Protur Aparthotel Vista Badia

This review is a bit late but where we both stayed there twise in the year had to wait to write the review well as last time we stayed in may 2017 this hotel do tick all the boxes thats why we went back again in september2017 also i booked it again for may 2018 because its such a lovly hotel. The staff work very hard to cover all you want they work long hours and yet there always so polite and helpfull the food you cannot fault where both quite fussy but there was always something that we liked. They kindly rememberedus and left a bottle of wine in our room i thought this was very thoughtfull i have read reviews about the staff being rude i havnt noticed this . I have always found them most polite both my husband and i have been to many hotels and i can honestly say this one has always been a hotel we would go back to because of the polite staff theway they look after the customers and most of all you can relax and just enjoy the holiday iboth my husband and i would like to thank them all for making our holiday just perfect in every way cant wait to may when we will be back again thankyou all so very much.

First I'd like say if it hadn't been for a couple of staff who's aggressiveness wad totally unacceptable I would be giving this hotel 4 stars. My husband and I are 50/44 and we were with our 8yr old son and my husband's elderly parents stayed all inclusive for 10 days at end of Oct 2017. The apartments are very good, clean, lots of space for clothes. Convenient little kitchen again well kept. But the beds are beyond hard! I ended up having to sleep half the night in the lounge on the kids sofa bed as my rib cage hurt from the hardness!! I got a topper from reception but it just wasn't enough. I cant stress how hard they are so please concider this when booking as it did effect all of us and we spoke to lots of guests wjo agreed. The food is exceptable, you can always find something as a large choice. Meat not great but okay. Drinks choice in the dining room is limited to wine (I drink red and found it undrinkable) and beer plus fizzy and juice. And you can only get coffee in the morning. We tried all of the different dinner options except the greek. This is a great way to break up the boredom of a buffet. My favorite was the Goa. My least favorite was the Italian as very, very salty. Most of the alternate restaurant's are based on the Safari hotel across the road. This is a larger hotel, much busier. I preferred the quiet hotel but again something to consider as most of the activities are over there too. The all inclusive drinks package is weak in choice and strength! You can only get drinks in the day by the pool and from 6pm only at the inside bar. I think both should be open and I can imagine in the height of summer queues forming. In the evening waiters came round to the tables which was excellent. Entertainment was poor in The evening but The kids loved The kids mini disco. The entertainment staff are great and work really hard and are very friendly. Unfortunately the smokers stood right in the doorway which made it pointless having no smoking inside. This needs to be addressed and the smoking area moved further from the doors. The pool area was never crowded and you could alway get a sunbed. The pool is not heated as stated in brochure so expect to feel cold in the pool. We have been to many European destinations and the pools have been colder but still took me a while to enter! The weather was changable but we had plenty of hot sunny days. My son was very disappointed to find the slush machine off and not put on for our whole stay. But there is plenty of icecream choices which he loved. Now this is the bit that has affected how I feel about returning as it is totally unacceptable behaviour. One afternoon we say down by the pool bar as a family. We had just arrived. I had not consumed any alcohol prior to this that day. My father inlaw and I went to the bar we were served by a short older waiter with glasses. I ordered a sprite for son which he did wrong (orange fanta) i had mo problem with this and went over to the machine and pointed to the sprite. I then ordered chocolate milk and brandy! I think it's called la mumba or something like this and is a well known drink in Spain. I'd never tried it but spoke to others who were drinking it so thought it was an opportunity to try it. My father inlaw reponded with him that sounds horrible choc milk and brandy. So I know that's what I ordered. I even repeated it as the waiter looked unsure. He bought me over Brandy and normal milk and walked away. I said this isn't what I ordered and he turned and looked at me but there was now a second waiter nearer me and he corrected the order. At no time was I upset about this I just put it down to the lack of his English skills. I returned to my table with the correct drinks and left the milk/brandy which wasn't what I ordered on the bar. After a few minutes the waiter who had got the order wrong came over and put the drink down in an aggresive manner in front of me and said the brandy and milk you ordered. I said oh sorry no that was the wrong drink and I pointed to the correct drink I was not angry but felt slightly embarrassed and suprised by his curt manner. He then continued in a far more aggressive manner "no you ordered this" and pointed to it. At this point my manner changed and I replied no it wasn't much firmer as I didn't like they way he made me feel and he just walked away. I walked straight to reception and asked for the manager and I started crying. He had been very rude and it had really embarrassed me as the pool bar area was busy. It was a Sunday and they had no manager or assistant manager in! Which I found very suprising. So went to reception the next day. I explained what happened and he said he would look into it. I received a bottle of cava and fruit basket in the room which was a nice touch but not what I was after. The next evening as I went to dinner the manager asked to speak to me again. He basically said that the waiter had said he had only tried to bring me a drink that he thought I had been unable to carry! This is rubbish he was really angry with me. I didn't appreciate being called into the office and told the waiters untrue story. I think this was the wrong approach. I spent the rest of the holiday avoiding the bar as I was frightned of him. Most of the other staff were very friendly. It's a shame he let them done. We did enjoy the holiday but will not be returning.

We stayed here from October 14-21st, hotel is lovely we had a 1 bed apartment on the 3rd floor. The balcony is a great size and it's lovely to sit out on overlooking the pool and also with a sea view! The pool is great, although it was freezing cold! Food was great everyday, always a huge choice to choose from. The only down side was the evening entertainment, the kids show was great for kids but the adult entertainment from 930pm onwards was poor.