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    Hotel Riu Garoe

    OOOOO Plus

    InPuerto de la Cruz, Tenerife, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1005 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    A pretty pool scene is the highlight here, and a shuttle bus makes light work of getting into town.

    This hotel is in a quiet residential area. It’s 5 to 10 minutes’ walk from bars and restaurants, with lots more choice in the town itself – a shuttle bus does regular drop-offs there. The beach is 20 minutes away on foot.

    Beautiful landscaped gardens provide the backdrop here. There’s a pool a piece for adults and children, and a buffet restaurant with an al fresco terrace. Activity-wise, you’ve got things like minigolf and squash.

    • Rooms: 190
    • Lifts: 4
    • Buildings: tbc
    • Floors: 4
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    At a glance

    • Great pool area
    • Landscaped gardens
    • Courtesy bus to town
    • Free Wi-Fi throughout

    location

    • 2km to the beach and Lago Martiánez salt water pools
    • 1.5km downhill to resort centre
    • Hotel-run courtesy bus to resort centre offering regular service from Monday to Saturday midday
    • Local bus stop 200m from hotel
    • 300m to the Botanical Garden
    • View Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

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      accommodationData.facilities
    • Outdoor pool

      The pool is surrounded by palm trees with sunbeds, parasols and towels. It's also heated in the winter months.

    • Buffet restaurant

      This place has a terrace that overlooks the gardens, so you can dine al fresco. They offer international buffet dishes with show-cooking stations for grilled seafood and meats, plus vegetarian options and a section for freshly-cooked pizza and pasta. There's a themed buffet two evenings a week, too.

    • Pool snack bar*

      Just a short wander from your sunbed.

    Rooms

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    • Twin Room with Balcony or Terrace

      These traditional twin rooms with their neutral tones and soft furnishings, come with a balcony or a terrace. Along with your twins, you'll find a child bed on request. Plus, you'll also have air-conditioning, tea and coffee facilities, and a TV with English channels included. Just so you know, this room is getting a refurb for summer 2019 - see the planned appearance image.

    • Junior Suite with Sea View and Balcony or Terrace

      These traditional junior suites with their neutral tones and soft furnishings, come with a balcony or a terrace offering views of the ocean. There's a double bedroom, and a lounge with a sofa-bed on request. And you'll also find air-conditioning, tea and coffee facilities, a minibar, and a TV with English channels included.

    4 nights HB stay Feb 19
    13 Feb , 2019 sweatyfox, 186310
    We were lucky to be given one of 2 rooms which have just been refurbished prior to the full 3 month shutdown this April. The room was very modern in style with an extremely comfortable bed, huge shower and a good view of sea and mountains. The staff were very helpful and attentive, the meals and service excellent in the restaurant with a huge selection of very good food. The hotel is around 20 mins walk to the main town and seafront but there a good selections are bars and restaurants 5 mins away. The pool was very well managed and spotlessly clean, the attendant very efficient with sun beds and towels. The only negative was the rudeness and inconsideration of the shuttle bus driver who only took care of the German guests and ensured that they all got on the bus OK and left us stranded, despite being first in the queue and in need of medical care. He refused to let us use the front seats but then allowed 2 Germans in and drove off and did not return to collect us and a few others until the next scheduled pickup 30 mins later.. Later on the return trip which was also full to capacity, he allowed more German guests to stand up in the back as the seats were all taken which I am sure is illegal. This one ignorant & biased act was the only criticism of what was otherwise an excellent stay.
    Excellent Garoe
    09 Feb , 2019 Tildonk378
    This was my 1st visit to the Rui Garoe and it certainly won't be my last! I thought it was a very charming hotel which had a lovely ambience about it and was spotlessly clean throughout. What stood out for me was the excellent, professional, friendly staff who couldn't do enough for you. The food was very good, a variety of choices for both the breakfast and evening meal. The pool area was lovely and quiet, with a very friendly pool attendant who was extremely helpful and conscientious in ensuring you had your sun beds, parasols and table in the right spot for the sun! I was travelling on my own and had a most enjoyable, relaxing time here. It was my first experience at a Rui hotel and was the best I could have hoped for, so much so, that I am most certainly thinking of returning next year. I would also like to mention in particular one of the male reception staff whose name I have sadly forgotten, who, upon my arrival at the hotel went out of his way to accommodate me with a change of room. I am sure that he knows who he is, and I was most appreciative of his concern and helpfulness he displayed in accommodating me with my request. He, as well as all the staff are simply a credit to your hotel. I thank you.
    Excellent and not overcrowded hotel, with pleasant staff
    08 Feb , 2019 Karl125, 186402
    Recommended with great views of the volcano and surrounding area, 20 mins walk from the town. A good base with pleasant rooms and gardens for Puerto De La Cruz. Food was good with plenty of choice. Would stay here again
    Excellent Garoe
    03 Feb , 2019 scotslass2016, 186487
    This was my 2nd visit to Garoe and they very kindly accomodated my room choice . The staff at this hotel are so customer focussed , its a pleasure to stay here . 1st class hotel , everything just perfect to make it one of the best hotels I have stayed in . Im just back to the UK and have already booked for next year
    Rely on Riu to get it right!
    03 Feb , 2019 Dosyoldtwonk, 187069
    This was our second visit to the Riu Garoe, and we enjoyed it as much as the first. I think the thing that stands out for us is the excellent customer service from all we encountered during our stay. From the hotel manager, reception staff, bar and restaurant staff and domestic staff, all were pleasant and helpful. The whole hotel and pool area are immaculately clean, and the room is serviced to a very high standard each day. Food in the restaurant is good, considering how many they are catering for. We found the selection and range at breakfast particularly good. At the pool, there is always an attendant on duty, who was very conscientious in bringing out sun bed cushions, helping with sun umbrellas and providing pool towels. Very unusually for this type of hotel, there were no problems with people reserving sunbeds. I agree with some previous comments that our room, although immaculately clean and had everything we needed, was ready for a refurb, but this is happening very soon. Would love to see what it is like after the work is done. It was my birthday during our stay, and a lovely touch, candle on the table at evening meal, a special dessert and a glass of "sparkly" for us both! As well as the waiters, the hotel manager and the chef came to our table to wish me happy birthday. Lovely. Now for my one and only niggle. There was a card on the bedside table explained that, for our comfort there were new, high quality mattresses. Yes, the bed was comfortable, but spoiled by having waterproof mattress protectors! Noisy and uncomfortable! Overall though, a lovely relaxing holiday. You can always rely on Riu to deliver!
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    Items marked with * incur extra charges which are payable locally