website. Their car Park was fully booked but we were told we could park further up the road (as there is very limited street parking) which cost €26 for an overnight stay. We booked the melia car park for the following day but when we came to park we were told that it was full!!!! After some time we were given a space but they insisted on a cash payment in advance rather than a charge to the room. The staff did not go out of their way to help. The rooms are very basic, the only toiletries supplied is some shampoo, no soap at all. There is a safe in the room but this is an additional charge of €4 per day and if you want tea & coffee facilities this is an extra €6 per day. There is no fridge or mini bar. The first night was very hot, 26c in the room but the air conditioning was turned off! We did not use the swimming pool so cannot make any comment regarding this. Unfortunately I will not be a returning customer.

Just come from Tenerife. Hotel is very good location. This is one think what it's positive. Furniture are old and dirty, food - not teasty. Only can eat fruits and vegetables and desert:) Pool inside- have to paid!:((