Hotel H10 Tenerife Playa

We have just returned from a very enjoyable stay at this amazing hotel, the location is ideal as almost everywhere is within easy walking distance, the food choices amazing, the rooms although not huge are well maintained and comfortable and the sea views fantastic. But the best part of the hotel are the staff who are always friendly and will always go the extra mile to help, especially the lovely Ingred in the restaurant who is always smiling and cheerful. Thank you to everyone at the H10 Tenerife Playa for making our stay so enjoyable.

Having read a number of the reviews on this page, you’ll see nothing here you haven’t seen already but it all bears repeating. Firstly, great location. As close to the beach as it’s possible to be without getting wet. The sea view balconies - while obviously better the higher up the hotel your room is - are wonderful. The hotel was frequently understaffed and I’m amazed at the friendly attitudes the bar staff managed to maintain. The staff really are wonderful and I can’t say a word against them. They’re up against the odds and how they manage to maintain such positive attitudes I have no idea but it deserves recognition. But there, I’m afraid, the compliments end. This is a hotel for the over-60s; nothing wrong with that, but they should focus on that and stop trying to be all things to all people. It’s a Saga hotel. Anyone from the UK will understand what that means: Awful cheesy entertainment at night, nothing but boules and aqua aerobics in the day, and everything closed by midnight. As a couple in our 30s and having paid the frankly obscene price for the “all-inclusive” package (more on that later) we were faced with a choice between the tourist-trap bars of the local strip or enforced early nights. On the bright side, probably 6 of the best nights’ sleep I’ve had this year, albeit unintentional(!) The rooms are ... fine. In need of some minor refurbishment, cheap beds with probably the hardest mattresses I’ve ever slept on (great for me, but really tough for my fiancée) and a “double” room will hey you two single beds shoved together. Have fun falling down the middle, which you absolutely will. Onto the all-inclusive package. Someone needs to explain to this hotel what “all” means, because a significant majority of theg drinks at the bar were not included in the package we’d paid 4 figures for. And I’m not talking about Cristal and Hennessy here; want a Jack & Coke? You’re paying €5 or stuck with 4 Roses. That the menu even needed to differentiate between what was and wasn’t included in an “all-inclusive” package should really be a red flag to anyone who truly cares about customer experience. Very disappointing. Not even ice creams are included for crying out loud. €2 ice creams on top of a €1,000+ tariff? Appalling. Not to mention it stops at midnight, so if you want to party into the evening then you better budget for it! The way Privilege customers are treated like royalty has been done to death here so I’ll skim over that and onto the food: repetitive and mediocre. Sufficiently so to strip the hotel of at least one of its 4 stars (seriously, FOUR???). If you’re after boiled sausages and stale pastries then boy, is this is the place for you. The final criticisms aren’t strictly the hotel’s fault, but warnings for other potential customers. There’s a certain demographic, particularly of Spanish visitors, who seem drawn to H10. People who think nothing of sitting down on a sunbed 1 foot away from a stranger and lighting a cigar; the kind of people who watch TV on their phones with no earphones in. Just an immense amount of weapons-grade selfishness that’s not moderated in any way by the already overworked staff. Ultimately an overpriced hotel coasting on a reputation it no longer deserves, which should focus its energies on its core demographic rather than pretending it’s anything other than a slightly tacky seafront getaway for retirees. We won’t be back.