With its high-design interiors and impressive pool scene, Sensatori Resort Tenerife is a luxury escape par excellence.
Sensatori Resort Tenerife has lavish good looks. Cue cutting-edge furniture from the likes of Italian heavyweight, Fendi, oversized fountains that light up come nightfall, and daybeds that provide the perfect lounging spots.
There’s as much substance as there is style. We're talking plush deluxe rooms with hi-tech extras, restaurants that blur the lines between cooking and art, and an infinity pool with monsoon jets and in-water sunbeds.
All in all it’s a winning formula, and one that has seen the resort awarded an extraordinary 5T+ rating. Read more ››
TripAdvisor Traveller Rating
Based On 7178 reviews
5 Star plus
Luxury holidays designed to fuel the senses
- Standout pool scenes
- At least 4 restaurants
- Great sports line-ups
- Industry leading children's facilities
- Top entertainment
- World-class spas
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Including 3 meals a day excluding Red Level, fine dining and Oriental restaurants. Just to let you know, snacks are not included with this All Inclusive package. Local drinks when you go up and order them from any of the resort’s bars during opening hours.
Buffet breakfast, lunch and dinner. Full Board Plus, which includes house wine, beer and carbonated soft drinks with lunch and dinner, is the standard package at this resort.
Facilities ► View all
The main pool is huge, filled with saltwater and accessorised with a whopping 70 in-water sunloungers, whirlpools and water jets.
Oasis Pool Grille Mediterranean restaurant*
Mediterranean meals are on the menu here with some of the chef's speciality dishes incurring an extra charge. You'll need to make a reservation and men are asked to wear full-length trousers to dinner.
Spa by Clarins*
The Spa by Clarins has both indoor and outdoor treatment cabins, an indoor pool, sauna, steam room and floatarium. There's a lengthy menu of treatments, including things like diamond facials, Indian scalp massages and packages for the whole family. There's also a beauty salon for nailcare, waxing, make up and hairdressing.
Rooms ► View all
Deluxe Twin Room with Balcony or Terrace
Deluxe twin rooms have a luxurious feel with high quality designs and fabrics. They come with a 32 flatscreen TV, iPod docking station and a rain shower. Outside, you'll have a balcony or terrace. They sleep up to 3 adults or 2 adults and 2 children.
Red Level Deluxe Twin Room with Balcony or Terrace
These rooms are located in the Red Level zone - an 18+ adults-only area with its own pool. Alongside luxury touches like butler service, pillow and aromatherapy menus and Clarins toiletries, you'll have a 32 flatscreen TV, Wi-Fi and an MP3 docking station.
TripAdvisor Reviews Show more reviews »
Beautiful Pool and Grounds - Highly Recommend - Loved Tenerife
We stayed here for 8 nights. We picked this hotel because we had previously stayed at the Gran Melia de Mar in Mallorca and had loved it - so we thought we would try another Gran Melia property. When we walked through the doors of the hotel, we were immediately hit by a scent, the same scent that the Gran Melia de Mar uses, and it brought back a rush of good memories. The reception staff were friendly and helpful. They gave us a complimentary drink. I explained that my luggage had been lost, and the reception staff arranged for a toothbrush kit to be sent to the room (I lived without luggage for two days - but it was fine because I was able to buy a swimsuit and some clothes at the two stores on-site). We were shown to our hotel room by an attendant who walked us around the room and showed us how to use the safe, all of the light switches, and cooling controls. The room was large and luxurious - with a king-sized bed and plenty of storage space to unpack our clothes. There was a sofa and coffee table at the end of the bed. The bathroom was gigantic with both a bathtub and a walk-in shower. The shower had fantastically hot, high pressure water. The toiletries provided were all very nice. Our room was not sea-facing, but we still had a nice view of the hotel grounds and of the Teide volcano in the distance. We had a small balcony with some places to sit - though we never sat out there because the public spaces of the hotel were so much nicer. The only odd