Alua Palmanova Bay

We stayed at the Alua Palmanova Bay for a week. We arrived at 12pm and was told our room wasnt ready but we could go and have something to eat, leave our luggage in the locked luggage room then go back and see if it was ready at 1pm which we did and it was ready. The room was in a corner which was quite dark and never got the sun so could never dry anything. You walk into the bedroom with a tv and a good number of English channels on the wall. You then walk through a frosted glass door to the kitchenette or to the bathroom on your left which had a fantastic shower in and plenty of towels. The kitchenette had two sofa beds made up again with a tv on the wall. We had fantastic weather for the end of October. The views are stunning and close to the beach. Pedaloes were 15 euros for an hour and the sea was clean and clear. The food at lunch time was ok but not that much for fussy eaters and kids. Evening meals were the worst, raw chicken that I reported to the Jet2 rep but she was leaving that day so couldnr be bothered to do anything about. There was nothing at all for fussy eaters on a night, even the cutlery on the tables weren't set up. No waiter service and if you want to drink out of plastic glasses your onto a winner here. I would say it's a good 3 star hotel but definitely not a 4 star. I love palmanova but this hotel was a not so great. I found all the staff to be friendly but certain things did stop before the end of the season. Shame about the burst pipe which drained the kids pool.

On arrival we were give a 2nd floor room so even though we paid extra for a sea view all you could see was trees, we asked if there was a higher room available and ended up on the 8th floor. Room was fine, not a fan of the glass doors to the bedroom and bathroom. The cleaner wasn’t great we were on the balcony once when she cleaned and it took 3 minutes so standards weren’t high. The food wasn’t great I’m guessing end of season so no effort, broad beans with breakfast, bits of ceiling crumbling into puddings we don’t expect high end as normally go all inclusive but this was poor. Halfway through the holiday we returned from an evening out to a major storm (obviously not the hotels fault) but due to the angle of our room went in to find an inch or more of water. Immediately we contacted reception who’s view were oh well sort it when it stops raining they did eventually give us a couple blankets I suppose to mop up. We spent the next 2 hours sweeping water out of the apartment without any help from the hotel not even anyone to check we were ok, eventually we got most of the water out and made a block to stop more getting in this was by then the early hours of the morning. The following day we went out to escape from all our wet stuff drying on the balcony to return to the cleaner having put our damp bedding back onto the beds after complaining they offered us another room but no help to move, we did eventually get clean bedding (this was the only time during a ten night stay). Through all of the flooding not once did anyone from the hotel apologise personally 2 days later we did receive an apology on a hotel card and a bottle of fizzy wine (I don’t drink) the public relations need some training done. We will return to Palmanova but will definitely avoid this hotel at all costs !