Sandos San Blas

The resort overall is beautiful and the rooms are lovely but it definitely wasn't a 5*, luxury experience. Service was very hit and miss, some staff were extremely friendly while others quite rude. The food was average, it was buffet dinning and although dishes were regularly topped up so most of the food was quite fresh and some dishes were cooked to order, the quality was not amazing and the general dinning experience was not luxury. If you have any dietary requirements I can imagine that it would be difficult to eat there, extremely limited vegetarian options. On one particular night we were sat next to the plate clearing station (this is done next to diners as opposed to in the kitchen like most restaurants) and so had staff scraping and banging plates into a bin next to us for our whole meal, we asked if this could be done more quietly and were informed 'I'm doing my job', it's a bad system which can ruin dinner if you're sat in the wrong place (there are a number of these stations around the dinning hall). We tried to feed this back to staff on reception and note the less than friendly response we got form staff in the dinning hall but were met with an even worse response. The person on reception I spoke to looked at me blankly throughtout when I explained our greivance and did not response, I asked what could be done and was informed that he was finishing in 10 minutes and so would speak to his colleague...a pretty shocking way to deal with a complaint. The resort is also very close to the airpoty and directly under flight paths, this means there is regular noise disturbance from very low flying planes. In terms of getting to the nearest town, there is a free shuttle bus but this only runs twice a day in each direction and taxis are incredibly expensive so you are very restricted in when you can travel. Despite these issues though we did enjoy our stay, there are a number of swimming pools and the resort sits across the road from a nature reserve which was lovely to explore. We went at the end of March and the weather was very nice (although quite windy at times) and the resort was quite empty which meant we alwas got a seat by the pool. We just felt that it was too pricey for what it offers and we do not agree that it is a 5* luxury resort as it claims to be.

we upgraded to the a Suite ...with a separate lounge and two full bathrooms ... made for a much nicer experience ...food is very varied and well presented ...and the a la carte restaurant is lovely .... and the Marina with a choice of well priced restaurants and bars is 20 minutes walk along the cliff top if you need a break from the hotel... have to say we are having a very relaxing time ....staff are very helpful which always helps ..

Visited the Sandos San Blas Hotel 1st to 8th May 2019. We were guided here by our tour operator Thomas Cook. Could not fault this complex. Rooms are spacious and very clean, in fact the whole hotel area is super clean and well maintained. Restaurants serve a variety of foods to suit all tastes and service was great. Several pools, some fresh water and heated and some salt water (not heated). The all inclusive package was great with snacks served 11am to 6pm at the pool side, all freshly cooked. The area around has some nice walks and quite a lot for the eco friendly visitors to explore. Las Américas was only a short 20 min taxi ride at €15-€20. Easy to have a peaceful tranquil time to meditate or be as active as you want, with diving and other sea activities locally. Animation team was good but not in your face and all ages catered for. A visit to the Siam water park is a must! We had a great time - Service in all areas of the Hotel was first class. Transfer from the airport to the hotel 15mins.