Hotel H10 Tenerife Playa

We weren't disappointed by our 2nd trip to this hotel. A lovely sea view room - 504 - looking down over the lido and sea. All clean and well serviced. The dining room is wonderful, views over the beach, spacious with attentive staff (and no we weren't Privilege). Food is good, fresh and varied. The bar is great, we used the outside terrace as husband smokes, it is so pleasant, set amongst plants. We were all inclusive, and the range of drinks was much better than expected, including many premium drinks, and good measures. The location can't be beaten, straight outside the hotel is the surfing beach, then the start of the promenade with cafes and shops. An easy walk to the old town with boutiques, restaurants and fisherman's houses. All topped off by a superb week's weather!

Very nice hotel with lovely views over the sea from the restaurant. Rooms clean and well serviced. Good choice of food and pleasant area to sit both inside and out. Pool and garden area very attractive in the evening with lighting. Have stayed at this hotel many times and would certainly return.

This was my second visit to Puerto de la Cruz within a year the first being with my husband and this time with my daughter when we stayed at the 4star rated H10 Tenerife Playa. On this visit I chose this hotel for its central location which is excellent for access to every part of the resort. The hotel reception was professional and efficient and the hotel is somewhat dated in its layout and though some rooms have been modernised (privilege rooms) the standard twin room we had was dated and the bathroom though adequate was small and very basic. The rooms are clean and well serviced and the bed linen was clean and towels were changed daily. The dining room has a great sea view situated on floor 2 though it has an upper tier that appears to be for the use of guests who are staying in the 'privilege rooms' only. I didn't have a problem with this set up but when approx a third of the larger dining room is kept as permanently reserved for privileged guests until they deem to arrive for their meal and the rest of the standard paying guests are left queuing ten deep at the door waiting for a table to empty then I'm afraid I do take issue and definitely don't think this is 4 star service. As our stay continued we felt that we were treated as second class guests and on one occasion during our dinner service we were kept waiting for over ten minutes to place our order for drinks whilst 2 waiters 'assisted' the 'privileged guests' seated at the next table choose their wine. The food is just edible but very bland with no variety as the same dishes were served day after day. Breakfast was ok with a decent selection of fruit and cereals and pancakes. Fried eggs are served at the grill station but saw no variety or choice of omelettes as is usual in a 4 star hotel. Lunch and dinner we found the food uninviting and uninspiring and though I saw one carvery (pork) and a couple of minute steaks or pork chops in the week we were there the vast majority of dishes are mushy and appear to be catering to an over 70s palate. The 'meat fantasy' caught my attention but I decided not to try it....... Tea and coffee for standard guests at breakfast is from a machine in the dining room and closes at 10am. The pool bar opens at 10am for tea and coffee and water (in paper cups) The bar area is situated next to the pool and is the only place you can get a decent tea or coffee but it only opens at 5pm - they serve a decent Irish coffee. Though the leaflet given to us at check in clearly states there is no table service the head waiter Mario rudely tells guests to sit down and wait to be served. We were all inclusive guests so had paid more to stay there though at times we felt ignored and were made to wait whilst other guests were served before us. There were some staff (Cristo) who were pleasant and were thanked and tipped by us a result. My advice if you are thinking of booking this hotel - if you are thinking of paying extra for the privilege rooms don't bother the food is the same spend your money on a better hotel (such as Atlantic Mirage). If you're thinking of paying more to stay all inclusive don't bother and spend your money outside the hotel on decent tea and coffee and get the drinks you want when you want them plus it will save you money. Won't be booking this hotel again but love the resort.