thing about our room was that there was a huge empty space with a lone chandelier hanging over it. I bumped my head into the chandelier a couple of times by accident. The space was clearly meant for a circular dining table and chairs - but our room was completely missing this. This did suggest that the hotel has some maintenance issues. The only problem we ever had with our room was one day when the shower drain stopped up and water overflowed into the bathroom. I pulled up the drain cover and pulled out a huge wad of hair and other detritus - far too much to be from our own bodies! I threw the clump into the bin and called the front desk. At some point while we were out of the room, they sent a maintenance man up (not sure if he actually did anything), but we never had the problem with the shower again. I would suggest that the cleaners should be cleaning the shower drains regularly to prevent this from happening. On our first night we arrived late in the evening and asked the front desk about dining options. The lady told us that the only option would be Pangea, the buffet restaurant - as all other restaurants on-site require reservations. We had booked only bed and breakfast - dinner was not included - and were told that Pangea would cost €40 per person. That seemed quite steep - even in London you can get a really nice meal for two for €80. We checked out the buffet and decided it wasn't worth it. Instead, we walked 5 minutes into the little town of Alcala. I had already checked the TripAdvisor reviews for restaurants and knew that a place called Sauco was the best-rated restaurant in town. Coming from the hotel, Sauco is down a dark road and hidden behind a grocery store. Approaching it I thought there was no way there was a nice restaurant back there, but you turn the corner and realise you are on the seaside promenade and there are lots of tables and chairs set up on both sides of the promenade all lit by candlelight. The restaurant was quite busy, but the owner said he could get us a table if we were willing to wait 10-20 minutes. He suggested that we sit on some stairs overlooking the sea and that he would bring us out a couple of beers. We did just that, and it was absolutely lovely, and I was actually glad that we hadn't been seated right away. Once seated, we had a fantastic meal. My partner had chicken fajitas, and I had an excellent steak. The meal was much less than the €80 that the hotel wanted to charge us at Pangea. We loved Sauco so much that we ate there three nights during our stay. I highly recommend it. There are several restaurants on-site. Breakfast at Pangea is a buffet and perfectly acceptable. You can sit inside immediately, but depending on the crowds you may need to stand in line if you want to eat outside on the terrace. We loved eating on the terrace, so we always felt that it was worth the wait. All restaurants except Pangea require reservations for dinner. You can easily book reservations at computer consoles in the hotel reception area. I assume you can also call down to reception. We ate lunch poolside at the Market Grill nearly every day. It has hamburgers, pizzas, and a club sandwich. We ate dinner on-site two nights - once each at Club Ocean and Oasis Grill. We did not like either experience. We felt the food was not that good and overpriced. The service was quite poor. Once the food was served, it was difficult to get the servers' attention again. After two nights in a row of eating at the hotel we decided that we would eat dinner off-site for the remainder of the trip. The grounds of the hotel are absolutely beautiful and very well maintained. There is one extremely large non-heated infinity salt water pool. We loved swimming up and down the length of that pool. There are two smaller children's pools, one regular adults-only pool, and one Red Level only adults only pool. We never had a problem finding lounge chairs. A lot of the lounge chairs are in shady areas under palm trees (which we liked). You might have a harder time finding a lounge chair in the sun. The drinks service around the pool area was not overly generous - but they would come if you pushed one of the call buttons scattered across the property. The pool area has a nice view of the island of La Gomera in the distance. On some days, they do guided physical activities in the