Spring Hotel Bitacora

This is third visit to this hotel 8adults (4couples) first of all it was one booking and 2 couples on first floor then 1 on third floor and 1on 6th floor,common sense would put everyone on same floor Reception very nice but I think they knew in advance that renovation was going on,although we did not hear any noise we would not have booked the hotel. The restaurant bit of a shambles with studded walls due to renovation but in its favour the food was excellent I have never experienced so many sweet options in a hotel ,Due to previous reviews I think they should have had hand sanitiser Gel at entrance. The pool as usual very busy and the sun bed towel rule went out the window we sat from 12pm till 5pm one day with the beds next to us reserved and no one appeared,this is due to guests being selfish. The rooms require updated a coat of paint and a bit of brightness although kept very clean and no noise at night. Our bathroom ceiling was covered in black mould at shower head there is no way they could not have seen this.room 347 We stayed in one night for entertainment and it was like being in bustling for adults giving out certificates for games then an Elton John tribute they was dire.we left and went to pub We were half board but would not upgrade at 30 euros a day per person we worked out that was about 1600 euros for week for 8 adults all or bills and what we paid out with the hotel for drinks etc came no where near that as we have a Euro kitty. Spring hotels always had that edge with toiletries etc but not any more.fridge 8 euros a week pooll towels 1 Euro a day and safe box 21 euros a week Baring all this in mind we will try somewhere else next year not ideal for a quiet relaxing week

Having stayed 3 years ago I was excited to visit again! My room was lovely, no complaints at all, the pool area was clean with plenty of sun beds and all unattended towels were removed at 9am by the lifeguard so at least you could choose a bed in the sun. The bar prices are high so I went to the nearby supermarket to buy water, snacks and beer for around the pool. Most of the staff were indifferent and some downright rude with the exception of the reception staff who were very friendly and courteous. My issue was the restaurant and food. Last time I was there the food was outstanding but this time it was rarely hot, not a great choice and I don’t like the new layout. I ate in there for 2 nights and then discovered I could eat in the Volcano across the street. What a difference, excellent choice and always hot. The staff much more friendly and overall a much nicer dining experience! I’m afraid I won’t rush back to the Bitacora!!!