pool - which are fun to do or watch. There are lots of other physical activity options available, though we didn't try any of them. There are several Bali sunbeds around the pool which you can reserve. I think you get one free reservation, though we never took advantage of that. We booked a regular room, not a Red Level room, so I can't commend on whether Red Level would be worth it. It is slightly annoying as a non-Red Level customer that several areas of the hotel are reserved for Red Level only. We never used the gym but it had everything we would have wanted and looked perfectly fine. There are stairs and a tunnel from the property out onto the seaside promenade. Along the promenade there is a children's playground, volleyball courts, and a few small beaches and volcanic pools. There are lounge chairs and umbrellas at the beach and a small cafe. One day, I walked along the seaside promenade all the way to Los Gigantes. I can't remember how long it took, maybe an hour. It is not the most amazingly beautiful walk, but I enjoyed it - and I do recommend visiting Los Gigantes. The view of the cliffs is gorgeous, the area around the marina is interesting, and there are more restaurants and shops. From Los Gigantes, you can take lots of boat trips. I did one to Masca beach and then hiked up the Masca Gorge to the town of Masca. I only recommend it if you are quite fit. Most people go the opposite way, taking a bus to Masca and then hiking down to the beach and taking a boat back to Los Gigantes. The road trip to Masca, the village of Masca, the hike through Masca Gorge, and the boat trip between Masca beach and Los Gigantes are all absolutely gorgeous - a fantastic way to spend a day. We grew fond of the town of Alcala. It is quite nice to walk along the seafront around to the little town square. Along the way, you pass the small marina area where locals sunbathe and swim. There are several cafes and restaurants on the town square. We went several times to Tapas Bar El Veril. The food is not that great and the service is terrible, but we loved sitting there on the terrace in the late afternoon. We would order a couple of pints and a heaping pile of pardon peppers and were quite happy at that. There are attempts at entertainment on-site - various singers that perform in the hotel's courtyard area. We thought this was typically poor and cheesy and couldn't be bothered. They also have events each night in a theatre, but we never attended these. We did a couple of tours while in Tenerife. One was Teide by Night with Elegant Excursions. It was absolutely fantastic, and I highly recommend it. They take you by bus up to Teide National Park, give you a bit of tour, and then take you to a viewpoint to watch the sunset with glasses of champagne. It was a gorgeous spot above the clouds with Teide in the distance - the clouds turning pink as the sun set. You then have dinner and afterward you do guided stargazing which was surprisingly fun and entertaining. It is amazing the number of stars you can see up there. This is really a must do trip in my opinion. We also did the 'Masca and the King's Wine' tour. This takes you by bus to Masca, then Garachico, and then to a wine tasting. It was fun, but the Teide by Night tour was definitely better - if you can only do one. We loved our week in Tenerife. We had been warned that it can be a bit trashy, but it clearly all depends on when you go and where you stay. You can have a very sophisticated, adult time if you wish - and this hotel is a good start/base. If you are an adult, I strongly recommend going when you know that UK schools are in session. I imagine during school holidays the kid to adult ratio of the hotel jumps incredibly. Getting to/from the hotel: Upon arrival at the airport in Tenerife, we took two buses to the hotel (a change of bus is required in Costa Adeje). The buses were timed quite well so that we hardly waited in Costa Adeje, but it is still a very long journey because of the circuitous bus route and many stops. At the end of the trip for our return to the airport, we decided that the buses were not worth it and took a taxi. I can't recall exactly, but I think the taxi was €20-30 - and honestly that was well worth the price. The taxi took us quickly to the airport along a fast motorway, no diversions.More
Great holiday for kids!
We stayed for a week at the Gran Meliá. There were 4 adults and 2 children aged 3 and 1. This was the first time we had traveled abroad with children and we would highly recommend this hotel for families. Room- very big room, huge bathroom and comfy sofa bed. Food- buffet was good especially for breakfast. Lots of choice, the cakes and desserts are so delicious and the chefs made a real effort decorating them for Halloween! For lunch we enjoyed the market grill where you could order sandwiches, burgers and pizzas, they also had a great kids menu. We ate at the Italian and bbq which were ok but we thought the buffet was better. Pools- the pirate pool is lovely for younger children as it is shallow and has slides. The infinity pool is amazing! As we had young children we didn’t feel the need to go out much, but we did go to los gigantes for the morning which cost €7 in a taxi and we also went to the market on the morning morning which is worth a visit. There were stay and play sessions daily from 2-4pm in the Thomson playhouse which were really good to go to for the girls to have a break from the sun. They had lots of arts, crafts and a good selection of toys. We only got to the playhouse show once but it looked really good. Our only complaints were that the hot drinks at breakfast were never hot and there are not enough lifts around the hotel so it makes it quite tricky getting around with a pram. However we would love to return again and would recommend to other families!More
Good place to stay
The hotel grounds and furnishings are of high standard. The main self service restaurant is okay, food just ‘warm’ could of been better. Other inclusive restaurants were excellent. Evening entertainment good. Pool areas are spotlessly clean, just not enough space in between the sun beds in adult & family section. Overall nice place.More
Debra M, 186331
Close to perfect
My husband and 10 month old baby had a lovely week stay here! Service is amazing, pools beautiful, hotel is gorgeous! Room was a little used in places, but we had a family suite so I guess there are a lot of children using these. Blackout curtains were perfect for baby afternoon naps and kettle and sink good for bottlesMore
Sarah P, 1897554
DONT WASTE YOUR TIME OR MONEY - NOTHING LIKE OTHER SENSATORI HOTELS
We are only our second day into our honeymoon and what a mistake we made by choosing to come here!! We chose the sensatori Tenerife because we have stayed in sensatori sharm which was absolutely amazing and in a different class to this absolute embarrassment to “sensatori”. Upon arriving we arrived at 2:30 pm we waited over 45 minutes for our luggage to be brought upto our room resulting in us missing lunch as my wife is 6 months pregnant and needed to get changed into something more comfortable and suitable for the weather! However we shrugged this off and ordered some room service I understand the hotel is busy it’s one of those things - then it all started! 5:30 pm we had to contact the reception as water was coming up and out of the little drain away in our bathroom our whole bathroom was 1 to 2 inches in water leaking through into the hall way and bedroom, now remember my wife is 6 months pregnant which they know and this is suppose to be a 5 star hotel it took 2 hours and 3 times of me going down to reception moaning until someone come up to have a look!!! Now I understand these things happen but it’s all about how the hotel deal with the situation now this is the best bit!! They sent a handy man down to have a look he supposedly fixed the problem 15 mins later it was still happening and now the whole room smelt like a sewer!! I called through again and was told the room had been sorted and they will send room keeping in to sort the smell and tidy up which I contested as the same thing was happening again with water coming up and out the drain. I INSISTED that we was moved and was told to pack our bags a new room will be sorted they will send the bell boys to collect our luggage in 30 mins well.... SURPRISE SURPRISE 30 minutes passed and nothing!! I packed our cases and walked all the way down to reception and waited as the smell really was vile and they said our room was going to be another 30 minutes - I told them if it wasn’t ready with in 20 minutes I will be picking the phone up and going to another hotel!! The room was sorted and there are endless of faults with the room but I just really couldn’t be bothered to complain or moan as you get no response from the staff here!! Don’t get me wrong the front desk staff are very very polite however there is no co ordination in this place!!!! And no one knows what they are doing, I wish I had read all the reviews on here as sooo many people have said the same thing. Ok so now the room was sorted it’s now 10pm and we are going for dinner that we planned on going for at 6pm - surely that’s it now. We sat down for dinner in Pangea that wasn’t busy as it was getting later - we was sat down offered one drink in the whole time we was in there never once did we have a waiter come and offer us another drink!! I thought we was paying for 5* hospitality here - well I can tell you I have stayed in many amazing 5* hotels all over the world and this is by far the worst I have ever been to!! Also an absolute embarrassment to SENSATORI - to put icing on the cake today we was seated for breakfast, went to get our food come back and another couple had been seated in our seats but I now expect nothing less than this from this poor hotel. The actual amenities and views here are absolutely amazing the hotel itself from the outside with the pools and gardens are a real WOW factor just a shame the hospitality isn’t no where near the same!! Only our second day in I would happily pick up the phone and book another hotel but my wife doesn’t want to keep travelling due to being 6 months pregnant otherwise we would of been out of this hotel this evening and into a proper 5* hotel on the island! DONT WASTE YOUR MONEY ON THIS PLACE!!!! Go elsewhere!More
Things To Do View all »
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Items marked with * incur extra charges which are payable locally